Hull University Teaching Hospitals NHS Trust - Ratings and reviews
Reviews
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Review titled Shocking
Rated 1 star out of 5
by Angie Allison - Posted on 01 November 2023
Out of meds for 2 weeks. “Admin” on holiday “nurses” short staffed and told to wait til Monday and try again what the h3ll is going on?????? How do you let a dept go on holiday at the same time ??
Visited November 2023
Review titled Hull University Teaching Hospitals NHS Trust
Replied on 23 November 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience, and would like to address the issues you have raised. In order to do this, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
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Review titled Appreciation
Rated 5 stars out of 5
by James Sharp - Posted on 04 December 2023
Hull Royal Infirmary - Accident and Emmergency by ambulance for prostate emergency urine blockage. Understandable 3 hour wait - then catheterisation. Very efficient. Registrar friendly and efficient. Transferred me immediately to Castle Hill. Excellent treatment at Castle Hill and appointment arranged for removal of catheter in six weeks. Catheter removed 28th Nov. 2023. All very friendly and efficient. Would have liked more time with the consultant afterwards.
Visited October 2023
Hull University Teaching Hospitals NHS Trust has not yet replied.
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Review titled Lung program
Rated 4 stars out of 5
by Anonymous - Posted on 21 September 2023
Had my lung scan 1st July 2023 due to lung nodule follow up 21st of September today nearly 3 months later and still no feedback or results. Shocking
Visited July 2023
Review titled Hull University Teaching Hospitals NHS Trust
Replied on 31 October 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience and would like to address your concerns with the team/s involved in your care. In order to do this, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
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Review titled Great staff
Rated 5 stars out of 5
by Lisa - Posted on 09 May 2023
Having fallen and hit my head I was treated to a thorough service of scans and finally stitches to minimise the scar. The staff from the paramedics, CT, MRI, consultant and Michal the ever patient nurse were fantastic. Yes it took a while but it was a Bank Holiday and they had other patients with complex needs to manage as well. When I left I felt I had the best treatment I could have had and that my family knew what was going on at all times. I’m not sure that happens very often.
Visited May 2023
Review titled Hull University Teaching Hospitals NHS Trust
Replied on 24 May 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff in the Emergency Department and the MRI team. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) who can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Horrible farcical place
Rated 1 star out of 5
by Adam Owston - Posted on 29 March 2023
The whole A&E department is a farce, Arrived today to be seen got told it was a 6 hour wait that’s fine i accept that, I lasted as long as 8 hours, I asked the rude people at the nurse den or whatever it’s called how long it was until I could be seen another 6 hours she told me, I was mortified. I asked if somebody could take it my canular out which I got put in on arrival the way I got treat because I wanted to go home was disgraceful, I was accused of wasting doctors time even though i never saw a doctor, since I got my canular and bloods tests done nobody was interested after that, T be told that I had another 6 hour wait after already been there for 8 hours was the final straw. Worst A&E in the country by a mile. God forbid I have to return for any reason, there no hope for any poor soul going to seek help and care there. Joke Shop
Visited March 2023
Review titled Hull University Teaching Hospitals NHS Trust
Replied on 30 March 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience in the emergency department. We would like to share your comments with the department managerial team, in order to address the concerns you have raised. To enable us to do this, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Fantastic staff endoscopy floor 2
Rated 5 stars out of 5
by Lisa Kinch - Posted on 30 January 2023
I had to visit tonight for a colonoscopy, something I was nervous about. The staff were absolutely fantastic! From reception through to recovery they were all very professional helpful and friendly people. They explained everything in detail and made sure you were comfortable with everything. The doctor doing the procedure was really lovely and made it a less stressful procedure talking to me all the way through. Everyone was wonderful ! I already have alot of respect for nhs staff and today is just one example as to why! Thank you to everyone !
Visited January 2023
Review titled Hull University Teaching Hospitals NHS Trust
Replied on 02 March 2023
Thank you for taking the time to add your comments to the Care Opinion website. It is always a pleasure to receive such positive feedback from patients and their families. We will ensure your kind comments are shared with the staff in the department and their manager. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Poor practice
Rated 3 stars out of 5
by Anonymous - Posted on 28 December 2022
I appreciate you are under a lot of pressure and have to triage all patients. But when someone has signs and symptoms of severe reaction/ anaphylaxis should have been taken through to majors not left in reception wait hours with no clinical observations and allowed to get worse with no treatment or review. Do the nurses get triage training? Do you not follow the Resus guidelines???
Visited December 2022
Review titled Hull University Teaching Hospitals NHS Trust
Replied on 09 January 2023
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience in the Emergency Department. We will ensure your comments are shared with the ED management team. In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Cleaning of ward
Rated 2 stars out of 5
by Anonymous - Posted on 26 November 2022
I was a patient on ward 16 at Castle Hill hospital last week. I have to write this as I was flabbergasted and could not believe my eyes. This is concerning the cleaning staff on the ward. The speed the cleaners were working at was unbelievably slow and with no interest whatsoever. It looked as if they were on slow motion. Meanwhile the nurses were rushing around, short staffed. It not acceptable. As a retired NHS registered nurse I had to write this review despite knowing you have contracted cleaners.
Visited November 2022
Review titled Hull University Teaching Hospitals NHS Trust
Replied on 12 December 2022
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your concern in regard to the cleaners on the ward you were on, and will ensure your comments are shared with the Facilities Department. In you wish to raise further concerns regarding this service, please contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled a+e not fit for purpose 11 hours waiting time
Rated 1 star out of 5
by Gary Brown - Posted on 27 November 2022
after spending 4hrs at beverley a+e to be told to go directly to hull royal infirmary a+e as they couldn't deal with my problem I then spent 11hrs in the a+e to be told that they didn't have a clue what the problem was and to go home and take pain relief. Sad that the nhs is now in such a poor state perhaps those in charge might consider diverting more funding to a+e.
Visited October 2022
Review titled Hull University Teaching Hospitals NHS Trust
Replied on 12 December 2022
Thank you for placing your posting on the Care Opinion website. We are sorry to read of your recent experience in the Emergency Department. We will ensure your comments are shared with the manager of this team. In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice and Liaison Service (PALS) who will be able to take further details and advise accordingly. The PALS service can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion
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Review titled Caring and compassionate
Rated 5 stars out of 5
by Anonymous - Posted on 11 September 2022
I would like to thank the staff on ward 37, their care and compassion for my aunt in there was amazing for the 5 weeks she was in, unfortunately she died, but their kindness was 2nd to none, and made her remaining time more tolerable and her more comfortable. Thank you
Visited September 2022
Review titled Hull University Teaching Hospitals NHS Trust
Replied on 10 October 2022
Thank you for taking the time to add your comments to the Care Opinion website, it is always a pleasure to receive such positive feedback from patients and their families. We are pleased to read that you feel your aunt was treat with care and compassion and will ensure your kind comments are shared with the ward staff. We would also like to send our condolences to you and your family. If you need to discuss our services further, please do not hesitate to contact our Patient Advice and Liaison Service (PALS) and they can be contacted on: • Telephone: (01482) 623065 • Email: hyp-tr.pals.mailbox@nhs.net • Online: https://www.hey.nhs.uk/patients-and-visitors/feedback/ Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards Patient Experience Department Hull University Teaching Hospitals NHS Trust
Provided by Care opinion