Doddington Hospital - Cambridgeshire and Peterborough NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Amazing!
Rated 5 stars out of 5
by Ali - Posted on 23 April 2024
Phoned 111 at 1.45am, called back by out of hours GP by 3.45am, seen at 4.20am by wonderful, kind, caring GP, got antibiotics and home by 4.35am. NHS you are amazing! There when I needed you the most.
Visited Urgent care centre on April 2024
Doddington Hospital - Cambridgeshire and Peterborough NHS Foundation Trust has not yet replied.
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Review titled Absolute waste of time
Rated 1 star out of 5
by Nikolas Wilson - Posted on 19 February 2024
Went to minor injuries as directed by my doctor for something in my eye. I am in discomfort with something stuck to my eyeball. Am told to wait be about an hr .The waiting room literally emptied and refilled in 3 hrs that I sat there while people came and where seen after 15 mins of waiting while I sat there for hrs. Was told some are prioritised depending on what is wrong etc. no this is not acceptable I understand some prioritising but not to the extent that some wait 3 4 hrs while others are seen in 10 to 15 mins. I literally could have sat there all day without being seen as I was obviously not any kind of priority.
Visited Urgent care centre on February 2024
Doddington Hospital - Cambridgeshire and Peterborough NHS Foundation Trust has not yet replied.
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Review titled What amazing hospital
Rated 5 stars out of 5
by celia wallace - Posted on 03 November 2023
I am so happy with the care I received from your hospital you are all a credit to the NHS I broke my foot. The staff were amazing caring & efficient, The waiting time was second to none. I can not fault this hospital. I’m so happy that if I ever happen to return I will be well looked after. Thank you all for your amazing work.
Visited Urgent care centre on November 2023
Review titled Doddington Hospital - Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 03 November 2023
Dear Ms Wallace Thank you for your feedback to the MIU (Minor Injury Unit). The team really love receiving feedback. So pleased you had a good experience. Sent on behalf of the Clinical and Operational Manager - Minor Injury Units, Ely, Doddington and Wisbech. Kind regards Christopher Hampson PALS Officer PALS and Complaints Team Cambridgeshire and Peterborough NHS Foundation Trust
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Review titled Excellent experience.
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2023
Attended for X-ray today. Really nice experience. Very kind practitioner. Very helpful and I wasn't rushed around. Highly recommended.
Visited Don't know on October 2023
Review titled Doddington Hospital - Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 23 October 2023
Dear Patient Many thanks for your feedback. Our Hospital does not manage or commission (pay for) the x-ray department based at Doddington Community Hospital. I have passed your feedback across to the PALS office at North West Anglia NHS Foundation Trust / Peterborough City (PCH) and Stamford Hospitals. PCH colleagues manage and provide x-ray services at Doddington Community Hospital. Kind regards Christopher Hampson PALS Officer Cambridgeshire and Peterborough NHS Foundation Trust
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Review titled A great facility that is so helpful.
Rated 5 stars out of 5
by Nicky - Posted on 28 August 2023
Everyone was efficient and pleasant. Although they could not treat me because of protocols, I felt looked after and signposted in the right direction which did result in my being treated within 2 hours of attending Doddington Urgent Care. It is a shame that only under 65’s can be seen here, perhaps a similar set up for over 65’s and over would help ease pressure on A/E and hospital admissions.
