Hampshire Hospitals NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Concern and reassurance.
by Shepherdess42 - Posted on 16 March 2023
I have had Covid and I am a high risk patient as I have the blood condition CLL. I felt very tired and had what felt like a cold and phlegm on my chest. I also passed out and hit my head on the door and on the bathroom floor causing a nasty cut and it bled for some time. I felt muzzy headed and was fearful of bending down in case I passed out again which did in fact happen again when I bent down to my oven door. I was perhaps a bit more prepared and was aware of what was going to happen, but despite trying to hold on, I fell again on the kitchen floor and banged my head again, but did not cut it this time. A nurse called and checked me over after the first fall and I spoke to haematology. It was decided to monitor me via the virtual Covid ward and the people there contacted me regularly and I was assured by one nurse that they had had similar symptoms to me when they had Covid and that it had taken a few weeks to return to normal, which was reassuring to hear. I am still suffering with a muzzy head and balance problems which continue to make me fearful of falling again but I am hoping that my symptoms will soon pass. The staff I spoke to each time I had a phone call were always happy to listen and to offer advice and I am grateful to them for their concern and reassurance.
Visited February 2023
Provided by Care opinion
Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 21 March 2023
Thank you for you kind feedback. I'm glad the virtual ward was able to support you in your recovery from Covid. I agree it can be very reassuring hearing that someone has been in a similar position to you and recovered. The virtual ward team wish you well in your recovery!
Provided by Care opinion
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Review titled Very well impressed.
Rated 5 stars out of 5
by Mr G Eadsforth - Posted on 08 January 2023
My wife slipped and fell on New Years Eve and were advised by 111 to attend A & E. when we arrived we were seen by the triage nurse, then checked in by the receptionist, then promptly seen by the doctor who immediately sent my wife for an X ray, this took 10 minutes, then back to the packed waiting area. The doctor returned 15/20 minutes later to confirm my wife had broken her arm and explained what procedure they were going to undertake. After having a cast put on her arm, she was back in the waiting area within 40 minutes. She also complained of hurting her back, so another doctor examined her and was satisfied there was nothing serious with it. After waiting a while for her discharge notes we were ready to book a taxi back to our hotel. When the receptionist saw us she came outside and told us to get back in and sit down and she would get us on, which she did within 10 minutes. You can be congratulated on your excellent staff working for you an you should be proud of them. We hope you pass our praise and good wishes to all of them working on New Years Eve 2022/2023.
Visited January 2023
Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 30 January 2023
Dear Mr Eadsforth Thank you for taking the time to share your experience of our emergency department services. It is lovely to hear of the efficient and compassionate care received by your wife, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure that your kind feedback has been shared with the clinical leads of our emergency departments, I know they will be greatly encouraged by your words. I do hope your wife has made a good recovery, and thank you once again for taking the time to share your feedback with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled great treatment
Rated 4 stars out of 5
by John - Posted on 09 January 2023
I received great treatment on the 27th December 2022 at home from the ambulance staff. They were also very kind to my wife as she was very worried about me. I was admitted by the ambulance to Basingstoke Hospital. Quick transfer into the hospital. No waiting outside in the ambulance as I was able to walk into the hospital. All of the staff who were doing the tests to find out what was wrong with me treated me well. Spent overnight in their care and discharged early the next morning The treatment I got was fantastic - a huge thanks to the whole team.
Visited December 2022
Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 30 January 2023
Dear John Thank your for taking the time to share your recent experience of our emergency department services. It is lovely to hear of the compassionate and efficient care your received, along with the reassurance that was given to your wife. This really does reflect the high standard of care we strive to provide to all our patients and their families. I would like to assure you that your kind feedback has been shared with the clinical leads for our emergency and unscheduled care department at Basingstoke and North Hampshire Hospital. I know they will be greatly encouraged by your words. I do hope you have made a good recovery, and thank you once again for taking the time to share your feedback with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Wonderful care - but need maps for visitors & patients!
