Birmingham Midland Eye Centre (BMEC) - Ratings and reviews
Reviews
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Review titled Very efficient
Rated 5 stars out of 5
by Julie Guy - Posted on 11 July 2023
Visited BMEC for 2nd time today. I phoned their telephone triage first and was given an appointment for this afternoon. I only had a few minutes wait after my appointment time which I didn't mind at all. Once seen I was given opportunity to explain the problem, my eyes were examined and eye pressures done. The doctor explained my condition fully, even drawing a diagram. She answered all my questions. I left feeling in control of the condition from now on. Thank you for my care today.
Visited July 2023
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 12 July 2023
Hi Julie, Thank you for your positive feedback around the treatment you received at the Birmingham and Midland Eye Centre. We are glad to read that you were treated quickly and left your appointment feeling in control of your condition. We will pass on your comments to the team, so they are aware. Kind regards, The Communications Team.
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Review titled Excellent care - again!
Rated 5 stars out of 5
by Trevor - Posted on 18 July 2023
I phoned BMEC regarding a slight apparent setback following recent surgery. The nurse I spoke to on the phone was extremely helpful and sought advice from my surgeon. I was offered an outpatient appointment at 9.00am the following morning. After a short wait, it took about an hour and a quarter to move through the process of sight test, pupil dilation, retinal imaging etc before seeing the doctor. Given the busy-ness of the clinic, I think that was pretty good going. Once again, all the staff, from reception onwards were courteous and efficient, and my surgeon once again demonstrated that his surgical skill is matched by his kindness and reassuring manner. Another excellent experience of BMEC. Thank you all.
Visited July 2023
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 27 July 2023
vHi Trevor, Thank you for your kind comments about your recent visit to the Birmingham and Midland Eye Centre. It’s good to read that the staff were courteous and efficient and that your surgeon delivered excellent care. We will ensure the feedback is passed onto the team. Many thanks, The Communications Team.
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Review titled Eye Hospital
Rated 5 stars out of 5
by Jenese Spencer - Posted on 02 September 2023
My Experience with Dudley Road Eye Hospital. Found All The Staff were friendly & helpful. Cares For Others. Had No Long To Wait To Be See. Above & Beyond. Really Good At Their Job.
Visited July 2023
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 15 September 2023
Dear Jenese, We are pleased to read about your positive experience at the Birmingham and Midland Eye Centre. We will let the team know your feedback. Many thanks, The Communications Team
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Review titled Excellent care.
Rated 5 stars out of 5
by Trevor - Posted on 21 June 2023
I went to BMEC Eye Casualty on the advice of NHS Direct. The waiting time for triage was 1 to 2 hours which for our hardpressed NHS is pretty good. I was quickly diagnosed with a detached retina and this had been successfully operated on within 3 hours of diagnosis. All the staff were friendly, reassuring and efficient, especially my surgeon. Many thanks to a brilliant team!
Visited June 2023
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 22 June 2023
Dear Trevor, Thank you for your feedback regarding treatment at the Birmingham and Midland Eye Centre. We will ensure your comments are passed onto the management team so it can be shared with the teams involved. All the best with your recovery. Kind regards, The Communications Team
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Review titled Great service
Rated 5 stars out of 5
by Suzanna Sparrow - Posted on 19 June 2023
My optician sent me to Birmingham Eye center, I arrived at 8.30 and expected a very long wait. Once registered, I was triaged, then I saw the Dr who explained everything that was being done, I was then sent for a scan & the staff doing the scans were very pleasant and again explained what was happening. Then I had to wait to see Dr. again which was only about 10 mins, the Dr explained what they were looking for on the scan & reassured me that I had nothing to worry about, I came out at 11.25, and I was only there for 3 hours. I was very impressed by the service I received.
Visited June 2023
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 01 August 2023
Dear Suzanna, Thank you for your positive feedback around the treatment you received at Birmingham Eye Centre. I am glad to read that you were treated quickly and were provided with the reassurance needed. We will pass on your comments to the team, so they are aware. Kind regards, The Communications Team.
