Barts Health NHS Trust - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2023
My husband had a pre op appointment with the nurse and she was very polite and professional and she answered every question we had
Visited February 2023
Review titled Barts Health NHS Trust
Replied on 10 February 2023
Dear patient Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided to your husband at Barts Health. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to BHNT.CentralComplaints@nhs.net We look forward to hearing from you Kind regards Central Complaint Team
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2023
My husband had a pre op appointment with the nurse and she was very polite and professional and she answered every question we had
Visited February 2023
Review titled Barts Health NHS Trust
Replied on 10 February 2023
Dear patient Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided to your husband. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to BHNT.CentralComplaints@nhs.net We look forward to hearing from you Kind regards Central Complaints Team
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Review titled Newham hospital chestpain clinic
Rated 5 stars out of 5
by Douglas Pearce - Posted on 22 December 2022
Was delighted with my vist. Cleanliness fantastic Virtually seen immediately no hanging about . Staff were polite and helpful. Clinical practitioner was professional insightful regarding my questions. Please commend all the staff for running an excellent department. your hard work and commitment is gratefully received. Well done
Visited December 2022
Review titled Barts Health NHS Trust
Replied on 23 December 2022
Dear Douglas Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at Newham Hospital. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to nuhpals.bartshealth@nhs.net We look forward to hearing from you Kind regards Central Complaints
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Review titled Poor quality
Rated 3 stars out of 5
by Archaad - Posted on 12 November 2022
Blood test taken on a 5 year old girl following surgery for a burst appendix at 19:30 and at 22:30 the nurse kept saying that they are waiting for the results. I had to ring switch board to put me through the lab . Where they said that they have not yet received the blood sample. Spoke to the nurse and her response was make a complaint. After chasing it speaking to the coordinator and ringing the lab. At 22:45 they confirm that they have just received the blood sample.
Visited November 2022
Review titled Barts Health NHS Trust
Replied on 14 November 2022
Dear Archaad Thank you for taking the time to share this feedback about one of our services. It is most disappointing to read your experience; what you have described has fallen below the standard we aspire to here at Barts Health NHS Trust. Being informed to make a complaint clearly was not the best or quickest way forward in this circumstance, especially when a child is awaiting vital results to support their continued care. We would like to be given the opportunity to have this looked into by the relevant department and would appreciate if you could provide us with further details such as the hospital site this relates to, your daughter details (i.e. NHS/hospital number, full name, d.o.b etc.,), also your contact details. Please do not put personal information on the NHS Feedback Site send this information to the Central Complaints Team via email to bhnt.centralcomplaints@nhs.net Kind regards Central Complaints Team
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Review titled Lifts that don't work
Rated 5 stars out of 5
by Anonymous - Posted on 07 October 2022
Royal London Hospital has four lifts to get onto the upper floors. In the past two weeks while visiting a patient on the 13th floor, the lifts to any floor above 11 say "landing is locked" Hard luck if you're disabled or can't walk up stairs. Yesterday 06 October there was only one lift working. The lobby was full and people were in the corridor waiting to get to the lift. There was a notice on one floor that said the problem had been identified on 31 August. Why has it taken so long for whoever is responsible for building maintenance to get the problem resolved. It took me an hour to get to the 13th floor. If this had been an emergency, what then?? Also, why are there no clear signs as to where the stairs are. If people had to get out of the building fast, what then ?? Very modern hospital with lovely staff but no point of call for this kind of problem
Visited October 2022
Review titled Barts Health NHS Trust
Replied on 10 October 2022
Dear patient Thank you for taking time to contact us with feedback following your recent visit to The Royal London Hospital. We were sorry to read and disappointed to learn that your experience on this occasion did not match the expectation you had of us. We would welcome the opportunity to have this matter looked into by the service who will be able to provide you with further support and feedback. Should you wish for this to happen, please liaise with PALS Team on site who will be able to assist you further. You will need to provide them with your contact details and a summary of the concern. You can do this via email to bartshealth.familycontact@nhs.net Kind regards Central Complaints Team
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Review titled Very unprofessional and very uncaring
Rated 1 star out of 5
by Diane Elliott - Posted on 10 October 2022
Has a phone appointment which consultant was very cold and told me twice he had other patients to call while I was telling him he had rang me with wrong details? Didn’t want to listen at all.. Had waited 3 years for this call after being discharged from hospital with no check up since that. Letter said calls can last up to 30 mins he gave me 7 mins,then rang off. Left me feeling very upset and frustrated at his cold inconsiderate manner.
