Northampton General Hospital NHS Trust
Cliftonville, Northampton, Northamptonshire, NN1 5BDPatient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Northampton General Hospital NHS Trust.
Reviews
-
Review titled Efficient caring service
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2022
Following my wife's psychotic episode we had no option but to visit A&E late on a Sunday evening. My wife was assessed immediately by calm understanding staff at both junior and senior levels. This was a distressing time for both my wife and myself which the staff more than recognised. I just wish I had had the opportunity to thank the staff properly that evening of 6 November. Hopefully this review goes some way to doing that. My wife is now receiving specialist care at Berrywood Hospital and again I have been so impressed by the mental health provision received to date both by on the ground staff and support teams on the telephone. Thank you.
Visited November 2022
Review titled Northampton General Hospital NHS Trust
Replied on 26 April 2023
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience in our A&E department and were pleased with your treatment and care from the staff looking after your wife. Your positive comments will be passed on to all the staff involved in the treatment and care. From all of Team NGH.
-
Review titled Bad Service
Rated 3 stars out of 5
by john woodhouse - Posted on 04 November 2022
Arrived at the Reception(Eye Dept) I was sent to a Department where a nurse look at my papers and ask me to take a seat where I waited over 45mins, when the nurse returned and looked again at my papers, and took me back to reception who then told me I had been sent to the wrong dept ,Having then being take to the correct dept I was informed that I was approx one hour late for my treatment, and I had to wait for over a further hour ,finely I was seen to, A visit which sould have taken approx one hour took over four hours, plus my son who took me to the hospital was left waiting having lost a days wages plus had travelled over 30 miles from home, I feel that hospital staff should be paid a good wage but in return they should pay more attention to there job . It appered that the reception staff didnot know that the eye department had been changed.
Visited November 2022
Review titled Northampton General Hospital NHS Trust
Replied on 22 November 2022
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience when visiting NGH and that you have been waiting so long to see someone. If you would like to speak to someone about this please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
-
Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 08 November 2022
In high pressure times when it’s so easy for people to complain, I wanted to share how positive our experience had been today. My daughter hurt her finger at school and the first aid team at school were concerned that it may have been dislocated. From the nurse in paediatric A&E to the nurses in the injury unit to the radiographer in xray, everybody made her feel at ease, were efficient, friendly and professional. Thank you for doing such a wonderful job in sometimes very difficult circumstances.
Visited November 2022
Review titled Northampton General Hospital NHS Trust
Replied on 22 November 2022
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience in Paediatric A&E and were pleased with your treatment and care from the staff looking after your daughter. Your lovely comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
-
Review titled Great experience
Rated 5 stars out of 5
by Gail Sykes - Posted on 26 October 2022
Took my 90 year old mum for a chest Xray today. Cheerful and friendly lady on reception to greet us. Questions clear and precise. Directed to waiting area. Lovely and clean. After 2 minutes called in by the welcoming radiologist. Mum treated with respect, kindness and compassion. Thank you so much, You are a credit to the profession, working under what, I am sure, are often very challenging circumstances. Where would we be without the magnificent NHS.
Visited October 2022
Review titled Northampton General Hospital NHS Trust
Replied on 22 November 2022
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that your mother had a positive experience when attending for her chest xray, and that she was pleased with her treatment and care from the staff looking after her. Your positive comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
-
Review titled Excellent experience in Ophthalmic Dept
Rated 5 stars out of 5
by Gail Susan Sykes - Posted on 29 October 2022
My mum, who is 90 years old, had a 2.10 p.m. appointment in Area L yesterday. What a fantastic experience. Polite and helpful young lady on reception, short wait before we were called in and the most wonderful lady who conducted the eye examination. Professional, caring, cheerful and encouraging. She had a lovely sense of humour which calmed mum and made the visit a relaxing experience. I cannot thank the staff enough. We both left the hospital in high spirits.
Visited October 2022
Review titled Northampton General Hospital NHS Trust
Replied on 22 November 2022
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you had a positive experience during your appointment in the Ophthalmology department and were pleased with your treatment and care from the staff looking after you. Your positive comments will be passed on to all the staff involved in your treatment and care. From all of Team NGH.
-
Review titled Excellent Care in CT Department
Rated 5 stars out of 5
by Gail Susan Sykes - Posted on 02 September 2022
Took my 90 year old mum to have a CT Scan today. Was delighted with the entire experience. Firstly on reception and then prior to the CT scan and both during and after the procedure. All staff so kind, caring, patient and supportive. My mother was treated with dignity and the staff were professional and reassuring. What a great team. Thank you all so much. How fortunate we are to have these wonderful people serving us in the NHS.
Visited September 2022
Review titled Northampton General Hospital NHS Trust
Replied on 21 September 2022
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that your mother had a positive experience during her visit for her CT scan, and were pleased with the treatment and care from the staff looking after her. Your lovely comments will be passed on to all the staff involved. From all of Team NGH.
-
Review titled Excellent Hospital
Rated 5 stars out of 5
by Teresa Cox - Posted on 09 August 2022
Thank-you to A&E and the staff on Paddington Ward for being amazing people, my daughter and I received incredible care and support.
Visited August 2022
Review titled Northampton General Hospital NHS Trust
Replied on 21 September 2022
Good afternoon, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are so pleased that you and your daughter had a positive experience in our Emergency Department along with Paddington Ward, and were pleased with the treatment and care from the staff. Your positive comments will be passed on to all the staff involved in your daughter’s treatment and care. From all of Team NGH.
-
Review titled Rubbish at answering phones
Rated 2 stars out of 5
by Anonymous - Posted on 04 July 2022
Livid - trying to find out if husband is having surgery after told to arrive at 8am. By 3pm trying to call Manfield day unit, rang phone 6 times until cut off, no response from staff to the call. Was told I could call. Livid no one bothers to answer the phone.
Visited July 2022
Review titled Northampton General Hospital NHS Trust
Replied on 28 July 2022
Good morning, Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are disappointed to hear that you have not been able to get through via the phone, and we very much apologise for this. If you would like to speak to someone about this, please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
-
Review titled Awful timekeeping
Rated 1 star out of 5
by Anonymous - Posted on 19 July 2022
Appointment booked for 12 to see a doctor to discuss previous days results. 4pm comes and we are told something that could have been said over the phone. Waiting for 4 hours in 39 degree heat with a desk fan to cool a room full of heavily pregnant women is disgusting.
Visited July 2022
Review titled Northampton General Hospital NHS Trust
Replied on 28 July 2022
Good morning Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience when visiting NGH and that you have been waiting so long. If you would like to speak to someone about this, please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH
-
Review titled Worst place to be seen
Rated 1 star out of 5
by Rebecca - Posted on 15 June 2022
I ended up being late for an appointment as I didn’t know where the department was. They refused to see me and have been incredibly rude to me as to why I was late (things that were beyond my control). I had 2 nurses come up to me as well so I felt proper cornered. Petrol and time off work and they told me that’s not their problem
Visited June 2022
Review titled Northampton General Hospital NHS Trust
Replied on 28 July 2022
Good morning Thank you very much for taking the time to leave a review on your experience. Your input is most valued to us. We are very sorry to hear that you have not had a positive experience when visiting NGH. We apologise for the attitude and treatment you received. If you would like to speak to someone about this, please contact the Patient Experience Department on 01604 523438 and we will do our best to help. We strive for high standards of patient experience within NGH and are always looking at ways to improve. Best wishes from NGH