Kidderminster Treatment Centre - Acute Trust - Ratings and reviews
Reviews
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Review titled Eye appointment
Rated 3 stars out of 5
by Pam tyler - Posted on 05 April 2024
My 85 year old mother had treatment in opthalmology and although her actual treatment was handle with care and consideration she was told she would need more treatment in a months time. As of yet she's heard nothing and the month will be up in 3 days. As you can imagine she is getting distressed as the treatment is on her good eye and she's extremely frightened about losing her sight and independence. Getting through to the opthalmology department to speak to anybody is virtually impossible as when they do eventually answer the phone they put it straight down again. We really are very unhappy about events after her treatment. Not very efficient at all.
Visited Ophthalmology on March 2024
Review titled Kidderminster Treatment Centre - Acute Trust
Replied on 09 April 2024
Thank you for leaving us your feedback. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.PALS@NHS.net or by telephone on 0300 123 1732; please provide your name, contact information and quote the reference number 84017.
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Review titled Bewildered
Rated 4 stars out of 5
by Michael F Whiteley - Posted on 03 March 2024
Had an xray of my knee at imaging depot. . Went back later as I needed a copy. (a couple of years ago, I could get a copy in a few days on a cd, which they don't do now), But was told to fill in a form, which said I could get a copy of my records in about 4 weeks time. I need a copy very soon. Why can't they give me a copy of my xray soon.? God only knows! The reply will probably be Data protection. Against Myself? . Ps. I had my eyes tested there a few days ago for diabetes, and got a copy of test within two days.
Visited Don't know on February 2024
Review titled Kidderminster Treatment Centre - Acute Trust
Replied on 22 March 2024
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. I’m very sorry to hear about your experience; we will share your comments with the responsible management team for this service. If you wish to discuss this further or would like us to look into your concerns in detail, please contact us at wah-tr.PALS@NHS.net or by telephone on 0300 123 1732; please provide your name, contact information and quote the reference number 83476.
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Review titled Brilliant service
Rated 5 stars out of 5
by Penelope O'Brien - Posted on 10 January 2024
What a difference to Worcester Hospital. Friendly, informative staff and in and out of CT scan smoothly. I shall be requesting all future referrals to this small and friendly Hospital.
Visited Don't know on January 2024
Review titled Kidderminster Treatment Centre - Acute Trust
Replied on 11 January 2024
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Wonderful staff
Rated 5 stars out of 5
by Anonymous - Posted on 28 November 2023
I came in for a laparoscopy and was extremely nervous about it as I had not had surgery before. The surgery team and all the staff on ward 1 could not do enough for me, explained everything well, and were very kind, cheerful and helpful throughout. As a coeliac, they also ensured I had good quality gluten free food available in recovery. I'm very grateful for how well everything went and wish the team the best.
Visited Gynaecology on November 2023
Review titled Kidderminster Treatment Centre - Acute Trust
Replied on 14 December 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled First class service yet again
Rated 5 stars out of 5
by Pat Brockman - Posted on 08 November 2023
I attended imaging today, and haematology last week. Both experiences were superb: the staff of this hospital always impress me with their professional approach, their caring attitudes, and their obvious ability to work well as teams. Earlier this year, I wrote a number of similar reviews when attending for different reasons. I can’t praise this hospital highly enough. Indeed, it’s getting boring! Top marks to everyone at Kidderminster Hospital. PS Any chance of getting better car parking facilities?
Visited Don't know on October 2023
Review titled Kidderminster Treatment Centre - Acute Trust
Replied on 13 November 2023
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Operation on my arm
by socbp79 - Posted on 03 November 2023
Kidderminster Hospital I couldn't fault The Doctor was pleasant and the Nurses were wonderful put me at ease and cared. I would go there again no problem
Visited October 2023
Provided by Care opinion
Review titled Kidderminster Treatment Centre - Acute Trust
Replied on 13 November 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Very pleased
Rated 5 stars out of 5
by Susan Walton - Posted on 10 September 2023
I attended for endoscopy I was obviously very nervous. Not kept waiting much past my appointment time. The staff and Doctor were so friendly, reassuring and knowledgeable in their field. The Doctor spoke to me before the procedure explaining the process, also chatted generally to put me at ease. The nurses were so supportive during the process and the Doctor explained what was found (thankfully nothing serious) and also discussed the next step to resolve my issue. Very happy with whole experience and hospital in general.
Visited Urology on September 2023
Review titled Kidderminster Treatment Centre - Acute Trust
Replied on 21 September 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Brilliant Service
Rated 5 stars out of 5
by Pete Stevens - Posted on 16 September 2023
I visited the Imaging Dept on a Bank Holiday Saturday. I was apprehensive about my visit but as soon as I entered the hospital I was greeted by a staff member who gave me clear instructions on where to go. At Reception the lady was very welcoming and confirmed I was at the right place. I had no sooner sat down than I was called. The whole procedure was clearly and reassuringly explained to me and I was given the opportunity to ask any questions. The 2 ladies who carried out the scan were very friendly, but also very professional. I felt very reassured by the way they treated me. The scan lasted no more than 10 minutes......as I walked out I was annoyed with myself for feeling anxious and apprehensive..... there was no need to have been! I also appreciated that the staff had agreed to work on a Bank Holiday Saturday Thank you
Visited General Medicine on August 2023
Review titled Kidderminster Treatment Centre - Acute Trust
Replied on 21 September 2023
Thank you for leaving us your feedback. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Superb service in minor injuries
Rated 5 stars out of 5
by Ashley Edwards - Posted on 08 July 2023
Brought my 17 year old son in to minor injuries saturday morning. I left him in the car while I spoke to reception as he couldnt stand (poss fractured knee). I spoke to reception where the lady was very friendly, she quickly checked us in and got me some help to unload my son. He was taken straight through and examined, then taken to xray. Then back downstairs to discuss treatment. A short while later the nurse's (if thats their title) came back to tell us the extent of his injury but also that they had rang worcester to get him booked in as he needed an op. They then helped to reload him back in the car. Everyone involved in his treatment while in kidderminster was superb, calm, and friendly while explaining everything to us parents and the upset boy. Well done all involved, thank you.
Visited Don't know on July 2023
Review titled Kidderminster Treatment Centre - Acute Trust
Replied on 18 July 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.
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Review titled Fantastic care
Rated 5 stars out of 5
by Natalie Barton - Posted on 19 July 2023
Had gallbladder surgery on Sunday I was so nervous and stressed and every single member of staff really looked after me and got me through it. I received excellent care and my nurse was so lovely.
Visited General Surgery on July 2023
Review titled Kidderminster Treatment Centre - Acute Trust
Replied on 27 July 2023
Thank you for leaving us your feedback; please accept our sincere apologies for the delay in this acknowledgement. We will share your kind comments with the responsible management team for the area so that they can be shared with the staff.