Reviews

Displaying 11 to 11 of 11

1. Review titled Impossible

   ★

   Rated 1 star out of 5

   by Anonymous - Posted on 03 December 2022

   I phoned for an on the day appointment. Firstly, this is because the online booking service has been Offline since Covid. Other surgeries that have an online booking system are fully back up and running so I am not quite sure why this one isn't? They claim to be, but it's actually only usable for flu jabs. Not doctors appointments. Secondly, I couldn't have called anymore on the dot than 8am than was humanly possible and was 31st in the queue - after 50 minutes I was offered a phone consult even though I could quite clearly, hardly speak and had to beg for a face to face one which was finally given to me. Thirdly, I had to physically attend the surgery later that month just to get a blood test result in the end, and chase an urgent prescription that still hasn't been filled! The service has gone so downhill since I was first a patient here, and this was by far the best Surgery I knew of in Essex. I don't know what's changed but, it needs to change back. The only positive is that through my many frustrated interactions with the reception staff, I can say hand on heart, they are the best reception team I have ever come across. Sincere, as helpful as they can be, constantly apologetic for others failings and clearly stressed themselves. Thanks

   Visited October 2022

   Report as unsuitable

   Turner Road Surgery has not yet replied.

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