Rated 4 stars out of 5
by Penny S - Posted on 16 September 2022
First of all, I would like to thank all the staff, from the paramedics who answered my 999 call to the tea ladies & cleaners on the wards I was on, who recently looked after me in Winchester hospital, in a friendly, helpful, but above all professional way, always with a smile & reassurance. They were all wonderful! However! Information in the hospital for patients & visitors is nil! Including Accident & Emergency, I was in 5 different wards, in 8 days! My first move was to the Acute Medical Unit, that was the sign I could see as I was wheeled in the door. Having never been admitted to the hospital before, I was unaware the wards had names, & was never told the ward was McGill. I rang my husband, who spent a long time trying unsuccessfully to find this unit on the website. It after 5p.m by now, so he drove to the hospital, & went to the main reception - closed! A friendly porter offered help, & suggested McGill would be a good place to start! Success! Late that evening, I was moved into Shawford Ward - sharing with a lady of the same age. With lots of medical interventions, I hardly slept, & there was no let up the next day. My 'roomie' had a stream of noisy visitors (3 at a time) from 12 noon until gone 8 p.m, who had no respect for me at all, even tho' I pulled the curtains round my bed & switched out the room lights. Again, my husband was unable to locate the ward, & was helped by a porter, there are no plans of the site available in the hospital! Another bad night followed - I had to use my alarm to call the staff twice in the night as my 'roomie' had 'lost' hers. The next day was a repeat of the first, so I was relieved when after 10 p.m. I was told my bed was needed for someone more ill than me! So off I went to Clifton Ward! Luckily I was more compos mentis by now, & was able to see where it was located in relation to the Chapel & Outpatients, even tho' it was gone midnight. Next morning I was able to shower - bliss! & meet my fellow internees - all aged over 70 & of a similar mindset & background as me! When my husband visited that afternoon, I went 'off ward' with him for a walk, thinking we could go & sit in the cafe or restaurant, where we would get some privacy. The restaurant was closed, & there were no signs at the entrance saying what hours it was open. Staff on the ward couldn't tell us either - just they sometimes went there for lunch or to meet friends. 2 days on Clifton & off to Elizabeth Portal House - as we joked, for treatment so we become the oldest mothers in England! We even changed wards there! Then home at last! Please ensure there are some leaflets available with a site plan & details of the Costa & restaurant opening hours in every ward - it will help so much!
Visited September 2022
Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 27 September 2022
Thank you for taking the time to provide feedback of your recent experience of our services. I am sorry to hear of the difficulties you encountered during your stay. I understand that your feedback has already been shared with the clinical leads of the wards you stayed on as well our communication team. I also understand that our customer care team has made contact with you regarding your feedback but please do not hesitate in contacting them again should you wish to discuss your experience further. They can be contacted at customercare@hhft.nhs.uk or 01256 486766. Following your feedback we are working on improving the maps and information available to patients and visitors. Thank you! Kind regards Alex Whitfield Chief Executive
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Review titled Inconsistent and nonsensical hygiene measures
Rated 3 stars out of 5
by Ben - Posted on 26 May 2022
I attended the pre op assessment unit prefab at Basingstoke Hospital 16th May 2022 with my 85 yr old frail mother in law, who needed mobility assistance and had asked me to attend the appointment with her to help explain things. I am a retired nurse myself. There is no waiting area and we had to ring the doorbell and wait to be let in. After I was allowed past the door I was asked to wear a mask, my mother in law complied but I said I preferred not to as they caused my glasses to steam up and I might cause an accident hazard. A nurse said that as an exemption: “that’s not good enough”. In the ensuing discussions I was challenged by 2 separate nurses each of whom reported every exchange to the matron who remained in an office nearby and relayed instructions. I was asked if I would wear a face shield instead which I declined I was asked if I would wear an N95 which I declined I said that if they told me to go I would leave but this could affect the exchange of useful information with my mother in law. I also informed them that at a preceding appointment in the Day Treatment Unit several people were not masked and a Doctor was wearing their mask below their nose from where it occasionally slipped below the mouth in spite of their fiddling with it. Not that I cared one jot as they were very polite and helpful. The nurse in the pre op unit present responded “I can’t believe that” My mother in law was then asked if she minded if I wasn’t with her, she replied that she didn’t mind so I left.
Visited May 2022
Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 13 June 2022
Dear Ben, Thank you for taking the time to share you recent experience of our services. We remain committed to focussing on infection prevention practices in our hospitals in order to protect our patients and our staff. This includes the correct use of surgical face masks by all those who move around our hospitals. Exemptions to the use of masks currently include children under the age of 5, and people living with a physical or learning disability. We do try to ensure that alternative face shields are offered to patients and visitors. I am sorry that you did not feel the alternative measures offered to you were of use as I appreciate you wanted to support your Mother in Law at her appointment. We provide regular reminders to both staff and visitors of the importance the correct use of face masks has in reducing the spread of infection and I am very sorry you found inconsistencies amongst our staff. Our Pre-Assessment Department will shortly be undergoing some changes, which will include the installation of a waiting area for patients and visitors, and this should help with the patient and visitor experience. If you would like to discuss your experience further then please contact our customer care team on 01256 486767 or cusotmercare@hhft.nhs.uk. Kind Regards Alex Whitfield Chief Executive