Provided by Care opinion
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Review titled Security guards
Rated 2 stars out of 5
by Anonymous - Posted on 20 May 2023
Visited the A&E at 8 am. Was unaware it was not open until 9am as Saturday, assumed the usual 8.30 am. Went around the side entrance and found some open doors Sat on a chair near A&E counter. Was actually feeling quite ill. Later a female employee approached me and requested I go outside. I replied it was cold and I felt ill.. Several people also came in and queued. One couple got me a chair to sit on in the queue which had formed and later 3 security guards stood in front of me in a very bullying manner. One was particularly loud, rude and nasty. I explained I was feeling ill. He just wasn't interested and not really listening but repeating himself and hovering over me in a bullying manner. The general public deserve respect and be put at ease.Wearing a uniform does not allow employees to behave in an unnecessarily bullying manner. I am a senior citizen and have never experienced such nasty behaviour by security staff ever..There was no sympathy that I was feeling unwell just a continuation of quoting the rules in a loud and threatening manner In fact one of the general public had previously asked if I wanted a drink of water. Why were the side doors open and why don't the employees have keys? What a shambles! I did not go outside but sat further back as I was still feeling ill near the entrance doors and the general public were moved outside. Should I experience similar treatment again at Midland Eye Hospital I will not hesitate to take the matter much further. These security guards need appropriate training to deal with the general public. It was almost as though I was in a third world country. It has been difficult to type this report as I am still not well.
Visited May 2023
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 14 June 2023
Dear patient, I am very sorry to read about your experience at the Birmingham and Midland Eye Centre and would not expect this sort of behaviour from our security team. Please could you share your details around when this happened with Mark Stankovich, Directorate General Manager for Portering and Security, by emailing him at mark.stankovich@nhs.net He will be able to investigate this further. Kind regards, Richard Beeken, Chief Executive.
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Review titled no service
Rated 1 star out of 5
by Anonymous - Posted on 01 February 2023
nobody answers the phones you can not get through i have an important appointment to be had my go referred me a year ago why am i still waiting
Visited February 2023
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 03 February 2023
Dear patient, I am sorry for both the issues in not being able to get through to our team at the Birmingham and Midland Eye Centre and also for the delay in being seen following your referral. Please could you contact Laura Young, Directorate Lead Nurse on 07964 912158 or by email at laura.young4@nhs.net with your details and she will look into this further for you. Kind regards, Richard Beeken, Chief Executive.
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Review titled No communication, no help, no appointment
Rated 2 stars out of 5
by KJW - Posted on 05 February 2023
I’ve spent hours trying to speak to someone at BMEC about an urgent Vitrectomy referral, made 3 months ago. No-one answers the phones. You get passed from department to department. My eyesight is deteriorating, and there’s been no communication. There’s a 6 month window for success, and I’m 3 months into that. If I lose my eyesight, I lose my livelihood.
Visited February 2023
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 09 February 2023
Dear patient, I am sorry for the issues you have faced when trying to contact the Birmingham and Midland Eye Centre. This is unacceptable and I will ensure your feedback is passed onto the service manager so this can be addressed. Regarding your appointment, please could you email your details to Laura Young, directorate lead nurse for BMEC, at laura.young4@nhs.net who will be able to look into this immediately for you. Kind regards, Richard Beeken, Chief Executive.
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Review titled Incredible service!
Rated 5 stars out of 5
by Nick Spooner - Posted on 03 April 2023
In January I popped into the Eye Centre with an issue I had with my left eye. In a matter of hours, I was diagnosed (detaching retina), operated on and sent home and treated by all members of staff with professionalism, efficiency and a smile. Over the following three months I would be back at the Eye Centre for checkups and each time, everyone was so helpful. I cannot praise the staff highly enough. Thank you so much for fixing me!
Visited January 2023
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 11 May 2023
Dear Nick, thank you for feedback on your recent experience at the Birmingham and Midland Eye Centre. We are glad to read that staff were professional and helpful. We will ensure your feedback is passed onto the team. Kind regards, The Communications Team.
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Review titled Brilliant treatment by all staff
Rated 5 stars out of 5
by Janet Cashmore - Posted on 28 October 2022
I attended the eye hospital and was treated by all staff from reception, nurses and consultant. They were all profession extremely kind and thanks to them I had a foreign body removed from my eye even though I had no idea that this was causing my discomfort. A big thank you to all involved.
Visited October 2022
Review titled Birmingham Midland Eye Centre (BMEC)
Replied on 31 October 2022
Dear Janet, thank you for your feedback regarding treatment at the Birmingham and Midland Eye Centre. I will ensure your comments are passed onto the management team so it can be shared with the teams involved. All the best with your recovery. Kind regards, Richard Beeken, Chief Executive.