Visited October 2022
Review titled Barts Health NHS Trust
Replied on 10 October 2022
Thank you for taking time to contact us with feedback following your recent contact. We were sorry to read and disappointed to learn that your experience on this occasion did not match the expectation you had of us. We would welcome the opportunity to have this matter looked into by the service so please contact us with further information i.e., the name of the hospital you are receiving treatment and also your hospital number to BHNT.CentralComplaints@nhs.net. Kind regards Central Complaints Team
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Review titled Pregnant and waiting over almost 2 hours for blood test
Rated 1 star out of 5
by Sahra Omar - Posted on 14 July 2022
I've been sent from my midwife appt to get a blood test done. I've checked in and been waiting over an hour and a half to get a blood test done, to be told there's still quite a few people waiting to be seen. This is the 2nd time now I've experienced the same thing, something needs to change.
Visited July 2022
Review titled Barts Health NHS Trust
Replied on 15 July 2022
Dear Sahra Thank you for taking time to contact us with feedback following your recent visit to our hospital. We were sorry to read and disappointed to learn that your experience on this occasion did not match the expectation you had of us. We would welcome the opportunity to have this matter looked into by the service who will be able to provide you with further support and feedback. Should you wish for this to happen, please provide us with your contact details and the hospital site you attended . You can do this via email to BHNT.CentralComplaints@nhs.net Kind regards Central Complaints Team
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Review titled superb cardiology care
Rated 5 stars out of 5
by John Mitchell - Posted on 29 July 2022
I attended Barts for a cardiac ablation on 27 July 2022. The care and attention I received was impressive and second to none both from the nursing and surgical teams and the ward staff with the pre and post surgical care. Everyone was a credit to the profession and should be congratulated. Thank you again .
Visited July 2022
Review titled Barts Health NHS Trust
Replied on 01 August 2022
Dear John Mitchell Thank you for taking the time to share such positive feedback regarding the nursing team, surgical teams, and ward staff at Barts. We are pleased to read that you received "impressive care and attention" from all our staff. We will ensure that your kind words are shared with the teams. Best wishes to you Central Complaints Team Barts Health NHS Trust
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Review titled Terrific at Barts
Rated 5 stars out of 5
by Anonymous - Posted on 13 August 2022
I had mitral valve repair surgery at Barts Hospital in July 2022. Everyone from the surgical team, nursing teams, high dependency and ICU played their part with total professionalism and care. Thank you all for what you did for me during my stay.
Visited July 2022
Review titled Barts Health NHS Trust
Replied on 15 August 2022
Dear Patient Thank you for taking the time to share such positive feedback about all the teams that cared for you during your recent stay at Barts Hospital. We are pleased to read that our staff looked after you, both professionally and with care. We will ensure that you kind words is shared with them all. Best wishes to you Central Complaints Team Barts Health NHS Trust
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Review titled Kind and efficient treatment - every visit
Rated 5 stars out of 5
by Carole - Posted on 03 February 2023
During the past 7 months I have been undergoing a course of chemotherapy at ward 7a in Barts Hospital. Having been diagnosed with cancer, the prospect of regular visits to the hospital for chemotherapy was quite daunting but the overwhelming kindness and efficiency of all the nurses and doctors in ward 7a have made the whole experience much nicer than I could ever have imagined. The ward itself is on the top floor of the modern part of the hospital and is light, airy and comfortable. From the moment you arrive in the reception area to the time you leave you feel that you are in confident and compassionate hands. The nurses work in a fast and well organised manner but are always calm, friendly and re-assuring so that you feel totally at ease with your treatment. Nobody wants a cancer diagnosis or chemotherapy but if you could see in advance the patient centred treatment that you receive in ward 7a the future would look a lot less daunting. I cannot speak highly enough of my experience at this hospital.
Visited June 2022
Review titled Barts Health NHS Trust
Replied on 03 February 2023
Dear Carole Thank you for taking time to contact us with feedback. We are pleased that you are happy with the care provided at St Barts Hospital. We value your feedback as its confirmation to staff and the organization of the excellent care provided at Barts Health. We would like to share your kind words with the team that took care of you and would like to request that you email your details to sbhpals.bartshealth@nhs.net We look forward to hearing from you Kind regards Central Complaints Team