Barts Health NHS Trust - Ratings and reviews
Reviews
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Review titled Fertility Department Review - bad experience
Rated 1 star out of 5
by Anonymous - Posted on 17 July 2022
I've been treated at the Fertility Department at St Bart's in the past two years and it felt like my needs were their lowest priority. They disregarded previous treatments or examinations. I nearly ended up hyper stimulated because they gave me double the amount I had in a previous clinic abroad, to which my body responded well. They had all this info, but clearly they didn't review it. I had to explain over and over again and send via email all the details about two previous transfers that I had. Over and over, and every time the practitioners were asking me the exact same questions, hearing the details for the very first time. I've done examinations requested by them, to only receive a call in a few months and the person who called me suggested to me that I do the exact same examinations. They just didn't bother spending 5 minutes before calling me to check my file. They wasted so much of my time and I cannot say anything positive about my experience, because I just felt neglected. The last drop was that I went to have a transfer there and I was left to wait in the staff cloak room because they had no space. In such sensitive and delicate moment, a bit of a human and professional approach would have been appreciated. This was a self funded transfer, not on the NHS. I know that these are challenging times for hospitals that are part of the NHS, but no patient should be ever treated in such way. The only positive feedback that I have is for their complaints department - they work hard and do a great job to support patients.
Visited May 2022
Review titled Barts Health NHS Trust
Replied on 18 July 2022
Dear patient Thank you for taking time to contact us with feedback following your recent visit to St Barts Hospital. We were sorry to read and disappointed to learn that your experience on this occasion did not match the expectation you had of us. We would welcome the opportunity to have this matter looked into by the service who will be able to provide you with further support and feedback. Should you wish for this to happen, please liaise with PALS Team on site who will be able to assist you further. You will need to provide them with your contact details and a summary of the concern. You can do this via email to sbhpals.bartshealth@nhs.net Kind regards Central Complaints
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Review titled Fantastic care
Rated 5 stars out of 5
by Annie Biggs - Posted on 30 May 2022
A big thank you to all at Barts for the wonderful care given to my brother who had a quadruple bypass on Thursday 29th May.. we are indebted to the surgeon and team who performed the operation and to all those involved in his care before and after the operation.. it was not without complications, however the dedication of all concerned was nothing short of remarkable for the care, kindness and determination that everything should be done for the best outcome .. today my brother is returning home to his family..!!! We his family & friends want to give a big shout out to each and everyone at Barts ... for such excellent care and kindness at a very difficult time.. A huge thank you is hardly enough... blessings to each and everyone ...
Visited May 2022
Review titled Barts Health NHS Trust
Replied on 01 June 2022
Dear Annie Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at St BARTS Hospital. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to sbhpals.bartshealth@nhs.net We look forward to hearing from you Kind regards Central Complaints Team