Leigh Family Practice - Ratings and reviews
Reviews
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Review titled Disgusting Service
Rated 1 star out of 5
by Roy - Posted on 05 April 2024
They are removing me from their list despite being an active patient living in the Leigh area and reception were unwilling to help resolve my complaint regarding this.
Visited April 2024
Review titled Leigh Family Practice
Replied on 23 April 2024
Dear Patient. Thank you for your feedback. I have tried to look into your concern but have noticed that you have registered with another Surgery. If you require any further assistance please contact me on 01942 557739. Regards Sherrie Dudyk Assistant Practice Manager
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Review titled Friendly and efficient
Rated 4 stars out of 5
by sarah Fitzgerald - Posted on 21 March 2024
Seen by the practice nurse . A caring listening nurse . Thankyou for all your input . Would highly recommend
Visited March 2024
Review titled Leigh Family Practice
Replied on 23 April 2024
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with our Practice Nurse. Many Thanks once again, Take care, Leigh Family Practice
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Review titled Improving practice
Rated 5 stars out of 5
by Bill Melling - Posted on 27 March 2024
The nurse I saw is superb and understands my needs. I feel confident that she listens and is consistent. Very happy with the support she gives.
Visited March 2024
Review titled Leigh Family Practice
Replied on 23 April 2024
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with our Nurse. Many Thanks once again, Take care, Leigh Family Practice
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Review titled Honestly really painful wouldn’t recommend
Rated 1 star out of 5
by Jodie Reynolds - Posted on 21 March 2024
A very very painful experience that I didn’t need when already painfully unwell. The reception staff promised an appointment the same day if I had a triage call (I’d made them aware I’d already had a private triage who have told me to see someone in person ASAP) followed protocol and did this because I thought they sounded like they knew what they were talking about. Did the telephone call with GP he said it was ridiculous I’ve been booked a telephone call for this and I needed to see someone in person as the first port of call, but had no more appts left for me - really stupid way of doing things when I’m in very bad pain and trying to avoid using A&E valuable time!! Phone back for staff to give half an apology about it and not be able to resolve anything or book me in to see anyone in person.
Visited March 2024
Review titled Leigh Family Practice
Replied on 23 April 2024
Dear Patient. Thank you for your Feedback. We apologise that the experience you have had with the practice has not been a positive one. We welcome any feedback from our patients, good or bad which will ultimately assist us to improve the services we deliver. If you would like to discuss your concerns then please contact me on 01942 557739. Sherrie Dudyk Assistant Practice Manager Leigh Family Practice
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Review titled Ridiculous wait
Rated 1 star out of 5
by Anonymous - Posted on 07 March 2024
Rang the practice yesterday (6/3/24) for a face to face appointment and the earliest date they could give me was April 2nd, just a few days short of a month`s wait. Ridiculous and my records would have shown the receptionist I was not a patient who visited the surgery every 5 minutes so I was obviously not a time waster. What on earth is going on there and my age 68 and my appointment history should have indicated I wouldn`t be ringing unless I really needed to.
Visited March 2024
Review titled Leigh Family Practice
Replied on 07 March 2024
Dear patient, I am sorry to hear about the service you experienced yesterday. We have listened to the call and the issue has been identified and resolved. You will receive a phone call shortly to arrange a sooner face to face appointment. If you would like to discuss this further please contact the Practice on 01942 557739. Thank you Practice Manager
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Review titled No communication
Rated 1 star out of 5
by BrenC - Posted on 05 February 2024
Yet again a complete mess with my rescue pack. One week on from ordering and still nothing. Told I should have had a call to say I needed to see the Doctor, never recieved the call. Passed on to gp alliance who also have no appts. Lax, no communication, no concept of what frustration they cause let alone where people end up, (hospital) as I did the last time the same thing happened. Resus with pneumonia and Sepsis due to the delay in getting the right meds. Would I reccomend this practice, not on your nelly.
Visited January 2024
Review titled Leigh Family Practice
Replied on 14 February 2024
Dear Patient. Thank you for your Feedback. We apologise that the experience you have had with the practice has not been a positive one. We welcome any feedback from our patients, good or bad which will ultimately assist us to improve the services we deliver. If you would like to discuss your concerns then please contact me on 01942 557739. Sherrie Dudyk Assistant Practice Manager Leigh Family Practice
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Review titled Great practice
Rated 4 stars out of 5
by William fishwick - Posted on 04 January 2024
I was seen on time, nurse was very helpful and explained everything to me and booked my next appointment all went well.
Visited January 2024
Review titled Leigh Family Practice
Replied on 29 January 2024
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with our Reception team. Many Thanks once again, Take care, Leigh Family Practice
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Review titled Very good
Rated 5 stars out of 5
by Furthermore Shipton - Posted on 27 January 2024
I went for my blood results, I was advised how to eat and drink the healthy way. I was told my sugar is slightly high so I need to watch it. I was also advised to have shingles vaccine due to my age. I was happy of that advice of which I will book soon.
Visited January 2024
Review titled Leigh Family Practice
Replied on 29 January 2024
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with our team. Many Thanks once again, Take care, Leigh Family Practice
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Review titled Lovely nurse practitioner
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2023
Attended today for cervical screening test. The nurse was lovely and took her time and made sure that I was comfortable all the way through. Gave warning before each step was taken. For anyone feeling uneasy or nervous I am sure that she would help them to relax and put them at ease through the procedure.
Visited December 2023
Review titled Leigh Family Practice
Replied on 29 January 2024
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with our Nurse . Many Thanks once again, Take care, Leigh Family Practice
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Review titled Excellent Service
Rated 4 stars out of 5
by Habib Ali - Posted on 02 November 2023
I went in today, Wednesday, 1 November 2023, for a health check that had been arranged by the practice. I was seen on time, and the service I received was even better than and beyond what I had anticipated. In addition to the usual measurements of blood pressure and weight, etc., I was given a recommendation for a shingles vaccine which I agreed to and received during the same visit. I was given clear information and also great advice and recommendations about my health, with two future appointments for further services, at dates, times and locations convenient to me. When I went home after my visit, I checked my Medical Record on the Patient Access system, and found that the service I received (all the facts, figures and appointments, etc.) had already been promptly and clearly uploaded on the system. I am very pleased with the service I received, and the experience made me feel very happy about the current state of my health. I find the staff at the Leigh Family Practice courteous and helpful and I would like to thank them for the great service they provide, especially the nurse who conducted my health check today.
Visited November 2023
Review titled Leigh Family Practice
Replied on 07 November 2023
Dear Patient, May we thank you for taking the time to share your feedback, your kind words and compliments are greatly appreciated. Your feedback has been shared with our Reception team. Many Thanks once again, Take care, Leigh Family Practice