County Hospital Louth - Ratings and reviews
Reviews
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Review titled Fantastic experience thank you
Rated 5 stars out of 5
by Anonymous - Posted on 02 April 2024
I attended Louth Hospital for an Echocardiogram arranged by InHealth. The staff at the hospital where I attended couldn’t have done anymore for me, from signposting staff around the hospital to receptionists and the radiographer, I was treated with dignity, respect, patience, kindness at every possible opportunity. The diagnostic technician who carried out my test went out of their way to make sure I felt comfortable, safe and my dignity was upheld throughout the entirety of my appointment. They talked to me the entire time to distract me because I was so nervous. I was reassured and supported throughout the whole process. The professional was well informed and extremely experienced, with good knowledge of neurodivergence and hidden disabilities which I was so grateful for. I didn’t come out of my appointment feeling upset, distressed, anxious or worried, which made the world of difference for me. The person made me feel at ease and made sure I didn’t feel embarrassed. They explained everything at every step and asked for my permission before proceeding. I felt like the individual genuinely cared about me, my support needs and my experience & I couldn’t be more grateful for the care I received. The person made an uncomfortable procedure bearable and it was done before I knew it. Lots of seating space in the waiting room used, a separate room for the procedure with additional privacy screens outside as an extra barrier. The staff were all extremely helpful and friendly because the instructions provided about where to go weren’t exactly clear and I got a bit lost. I wholeheartedly believe they absolutely went above and beyond and I couldn’t fault the care I received and the level of service offered by InHealth and Louth hospital on this occasion. Thank you so much. I wouldn’t hesitate to recommend this service to anyone else having the same diagnostic procedure.
Visited Don't know on March 2024
County Hospital Louth has not yet replied.
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Review titled Excellent phone service
Rated 5 stars out of 5
by Adele Simpson - Posted on 27 November 2023
Phone answered immediately, referred to MRI dep, phone answered immediately and receptionist extremely helpful. Thanks you - more helpful than my GP!
Visited Don't know on November 2023
Review titled County Hospital Louth
Replied on 28 November 2023
Thank you for the fantastic feedback its very much appreciated, I will pass this on to the team. PODP Jason Green Theatres Matron
Provided by Care opinion
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Review titled Really gone downhill
Rated 1 star out of 5
by Anonymous - Posted on 27 October 2023
I attended with a suspected broken/dislocated big toe. Before xray the nurse told me it wasnt broken and that was just the shape my toe was. I informed the nurse that my toe was normally straight and was again told no it wasn't and that was just the shape it had always been. After xray the same nurse came to tell me it was broken. I was given an incorrect number for orthopaedics at lincoln and told to contact the number. After attempting the number over a dozen time I then presented myself at lincoln a and e where I was given a heel walking shoe so that I could at least be mobile and advice on pain relief as my current pain relief was not having any impact. Lincoln checked the referral for orthopaedics had been done which thankfully it had been. I am so disappointed in louth, previously they have always been amazing and caring but on this occasion the nurse in question couldnt have been less interested. I was crying in pain and sent on my way with nothing. I appreciate people have bad days but I was in absolute agony and was made to feel like an inconvenience.
Visited Urgent Treatment Centre on October 2023
Review titled County Hospital Louth
Replied on 29 October 2023
Thank you for taking the time to leave feedback following you're visit to Louth Urgent Care. I am sorry to read of your experience as this is not the way we would expect you to be treated. If you could please contact the PALS service on lhnt.lincspals@nhs.net or by telephoning 0300 123 9553 we would be happy to look into this for you. Thank you.
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Review titled great care with a very human touch
Rated 5 stars out of 5
by Halls - Posted on 05 September 2023
On holiday my husband was taken unwell we visited this hospital and were impressed with their care and attention, showed us great kindness over and above I can only say a big thank you
Visited Urgent Treatment Centre on September 2023
Review titled County Hospital Louth
Replied on 06 September 2023
Thank you for the lovely feedback, I am really pleased to share this with all the teams involved, the team always strive to make all patients experiences and care to gold standard. Regards Jason
Provided by Care opinion
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Review titled Stupid policy
Rated 1 star out of 5
by Jodes - Posted on 23 May 2023
So we had our 20 week ultrasound today and after finding out that the baby is healthy, they asked us if we were planning on finding out the gender so I told them that we were planning a gender reveal. They said they couldn’t write down the gender, I asked them if they would be able to tell my sister who’s planning the whole thing. They said that they weren’t allowed to tell anyone, not even the father. I understand to a certain degree why they do this but if they have my permission I do not see the issue. We’ve already spent money on things for the gender reveal, and were not told about this policy before so we didn’t have a choice but to book a private scan, something I was hoping I wouldn’t have to do as £60 is the cheapest one we could find and it’s all the way in Lincoln so its even more money just so that we can make it special. It’s not special just being told and it will determine how you’re going to raise your child, what you’re going to buy, etc. so it is an important thing (not that I even have to justify how I want to find out my baby’s gender as that’s my choice as the mother!)
