Friarage Hospital - Ratings and reviews
Reviews
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Review titled Parking Nightmare!
Rated 3 stars out of 5
by Anonymous - Posted on 09 April 2024
Inadequate parking for the public, having to go round the block several times to then resort to the Forum carpark. This made us late for our appointment. On returning to collect my relative, the parking situation was worse, cars parked all over, motorists queuing and arguing over disabled spaces etc! My relative could not walk far after their procedure (no official blue badge) so I was unable to join the queue for the disabled bays and they could not manage to walk to the Forum carpark. Even whilst waiting to collect my relative I noticed the occupied spaces were tiny, with very little space inbetween the neighbouring cars. Its great that investment in the hospital over the last few years has been increased but surely the carpark also needs significant improvements to cope with the amount of patients, staff and visitors to the hospital!
Visited Don't know on April 2024
Friarage Hospital has not yet replied.
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Review titled First class service
Rated 5 stars out of 5
by John Hodges - Posted on 20 April 2024
I went into the department in great pain on a Friday evening suffering from Urinary retention. Within minutes of arrival I was triaged and taken to a treatment room where the Nurse determined that I needed a catheter inserted. This was done within half an hour of my arrival and brought great relief. I was then seen by a very pleasant GP who advised on the next steps and arranged follow up appointments. Finally the Nurse practitioner assembled the equipment which I would need in the coming weeks and explained their operation. I cannot speak highly enough of the kindness, professionalism and care which was shown to me as a patient throughout my visit to the Friarage. The staff on duty that evening deserve the highest praise and thanks.
Visited Urgent Treatment Centre on April 2024
Friarage Hospital has not yet replied.
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Review titled Brilliant hospital with wonderful, dedicated staff.
Rated 5 stars out of 5
by Kay - Posted on 14 March 2024
I can't praise the staff enough from admission to discharge I want to thank every member of staff at surgical assessment unit yesterday today. Brilliant hospital with wonderful, dedicated staff. They went out there way to make relaxed. They are very caring, and very considerate team. Every single detail was explained of what was going to happen next. It was wonderful to be treated with kindness and respect.
Visited Pain Management on March 2024
Friarage Hospital has not yet replied.
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Review titled Looked after really well
Rated 5 stars out of 5
by Stuart - Posted on 24 February 2024
Having had a knee replacement I have found all the staff to be caring, considerate, nothing was too much trouble for them. Pre and post op I could not fault my care.
Visited Orthopaedics on February 2024
Friarage Hospital has not yet replied.
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Review titled First class hospital
Rated 5 stars out of 5
by John Tickner - Posted on 14 January 2024
Went into the hospital for knee replacement Surgery , and from admission to discharge I was treated with the greatest of care , consideration and dignity from all the people I come into contact with. I can't praise the staff enough , house keeping , nursing, doctors , consultants and physio. Brilliant Hospital
Visited Orthopaedics on December 2023
Friarage Hospital has not yet replied.
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Review titled Passionate nurses
Rated 5 stars out of 5
by Sharon Ayling - Posted on 09 November 2023
I had an appointment this morning at the cardiology department. I was seen by two nurses who both treated me so well. I was asked lots of questions about my health and every answer I gave I was also given an explanation of why I was feeling pain. The senior nurse looked back as far as 2009 and explained so much in a way that I could understand. Every detail was explained of what will happen next and when I should contact my GP for medication and follow up reviews. I understand the pressure put upon medical staff within the NHS but I also feel that if all staff were as wonderful as these two ladies, then so many more patients would feel reassured. It would be lovely if the two nurses that took care of me could also know how wonderful they are, professional, sharing their knowledge was so helpful and also has made me feel confident that my health will improve from their advice.
