Sinnott Medical Centre - Ratings and reviews
Reviews
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Review titled Near impossible to get an appointment
Rated 3 stars out of 5
by Jennie Caminada - Posted on 10 May 2024
It remains near impossible to get an appointment. The new triage system is online only which I feel is extremely discriminatory to those who lack digital skills. I am myself a very digital person but cannot make an appointment. Today I tried many times, the link to an E consult form didn’t respond, it only reset the home page. I called the surgery for an explanation and it took 20 mins to get through only to he told it was likely capacity had been reached. I have no idea why the online system would not just say this. As it was it appeared to be malfunctioning. I wasted mine and the receptionist’s valuable time. Also, it was 9:30 in the morning and all appointments had already gone. There is nowhere stating to start the process at 8am If these are teething problems they need to be addressed. Fact remains its almost impossible to get an appointment
Visited May 2024
Sinnott Medical Centre has not yet replied.
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Review titled Kindness makes all the difference
Rated 4 stars out of 5
by Anonymous - Posted on 17 May 2024
This morning the reception team went out of their way to help me get a sample sent off for my son which was missing a label. Their kindness and flexibility made all the difference when I was feeling stressed and anxious.
Visited May 2024
Sinnott Medical Centre has not yet replied.
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Review titled Very helpful
Rated 5 stars out of 5
by Rukiye - Posted on 03 April 2024
I had missed my telephone consultation and had to most likely fill in another e consult but the receptionist (sorry I don’t know her name) went out of her way and managed to book me in a face to face app with a doc the following day. Soo helpful and kind..
Visited April 2024
Sinnott Medical Centre has not yet replied.
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Review titled Amazing surgery
Rated 5 stars out of 5
by Anonymous - Posted on 18 April 2024
Exactly receptionists very helpful and kind staff also the Doctors are professional, care about the patients wellbeing and help me through my difficult times and I really appreciate.
Visited April 2024
Sinnott Medical Centre has not yet replied.
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Review titled Rude recepti
Rated 1 star out of 5
by Julie - Posted on 02 April 2024
Tried to recieve test results today after being cut off twice and the phone ringing for at least 20 minutes I was told by a receptionist they was in but a dr hasn’t checked them call later Left it till 6pm rang back to be told to look on line for my results Tried to look nothing was there rang back again waited over 15 minutes to be answered and told the surgery was closed and ring back tomorrow I asked for my results to be told they don’t give them over the phone any more but was not told this earlier What is the actual point in haveing a reception if they can’t book appointments or give out results
Visited April 2024
Sinnott Medical Centre has not yet replied.
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Review titled Excellent service
Rated 4 stars out of 5
by Tina - Posted on 02 April 2024
magnificent as usual. Helped me to sort out a problem with regards to who I was going to see. As this appointment wasn't possible I then cancelled. The admin was very helpful and got me another appointment straight away.
Visited April 2024
Sinnott Medical Centre has not yet replied.
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Review titled Great practice and super kind lady
Rated 5 stars out of 5
by Ana - Posted on 08 April 2024
I went to register my grandmother, and the lady at the reception was the most kind and patient person. Super helpful!!!
Visited April 2024
Sinnott Medical Centre has not yet replied.
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Review titled Request for Home Visit For Injection
Rated 5 stars out of 5
by Anonymous - Posted on 29 April 2024
Attempted email to request a home visit for a Covid injection. The new system at first attempt is just as bad or worse than the last system the surgery used. The information leads you to believe that you can email regarding anything before 2pm. You can’t. I emailed at after 11am. The mail box was full and had stopped receiving. It took a phone call to the surgery to learn that for a non urgent query the alternative surgery email can be used or I could talk to a receptionist as long as the query wasn’t clinical. Also the present automated phone message was worded in such a way that it left the immediate impression that I couldn’t phone the surgery for any reason. The impression is that the surgery doesn’t want to hear from you at all. Which I know isn’t true where Sinnott Medical Centre is concerned.
Visited April 2024
Sinnott Medical Centre has not yet replied.
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Review titled Brilliant admin service
Rated 5 stars out of 5
by John Strange - Posted on 05 April 2024
I visited with a complex request involving two hospital letters about a change to my medication. It took several minutes work for two admin staff but this was done willingly and courteously and the necessary action put in train marked urgent. I am lucky to be registered with this practice.
Visited April 2024
Sinnott Medical Centre has not yet replied.
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Review titled Caring and Welcoming
Rated 5 stars out of 5
by Shade Adekoya - Posted on 30 April 2024
In my dealings with this practice in the past couple of years on behalf of my mother; I have found them to be very caring and supportive. All our concerns are listened to and addressed and they get in touch when they say they will. They treat my mother with the utmost respect and care. Special thanks especially to the two wonderful ladies on reception; this system won’t allow me to name them 🙂 GDPR rules I guess! I find them always so helpful and responsive, Thank you !!
Visited April 2024
Sinnott Medical Centre has not yet replied.