Visited Obstetrics And Gynaecology on May 2023
Review titled County Hospital Louth
Replied on 12 June 2023
Thank you for taking the time to provide feedback following your ultrasound scan. To investigate your concerns please confirm that your scan took place at Louth hospital.
Provided by Care opinion
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Review titled Perfect Treatment
Rated 5 stars out of 5
by Marion King - Posted on 29 March 2023
I attended after falling in my garage and was in extreme pain. I was treated with care and respect immediately on entering. Given pain killers until it was my turn to be seen. All the staff were very professional yet caring. They are a credit the the NHS and I would just like to thank them all including the X-ray dept. So thank you xxx
Visited Urgent Treatment Centre on March 2023
Review titled County Hospital Louth
Replied on 05 December 2023
Dear Marion, Thank you for leaving your feedback following your visit to Lough Urgent Treatment Centre. I am please to hear you were treated with care and respect and found the staff professional and caring. I will pass your positive comments to the team involved. Thank you!
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Review titled Pathology
Rated 5 stars out of 5
by Jodie - Posted on 01 March 2023
I had a bad experience with a blood test at another hospital where they failed to take blood so I was sent to Louth instead. The phlebotomist recognised the bruise that was on my arm and reassured me that it was not an issue with my veins. She could see that I was shaking and was extremely reassuring, she made sure that I was okay throughout and also tried to distract me with conversation. She was absolutely lovely and I would not want to go anywhere else for a blood test, only hospital I trust. Had multiple blood tests here and never had a bad experience
Visited Don't know on February 2023
Review titled County Hospital Louth
Replied on 13 March 2023
Thank you for taking the time to express your feedback on your recent phlebotomy experience at Louth Path Lab. I am glad you found the experience comforting after a previous difficult procedure, and the staff made you feel less anxious and comforted you throughout. I will pass on your compliments to the staff involved and thank you once again. Kind regards Louise
Provided by Care opinion
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Review titled Great staff
Rated 5 stars out of 5
by Louise Collie - Posted on 10 February 2023
I bought my mother to the hospital for a blood test - this usually involves nurses unable to find a vein .which usually means pain and discomfort. Not this day .The nurse was gentle and found a vein no problem.She was delightful.
Visited Haematology on February 2023
Review titled County Hospital Louth
Replied on 20 February 2023
Thank you for taking the time to express your feedback on your mother's recent phlebotomy experience at Louth Path Lab. I am glad to hear you found the staff caring and delightful. I am also pleased that the phlebotomist made it a comforting experience for your mother given that she usually encounters pain and discomfort. I will pass on your feedback to the staff on duty last week. Thank you. Kind regards. Louise
Provided by Care opinion
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Review titled need clarification
Rated 3 stars out of 5
by Anonymous - Posted on 02 February 2023
Today I attended for a eye test which concluded with a request to make an appointment with the phlebotomy dept. for a blood test for the following day, as requested by the optician. After 5 phone calls I eventually got through to the appointment dept. and was told that dept. does not make appointments. I am a loss
Visited Ophthalmology on February 2023
Review titled County Hospital Louth
Replied on 20 February 2023
Thank you for taking the time to provide feedback following your experience at Louth hospital and enabling us to make a change to help rectify this situation. Usually if we know a Doctor has requested blood tests my staff are aware after 4pm that these cannot be undertaken so they usually advise the patient to contact the hospital the next day and ask for the path lab. It appears this message may not have been given to the patient and we sincerely apologise for this. As a result of this feedback we will be introducing some cards which will be given to patients after 4pm advising them of the number to contact to arrange for their bloods to be taken. Doctors will be made aware they need to give these to patients after 4pm or If they cannot attend for their test on the day. Hopefully this will make it clearer for patients of who to contact. Many thanks Heather Clarke
Provided by Care opinion
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Review titled very good
Rated 5 stars out of 5
by Amanda Owen - Posted on 04 December 2022
from walking in to leaving I felt safe and reassured that my problem would be sorted out. Very pleasant efficient staff who deserve a lot more than just a thank you. Thank you so much for your care.
Visited Urgent Treatment Centre on December 2022
Review titled County Hospital Louth
Replied on 05 December 2023
Dear Ms Owen, Thank you for taking the time to leave feedback following your visit to Louth Urgent Treatment Centre. I am pleased to hear that you felt safe and found the staff pleasant and efficient. I will pass your positive comments to the team involved. Thank you!