Visited Cardiology on November 2023
Review titled Friarage Hospital
Replied on 16 November 2023
Dear Sharon, Thank you for your comments in relation to the cardiology team at South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments on the care and treatment you received at the Friarage Hospital will be shared with staff who I am sure will be delighted to receive them. Thank you again for taking the time to contact us to pass on your positive experience. Kind regards, Tracy Patient Experience Officer
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Review titled Rude and dismissive
Rated 1 star out of 5
by Anonymous - Posted on 26 January 2024
After sitting in a dirty uncomfortable waiting area for over an hour I was shown into a room by a very pleasant health care worker, to be greeted by a middle aged woman sat behind a desk asking why was I there ? She made me feel like I was in the head mistresses office told me I was in the wrong place and there was nothing with , how wrong could she be I actually have cancer , treated amazingly at York Hospital no thanks what so ever to the uncaring nurse in Northallerton
Visited Gynaecology on November 2023
Review titled Friarage Hospital
Replied on 02 February 2024
Dear Patient, Thank you for your feedback in relation to the Friarage Hospital, at South Tees Hospitals NHS Foundation Trust. I am very sorry you have had cause to contact us about your experience surrounding the facilities and staff attitude. If you would like to discuss these issues further, please telephone the Patient Experience Department on 01642 854807. Alternatively, you may wish to email us at stees.patient.experience@nhs.net Kind regards, Eve Patient Experience Officer
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Review titled Really Hurtful and Upsetting
Rated 1 star out of 5
by Rebecca C - Posted on 05 October 2023
I attended because I had harmed myself. I want to preface this by saying that the nurse practitioner and support staff that helped me were absolutely lovely. They couldn’t have been kinder. The nurse practitioner felt that the wounds were serious enough that they needed stitching and sought advice from a doctor. The doctor also agreed that this was the case. But then in a discussion outside the door of the room I was in the nurse practitioner was told that they couldn’t be stitched because ‘people like me’ rip them out and make the wounds worse. This is an horrific generalisation. I was completely transparent with them as a staff as to the reasons I’d done what I’d done and that nothing like this has happened for almost two years. Had I known that I would be treated like ‘one of those people’ I would never have shared what I did. I made myself vulnerable by being completely honest and felt completely insulted by the decision made by the doctor. If this is in fact policy then I suggest it gets reviewed. In the past when this was a regular problem for me my wounds were always stitched without incident, this is the first hospital to ever say this to me. To be responded to like this was completely insulting and made an already distressing situation so much worse. I will now be left with increased scarring and where steri strips have been used to pull the wounds closed they have already begun to blister my skin because they are too tight.
Visited Urgent Treatment Centre on October 2023
Review titled Friarage Hospital
Replied on 18 October 2023
Dear Rebecca, Thank you for your feedback in relation to your experience at the Friarage Hospital. Please be assured that your kind comments on the care and treatment you received from the nursing staff in the Urgent Treatment Centre will be shared with staff, who I am sure will be delighted to receive them. I am very sorry regarding your experience with the doctor and the conversation you overheard. If you would like to discuss this further, you may wish to contact the Patient Experience Department on 01642 854807 or you may wish to email stees.patient.experience@nhs.net Kind regards, Tracy Patient Experience Officer
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Review titled Fantastic treatment
Rated 5 stars out of 5
by Gill Reynolds - Posted on 15 July 2023
Huge thanks to the surgeon, theatre staff, anesthetist, Gara ward staff, nurses and auxiliary staff at the hospital. Whole experience was professional, caring and swift. Really couldn't have asked for more
Visited Orthopaedics on July 2023
Review titled Friarage Hospital
Replied on 10 October 2023
Dear Gill, Thank you for your feedback regarding the care and treatment you received at South Tees Hospitals NHS Foundation Trust. Please be assured that your kind comments regarding the care and treatment you have received will be shared with the teams involved, who I am sure will be delighted to receive them. Thank you again for taking the time to provide us with your feedback. Kind regards Eve Patient Experience Officer
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Review titled Outstanding
Rated 5 stars out of 5
by Julie Ward - Posted on 15 May 2023
Recent stay on Gara Ward for hip replacement. Absolutely amazing care . Such kind companionate staff from everyone I encountered. Always felt at ease and confident in everyone. Way beyond anything I have experienced elsewhere. Well done the team . Brilliant.
Visited Orthopaedics on May 2023
Review titled Friarage Hospital
Replied on 10 October 2023
Dear Julie, Thank you for your comments in which you express your gratitude for the care and treatment received from the Gara ward, at South Tees Hospitals NHS Foundation Trust. It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to write. I will ensure your kind comments are passed to senior managers, so the members of staff concerned are made aware of the positive feedback received from you. Kind regards Eve Patient Experience Officer