Nottingham NHS Treatment Centre - Ratings and reviews
Reviews
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Review titled A very positive experience
Rated 5 stars out of 5
by Linda Swann - Posted on 28 February 2024
On Monday my husband attended for an ear operation at GatewayG. From arrival to being discharged, the whole experience was excellent. All the staff we met were professional, friendly, helpful and efficient. We were made comfortable and everything was explained to us in detail. The clinic was bright, very clean and user-friendly. We were kept informed about the procedure for the day at all times and updated regularly. We had both been very nervous about the procedure but we are so grateful to you all for making it a much easier experience than we were anticipating. Thank you all very much.
Visited February 2024
Nottingham NHS Treatment Centre has not yet replied.
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Review titled Endoscopy
Rated 5 stars out of 5
by Andrew Isaacs - Posted on 08 February 2024
I would like to thank the whole team working in Endoscopy. I needed a sigmoidoscopy and really wasn’t well at the time. The staff I spoke to were brilliant: they listened, explained everything and were totally professional.
Visited February 2024
Review titled Nottingham NHS Treatment Centre
Replied on 16 February 2024
Dear Andrew, Thank you for taking the time to review our Endoscopy department. We were pleased to hear that despite feeling unwell your procedure went well and that the staff were able to support you during this time. I will pass these comments on to the manager of the department now who will of course share this with her team. Kind regards, Kelly – Patient experience officer.
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Review titled Very efficient treatment centre clinic
Rated 5 stars out of 5
by Anonymous - Posted on 10 November 2023
From start to finish ,I was treated in a professional manner,the clinic ran on time and all the members of staff I met were kind and informative,and reassuring and made me feel confident. Thank you.
Visited November 2023
Review titled Nottingham NHS Treatment Centre
Replied on 17 November 2023
Thank you for leaving such positive feedback on your experience of our treatment centre. I will pass these comments on to the manager now so that it can be shared with the wider team. Best wishes, Patient experience and engagement team.
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Review titled Clinic F gynaecology clinic
Rated 5 stars out of 5
by deborah percival - Posted on 09 November 2023
I went for a procedure at this clinic on 09/11/23. Everyone was so friendly. Many thanks to the doctor, specialist nurse and the health care assistant. You were all so lovely.
Visited November 2023
Review titled Nottingham NHS Treatment Centre
Replied on 27 November 2023
Hello Deborah, Thank you for leaving us your review of clinic F. I will pass your feedback on to the manager of clinic F now, that way she will be able to share your lovely comment and thanks with the team. Kind regards, Kelly - Patient experience and engagement officer.
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Review titled Poor communication - ignore emails and messages
Rated 3 stars out of 5
by Ian McKenzie - Posted on 24 November 2023
I have previously complained about ignoring my emails where I have had to email them repeatedly to get a response. Leaving a telephone message also appear to be ignored
Visited November 2023
Review titled Nottingham NHS Treatment Centre
Replied on 07 December 2023
Response from 27/11/2023 Dear Ian, Thank you for leaving feedback of our Treatment centre If you are unable to get in touch with the correct department could you contact our PALS team who will liaise directly between you and the department you would like to correspond with. You can contact them by calling 0800 183 0204 or via email at PALS@nuh.nhs.uk. Kind regards, Kelly - Patient experience and engagement officer.
Provided by Care opinion
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Review titled Excellent
Rated 5 stars out of 5
by Anonymous - Posted on 01 September 2023
A big thank you to all the staff at the Treatment Centre. Everyone was friendly and professional and treated me with care and respect.
Visited August 2023
Review titled Nottingham NHS Treatment Centre
Replied on 06 September 2023
Thank you for your feedback. I will send your comment to the treatment centre now. However if you would like me to send this to a specific department of the treatment centre please feel free to email me at qmcpet@nuh.nhs.uk with more information. Kindest regards Kelly
Provided by Care opinion
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Review titled Excellent service
Rated 5 stars out of 5
by Marion Kirkbride - Posted on 18 July 2023
I attended gateway H for a procedure and found all the staff from reception to discharge to be extremely professional, courteous & friendly. They made a fairly stressful experience much more bearable & I was kept fully informed every step of the way. The department was very clean & I wouldn't hesitate to have a procedure there again. The only drawback was that the list was running late but again I was kept informed of this. 10 out of 10
Visited July 2023
Review titled Nottingham NHS Treatment Centre
Replied on 07 August 2023
Hello Marion, Thank you for leaving a review of your experience whilst at the treatment centre. It is great to hear that you were so well supported during and after your procedure. I will of course pass this compliment on to the matron and manager in Gateway H now so that it can be shared with the team there. Best wishes, Kelly Morley – Patient experience officer.
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Review titled Great Theatre Practice
Rated 4 stars out of 5
by Anonymous - Posted on 23 May 2023
I had a total hysterectomy - Gateway G - The theatre staff and recovery were very good. All introduced themselves could not have been friendlier or more helpful at putting me at my ease.
Visited May 2023
Review titled Nottingham NHS Treatment Centre
Replied on 30 May 2023
Thank you for leaving feedback of your experience in our care. I will pass this review on to the team at gateway G now as all feedback is so important to us and our services they will be really pleased to hear that you felt so well cared for. Kind regards Kelly
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Review titled Poor treatment
Rated 1 star out of 5
by Anonymous - Posted on 31 May 2023
On May 31, I was scheduled to have surgery at Tretment Center, Day Unit Surgery. Unfortunately, the procedure was canceled because the nurses and the doctor did not properly prepare the procedure. They didn't check my blood results or review my history. I waited 3 hours for the decision, then I was sent to another ward, where I was left without any treatment or medications. I was not offered another date, another alternative. I have been begging my GP for surgery for the last 2 years and now I am left alone with my problems.
Visited May 2023
Review titled Nottingham NHS Treatment Centre
Replied on 05 June 2023
I’m so very sorry to hear that this has been your experience of our service and wondered if we could look into this further for you. Please contact us at QMC.PET@nuh.nhs.uk where will endeavour to get you in touch with the right team and the right department. Kind regards Kelly Morley - Patient experience officer.
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Review titled Professional and friendly
Rated 5 stars out of 5
by WENDY - Posted on 23 March 2023
I had a Sigmoidoscopy procedure today at Gateway H and felt quite nervous on my arrival. However I just had to say that I was immediately put at ease by the professionalism and friendliness of all the staff from the receptionist on arrival to the nurses, the Endoscopist and to the nursing staff in the recovery and discharge room. Each person involved explained every stage of the procedure fully and gave me the opportunity to ask questions. The whole department had a calming atmosphere and I felt comfortable and cared for. Well done NHS, you are second to none.
Visited March 2023
Review titled Nottingham NHS Treatment Centre
Replied on 24 March 2023
Good afternoon Wendy, Thank you for your really kind feedback, the Staff in Gateway H will be so pleased to hear that you felt so well cared for and that your procedure went well. I will pass this on to the manager of Gateway H now. Thank you again for taking the time to share your experience with us. Kind regards Kelly Morley - Patient experience officer