East Kent Hospitals University NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Unwilling to make reasonable adjustments
Rated 1 star out of 5
by Anonymous - Posted on 11 April 2024
I had to schedule an fsg scan and was informed that the appointment would be at Queen Elizabeth hospital Margate at either 9 am or 9:15 am. Living in Folkestone, I explained to the appointment team that I needed to drop off my 3-year-old child at nursery by 8:55 am and that it would take me 52 minutes to travel from Folkestone to Margate. I requested a 10 am appointment to allow me enough time, but initially encountered resistance from the team. After advocating for a more suitable appointment time, the manager provisionally booked me for 10 am, pending approval from the consultant I would be seeing. However, after a wait of over two hours, I was informed that the consultant was not willing to accommodate the 10 am slot. Now, I am left waiting an additional month before I can attempt to reschedule for a later appointment time. This experience is disappointing as it highlights the challenges patients face in accessing and attending appointments. Providing greater flexibility and understanding towards patients' individual circumstances is essential to ensure that appointments are both scheduled and attended effectively, without unnecessary delays or barriers.
Visited April 2024
East Kent Hospitals University NHS Foundation Trust has not yet replied.
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Review titled Patient initiated follow up
Rated 1 star out of 5
by Anonymous - Posted on 04 March 2024
Can't get through on the phone to book an appointment for 6 months review for dermatology. When you do get through they hang up
Visited March 2024
East Kent Hospitals University NHS Foundation Trust has not yet replied.
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Review titled Lovely Friendly Caring Unit
Rated 5 stars out of 5
by Stephen Lynn - Posted on 24 August 2023
First time as a patient at this hospital, endoscopy unit, staff are so pleasant and caring, professional and polite I have no issues would not hesitate to recommend this hospital. My mother was also treated here for a terrible broken arm at the age of 90. There were doubts whether it could be reset for the fracture unit and all the staff were simply amazing. Put my dear old Mum back together and now she’s leaving I have a normal life once again All in one piece Special. Thanks to everybody has a game at this hospital.
Visited August 2023
Review titled East Kent Hospitals University NHS Foundation Trust
Replied on 30 August 2023
Thank you for taking the time to give us your positive feedback. I am so glad to read that your Mother was treated so well and that staff were so caring. We will make sure your lovely comments are shared with the team. I wish your Mother a speedy recovery
Provided by Care opinion
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Review titled Excellent care from KCH
Rated 5 stars out of 5
by Lai - Posted on 27 June 2023
I was admitted to KCH for a procedure under local anaesthetic. On admission to Surgical Admission Unit, I was seen promptly by a Staff Nurse, then, waited in the waiting area. Then, I was shown to sit in a cubicle with curtain closed by a Nursing Sister, with no explanation. I was left waiting there for a while before the same Staff Nurse checked in on me behind the curtain. It was some time before the Surgeon was able to see me - which I did expect. I expect that waiting is necessary but communication and explanation are very important at every step. Also, I was waiting for four and a half hours before being taken to Operating Theatre. May I suggest that Surgical Admission could have more comfortable chairs available please. I should like to commend the Vascular Operating Team for their excellent care which were both professional and relaxed. The Surgeon and the Scrub Nurse are both absolute delight and the whole team worked very well together. Thank you also to the Day Surgery Nursling Team who are very lovely. I am most grateful for all the excellent care that I received on this particular day!
Visited June 2023
Review titled East Kent Hospitals University NHS Foundation Trust
Replied on 28 June 2023
Thank you for taking the time to give us your feedback. I am sorry to read that the communication was lacking in the lead up to the procedure and I'll be sure to pass on your comments regarding both communication and seating. However I am very pleased to read that you had such excellent care from the Vascular Operating Team which I shall also pass on.
