Turner Road Surgery - Ratings and reviews
Reviews
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Review titled Dreadful. Avoid
Rated 1 star out of 5
by Anonymous - Posted on 05 February 2024
This practice doesn't have the capacity to care for the quantity of people it needs to serve. It is also being run poorly by the current private owners. I spent two days trying to get an appointment, only to be told I could have one in a fortnight. They ignored the request from 111 to provide an urgent appointment. I phoned at 0800 and was 22nd in the queue, when finally answered, there were no further appointments. So there were 21 or fewer appointments available that day?? I have phoned at 0800 for an appointment and been on hold for close to two hours- 48th in the queue. The reception staff are rude and unhelpful. The NHS needs to step in and remove this practice from the current owners and provide more clinicians. Clearly they cannot cope.
Visited February 2024
Turner Road Surgery has not yet replied.
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Review titled Call answer time is far too long
Rated 1 star out of 5
by Anonymous - Posted on 09 October 2023
Good morning I don't normally complain, but if something could be done about the time in which it takes for the practice to answer a call it would be a massive improvement. I called on the 3rd October 2023 and it took 1hr and 22 mins to answer my call which really isn't good. My wife has also been on the phone this morning for over an hour and still not been spoken to. I do appreciate the NHS is probably maxed out but when wanting to talk to your local doctors it really is quite frustrating when having to wait that long.
Visited October 2023
Turner Road Surgery has not yet replied.
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Review titled Very good experience
Rated 5 stars out of 5
by Edward G. Croghan - Posted on 24 April 2023
I am new to Colchester, so obviously a new patent. Turner Road’ took me on, because the surgeries nearer to my home (on the opposite side of town) have closed their books. Despite the negative reviews that I have read, I have found the GP whom I had an appointment with, the nurse that took my blood sample and the receptionists, to be fantastic. The receptionist whom I spoke to last week, went out of her way to assist me with my query about repeat prescriptions. For all of this, I am very grateful. Thank you….
Visited April 2023
Turner Road Surgery has not yet replied.
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Review titled Not as good as it was!
Rated 3 stars out of 5
by Anonymous - Posted on 06 June 2023
This used to be a great surgery when it was part of the walk in centre. Now that it is running as a surgery on it's own it has gone drastically downhill. I asked to make an appointment with a doctor, when I turned up I had been booked to see a nurse - not what was requested. Half the time you cannot get an appointment and you have to ring 200+ times just to get in the queue to make an appointment. Then you're on hold for an hour only to be told there is nothing available. They do not call you back with results of investigations and you have to chase them. Getting to see the same doctor each time is nearly impossible.
Visited April 2023
Turner Road Surgery has not yet replied.
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Review titled Excellent practice
Rated 5 stars out of 5
by Angela Buckley - Posted on 09 March 2023
I joined this surgery in summer 2022 and have had excellent service on all counts. Friendly, helpful reception staff, ease of getting appointments, understanding and informative doctors. I feel totally reassured that they will do their utmost to keep me healthy. The only proviso I have is that the phone doesn’t always work properly. You are told you are No 1, and then it rings for ages and no one answers. But the online message service works well. Apart from that, A*****
Visited March 2023
Turner Road Surgery has not yet replied.
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Review titled Great Practice
Rated 5 stars out of 5
by Elizabeth Brennan - Posted on 16 March 2023
Following my Husband's appointment this morning, I feel compelled to write to say a big thankyou for the efficient and caring service we received. Not only were we seen ahead of the appointment time, but we were treated with extreme kindness and understanding. I understand GP services are under extreme pressures at this time, which is why your patience and compassion in taking the time to listen to us was so appreciated.
Visited March 2023
Turner Road Surgery has not yet replied.
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Review titled Completely useless. Run as far away as possible!
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2023
When this surgery was also the walk-in centre, it was the best surgery I had ever been at. Since it is now solely Turner road surgery, I’m not sure how it can even call itself a doctors surgery. For over a year I have been actively trying to book an appointment for myself and my son for referrals for an assessment. Everytime, it’s the same answer. No appointments left. I sit on hold for over an hour, every morning I can to be told the same thing. I ring as directed for a prebook appointment and get told there aren’t any left and they don’t know when the next lot will be released. I’ve been doing this routine for over a year now. In the 4 years I was on anti-depressants, I never got called in for a review and the reception team wouldn’t let me book one because a gp hadn’t requested it. In this time, I had a breakdown and tried to take my own life because I wasn’t on the right dose. After that incident, I never heard from the gp again until a year after I stopped filling my prescriptions. Oh, and they never sent y prescriptions on time and rarely got the dose right on them either. Recently, my youngest (4) was sent home from nursery with a fever and a rash. It was the same story, no appointments, no telephone appointments, and no emergency appointments. They offered to book me in for the next day, but honestly I was worried about my child and declined as she needed care now. I then paused and waited for the receptionist to say the obligatory “if you are really worried then you should take her to a&e or ring 111”. She didn’t say anything, no suggestion of how I could get my 4 year old daughter the care she needed. Turns out she had scarlet fever and I had to take her to a&e after ringing 111 because of her temperature. I have never had a pleasant interaction with the reception team, they always seem uninterested in helping you and treat you like a burden for using their service. I’ve also never seen the same doctor or nurse more than once. Honestly, run! As far away from this gp surgery as you can. They do not care for their patients in any way possible and everyone I know that is at this surgery has had exactly the same experience as me.
Visited February 2023
Turner Road Surgery has not yet replied.
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Review titled Very difficult to get an appointment
Rated 2 stars out of 5
by Anonymous - Posted on 08 December 2022
No bookable appointments available. Told to phone at 8am for an on the day appointment even though I didn't need it to be on the day. Every day this week I've been in a queue of at least 40 people, unable to hang on the phone for over an hour, so not able to book the appointment I need.
Visited December 2022
Turner Road Surgery has not yet replied.
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Review titled Impossible to book an appointment
Rated 1 star out of 5
by Chris - Posted on 15 November 2022
Just waited on the phone for 25 minutes to book an appointment to be told they have nothing till the third week in December (which I cannot book yet as they are not released yet). I have been with this surgery for over two years and have managed to book an appointment only once! I do not understand in this day and age why they cannot have an online booking system. Or at the very worst a recorded message saying do not wait on the phone for 25 minutes as you cannot have an appointment. I will be forced to change to another NHS doctor but yet again despite paying a lot of tax, I will be forced to go an pay for a private GP as I clearly cannot wait for over a month to see a GP for my current problem.
Visited November 2022
Turner Road Surgery has not yet replied.
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Review titled Misled
Rated 2 stars out of 5
by Carina Hicks - Posted on 04 November 2022
I held for 40mins to book a future app for my daughter, as the recorded message told me I could, only to be told after this time that there were no future app available at all (?!) And the next window opened in December... Why did the message on the phone not say this so I didn't spend 40mins holding?
Visited November 2022
Turner Road Surgery has not yet replied.