Visited Urgent care centre on August 2023
Review titled Doddington Hospital - Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 04 September 2023
Dear Nicky Thank you for your positive words. I think there may have been a mis-communication regarding what care our MIU's provide. The only group of patients that can't be treated are those that are under two years of age. Link to our MIU service - https://www.cpft.nhs.uk/service-detail/service/minor-injury-units-87/ Please feel free to contact us directly and we can ask our MiU manager to assist. E-mail: palsandcomplaints@cpft.nhs.uk Tel: 0800 376 0775 / 01223 219 444 Kind regards Christopher Hampson PALS and Complaints Team
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Review titled Very efficient and friendly
Rated 5 stars out of 5
by James Coates - Posted on 15 June 2023
I had had a fall, ( on a road) and cut my knee and hand, I called into Doddington, minor injuries unit, on the way home from work, Receptionist friendly, explained it well, advised approx waiting time, It was 90 minutes from arrival to departure ( I have waited at Cambridge A&E for over 6 hours once) seen by Nikki and Jo, patched me up well, both very friendly and approachable, and ery pleased that didn't have to have stitches
Visited Don't know on June 2023
Review titled Doddington Hospital - Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 26 June 2023
Dear Mr Coates Thank you for taking the time to provide feedback to MIU. We appreciate you taking the time, I will pass on to the team. I am pleased that you had a positive experience and I hope you have recovered well. Kind regards Erica Warner Clinical and Operational Manager Minor Injury Units Cambridgeshire and Peterborough NHS Foundation Trust
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Review titled Great care
Rated 5 stars out of 5
by Anonymous - Posted on 24 June 2023
I attended the walk in with a minor injury to my eye which was causing me a lot of pain. All staff were courteous, professional and calming. Each person dealt with me swiftly and with great care. Thanks for a great service all. A truly wonderful asset to the community which allowed me to continue with my working day.
Visited Urgent care centre on June 2023
Review titled Doddington Hospital - Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 14 September 2023
Dear Patient Many thanks for your five star review of the care your received. I will make sure the minor injury manager sees your feedback. I'm sure she will want to share your kind words with colleagues working at the minor injury unit. Kind regards Christopher Hampson PALS Officer
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Review titled Minor Injuries Unit excellent
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2023
Dealt with quickly and efficiently and with great care. Given examination and reassurance and all the advice l could ask for, including where to go to if things changed and the likely duration of the recovery period. Thank you so much to all the staff especially the nurse practitioner.
Visited Urgent care centre on June 2023
Review titled Doddington Hospital - Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 15 June 2023
Dear Patient Many thanks for taking the time to contact our organisation. It was great to see how pleased you are with the care and services provided by our Minor Injury Unit colleagues. I will pass your compliment to the manager who looks after the service. I'm sure the manager will want to share your kind words with our Minor Injury Team. Wishing you a speedy recovery. Kind regards Christopher Hampson Patient Experience Officer PALS and Complaints Team Cambridgeshire and Peterborough NHS Foundation Trust
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Review titled Excellent service
Rated 5 stars out of 5
by Alison - Posted on 08 March 2023
My daughter visited the urgent care centre after speaking to 111 and given a time to go along to be seen. She was seen swiftly and given the best of care. She was treated with such kindness and care by the staff. Staff then referred her for further help and managed to get her appointment within a few days. Well done Doddington Hospital!
Visited Urgent care centre on March 2023
Review titled Doddington Hospital - Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 09 March 2023
Dear Alison Thank you for your feedback. I will pass your words onto the team. I am really pleased you had a positive experience at Doddington MIU and glad that you were treated so well and efficiently. Wishing your daughter a speedy recovery. Kind regards Erica Warner Clinical and Operational Manager - Minor Injury Units
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Review titled Excellent treatment
Rated 5 stars out of 5
by Colin Lines - Posted on 13 March 2023
I went to the Minor Injuries Unit with a cut on my head on February 24th. The service and treatment I received was excellent. All the staff I encountered were polite, friendly and very efficient.
Visited Urgent care centre on February 2023
Review titled Doddington Hospital - Cambridgeshire and Peterborough NHS Foundation Trust
Replied on 14 March 2023
Dear Mr Lines, Thank you for giving the MIU such positive feedback, I am so pleased that you received such a great experience. I wish you a speedy recovery. I will pass on your thanks and feedback to my colleagues at the Doddington Minor Injury Unit. Kind regards Erica Warner Clinical and Operational Manager Minor Injury Units