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Review titled Appalling treatment
Rated 1 star out of 5
by Anonymous - Posted on 14 April 2023
Had Mri and Ct scans with and without extract. Taken to Resus, sat on a bed next to a patient having some kind of "episode" and told looking at the scans, you have a brain tumour. The results will be sent to Kings College and someone will contact you in a few days. Given 3 boxes of pills, told that I would be on this medication for life and sent home!!!!!!! At no point did anyone take me somewhere a little private or otherwise and attempt to explain the situation or it's implications to me. The medication I was given had an adverse effect on me to the point of me phoning 111 at 01.30 one morning because I felt I was questioning suicide. I received a phone call 3 weeks+ later and asked why I was on this medication and that I shouldn't be on it.!!!!!!!! I received an email to say that I needed to remain on this medication!!!!!!!!!!!! To date I have received no offers of counselling, no offers of help or advice as to what to expect going forward, nothing. I was just told you have cancer in the form of a brain tumour and then left hung out to dry. Any knowledge that I have gained has come from Google!!!! At 73 to try and take all this in without some kind of support is asking too much.
Visited March 2023
Review titled East Kent Hospitals University NHS Foundation Trust
Replied on 15 April 2023
I am extremely sorry that you received a diagnosis of a brain tumour and were told this without being provided with any privacy, support or a timescale for follow up. Can I please ask you to contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net so that they can ask the service involved to investigate what has happened and get you some quick answers. I will alert the PALS team to this post. I apologise sincerely that this has happened. It is not acceptable. Best wishes.
Provided by Care opinion
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Review titled No communication
Rated 1 star out of 5
by Anonymous - Posted on 30 March 2023
Went for appointment waited 4 months for only to be told it’s been canceled. No letter sent. No phone call, no text and no further appointment made for me.
Visited March 2023
Review titled East Kent Hospitals University NHS Foundation Trust
Replied on 30 March 2023
I'm very sorry to hear this has happened to you. Could you please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net to tell them which hospital and service this relates to. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
Provided by Care opinion
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Review titled Impossible to Speak to a Human Being
Rated 2 stars out of 5
by Martin Webber - Posted on 13 March 2023
I received a text message reminding me of an appointment (in three days time) of which I knew nothing and had never been told about. So I called the number given (Outpatients, I think) but could not get through to a human being. I tried again and again and again without success. I spent hours calling over and over again but was never able to speak to anyone. I also called the main hospital number and was put through to extensions that rang and rang and did not answer. I have spent hours and hours trying to contact the hospital about this mysterious appointment but have not been able to speak to a human being at any time. Utterly ridiculous. It is impossible to have confidence in such a shambolic organisation.
Visited March 2023
Review titled East Kent Hospitals University NHS Foundation Trust
Replied on 14 March 2023
Dear Martin, I'm very sorry to hear you had this very frustrating experience. We'd like to look into what happened and it would help us to know which department this relates to and which of our hospitals. Can you please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you. Best wishes.
Provided by Care opinion
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Review titled No communication
Rated 1 star out of 5
by Anonymous - Posted on 30 March 2023
Went for appointment waited 4 months for only to be told it’s been canceled. No letter sent. No phone call, no text and no further appointment made for me.
Visited March 2023
Review titled East Kent Hospitals University NHS Foundation Trust
Replied on 30 March 2023
I'm very sorry to hear this has happened to you. Could you please contact our Patient Advice and Liaison Service (PALS) on tel: 01227 783145 or email: ekh-tr.pals@nhs.net to tell them which hospital and service this relates to. PALS are open Monday to Friday 9am to 4pm, except bank holidays. If you phone and get the voicemail please leave a message and the team will get back to you.
Provided by Care opinion
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Review titled Compassionate response
by Nicola Stephenson - Posted on 14 February 2023
Thank you to the x-ray department today for providing a professional timely response with a compassionate, friendly experience.
Visited February 2023
East Kent Hospitals University NHS Foundation Trust has not yet replied.
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Review titled Daughter possible sepsis
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2023
We were sent to WHH yesterday evening after seeing an out of hours GP at the local walk in centre when my daughter had an extremely high temperature, slight rash, not able to wee and high pulse rate. We were seen swiftly at WHH, staff were polite, helpful and reassuring. The department was very busy but the staff maintained communication, continued to check my child’s observations etc. After a few hours she was sent home with medication for another ear infection with the reassurance we could return if she was unwell. Thank you
Visited January 2023
Review titled East Kent Hospitals University NHS Foundation Trust
Replied on 10 January 2023
Thank you for taking the time to give us feedback on your experience at William Harvey Hospital. I'm pleased to hear that your daughter received prompt treatment and I wish her a continued recovery. Your comments will be shared with the team. Best wishes.
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