George Eliot Hospital NHS Trust - Ratings and reviews
Reviews
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Review titled Great nursing staff helped me to feel comfortable
Rated 5 stars out of 5
by Anonymous - Posted on 02 November 2022
I attended for a hysteroscopy today and was absolutely dreading it. A lovely woman talked me through getting changed into gown and to get ready on the hospital bed. She was very chatty and sat close to me at my side during the whole process which is an uncomfortable procedure she took my hand and comforted me and helped me time my breathing . I felt relaxed and reassured the whole time and very thankful for her assisting me through and making an unpleasant procedure manageable. I really feel she was so good at her job. The gynaecologist who carried out the procedure had a good manner and got the job done whilst talking to me and showing me the screen. Thank you to all the staff for their compassion and help much appreciated
Visited November 2022
Review titled George Eliot Hospital NHS Trust
Replied on 22 November 2022
Thank you for taking the time to leave feedback the team will really appreciate your comments Chief Nursing Officer, George Eliot Hospital
Provided by Care opinion
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Review titled Difficult to access service
by user12345 - Posted on 23 August 2022
Initially took me well over a week to get through to book an appointment at the Rugby Sexual Health Clinic as was frequently told that there were no physical appointments and to ring back the next day at 9am, which I did constantly to no avail. After making a complaint to the council, I was contacted by several people including a service manager to help assist me in making an appointment. Unfortunately, I do not remember this person's name, though I would like to note and thank them for their assistance and understanding. From this, I was able to book the next available appointment for the following week. My initial appointment was professional and the staff I met were very friendly. However, two further things that I have found disappointing. Firstly, I was informed that a telephone consult with a doctor for an assessment and medication prescription would take place 2 weeks from the date of my appointment as this would be when my results were back. At the time I got this call I was out of the UK. The Doctor promptly informed me we could not continue with the assessment because of this he would call me back the following week and hung up. 2 weeks on and I have not heard back. This has delayed my access to the medication I initially went to get a month and a half ago. Perhaps I am missing something, but given it was a telephone assessment the fact that I wasn't physically in the UK wouldn't be such a big deal. If this was a cost thing, I would have gladly called back on my own credit if given that option. Secondly, I requested a copy of my results. The staff member I requested this from seemed very disgruntled while questioning me on my need for it and became very unhappy with my reasoning for requesting this. I was told this would have to be organised on a day the secretary was working and to ring back then. I attempted to ring back on those suggested days to again no get through. I thought this would be more simple to attain than it clearly is and I didn't enjoy feeling like I was arguing my case to get this done despite it being what I assume is a patient right. I gave up on this and went private. Overall, the staff I encountered have been very nice and knowledgeable, though there are some issues in terms of accessing the service that could be improved.
Visited July 2022
Provided by Care opinion
Review titled George Eliot Hospital NHS Trust
Replied on 25 August 2022
Dear patient, thank you for taking the time to feedback about your experience. We need to investigate this further, would you be happy to email PALS@geh.nhs.uk so we can look into this for you? In the mean time I'll pass your comments to the team to consider how we can improve these processes. Thank you. Becky, Patient Experience Manager
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Review titled MRI Department
Rated 5 stars out of 5
by Anonymous - Posted on 09 November 2022
I visited the MRI department for the first time in June for a scan . I was extremely nervous as I’m claustrophobic. The staff were excellent talked me through the process throughly and were very kind and sympathetic . I felt supported and comfortable during the scan .
Visited June 2022
Review titled George Eliot Hospital NHS Trust
Replied on 18 November 2022
Dear patient, thank you for taking the time to feedback about your scan. I'm really glad that you found the staff to be supportive and kind and will make sure your kind words are fed back to the team. Thanks again, Becky, Patient Experience Manager
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Review titled Poor Surgeon attitude
Rated 2 stars out of 5
by Anonymous - Posted on 13 June 2022
I was asked to attend SAU IN GE, by the surgeon’s secretary and junior doctor the day before, I arrived on time, however 1.5 hours later the nurse in SAU informed the surgeon didn’t want to see me. The nurse took initiative to report to the manager and the wait, which is only a review. Two hours later the surgeon arrive to unit, shouting on the way in “where is the man” kept speaking in his native tongue to the doctor in SAU. Left room door open when I tried to clarify doubts, made me not to ask questions due to confidentiality.
Visited June 2022
George Eliot Hospital NHS Trust has not yet replied.
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Review titled Same day unit
Rated 5 stars out of 5
by Anonymous - Posted on 18 June 2022
Visited the same day unit twice this week and could not give them enough praise both times they were kind friendly and very efficient they couldn’t do anymore to make your visit better. lovely unit thank you to all the staff
Visited June 2022
Review titled George Eliot Hospital NHS Trust
Replied on 18 October 2022
Thank you for your feedback which is always important for our staff to understand how they are doing and for us to continually improve care and experiences. Chief Nursing Officer, George Eliot Hospital Trust
Provided by Care opinion