Royal Hampshire County Hospital - Ratings and reviews
Reviews
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Review titled Exceptional Care
Rated 5 stars out of 5
by Karen - Posted on 09 April 2024
Was admitted to the Anthony Letchworth ward for a cone biopsy. The nursing staff were all wonderful, consultant and anaesthetist so caring, and health care assistants their usual magnificent selves. Topped with the ward and department being exceptionally clean, my short stay was as pleasant as it could have been. Thankyou to you all.
Visited Gynaecology on April 2024
Royal Hampshire County Hospital has not yet replied.
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Review titled Amazing experience
Rated 5 stars out of 5
by Ellie - Posted on 19 April 2024
Very polite staff, receptionist happy and smiley, sonographer had before and was exceptional in her job and very calming and pleasant and the consultant I had was very understanding and listened exceptionally well with my mental and physical wellbeing. Very pleased with my outcomes of my visit.
Visited Maternity services on April 2024
Royal Hampshire County Hospital has not yet replied.
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Review titled Wonderful experience
Rated 5 stars out of 5
by Joanna - Posted on 24 April 2024
My partner flew back from running 157 miles in the Marathon des Sables, in southern Morocco on Monday. He had been told by the french medics there that he needed antibiotics and his blisters treated. He was triaged within 10 minutes of arriving, bloods were taken to check infection markers and then he was xrayed to see if the infection had gone into his bones. Results were back and he was seen by a wonderful Doctor and prescribed antibiotics within 3 hours. We were very impressed with the care and speed of treatment. Thank you. Jo
Visited Accident and emergency services on April 2024
Royal Hampshire County Hospital has not yet replied.
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Review titled Amazing staff
Rated 5 stars out of 5
by Jess - Posted on 16 April 2024
I had a procedure done in the x-ray department and i had the most amazing experience, the staff were so kind and supportive of my anxiety and really went above and beyond to ensure i was fully looked after. I am so thankful.
Visited Don't know on April 2024
Royal Hampshire County Hospital has not yet replied.
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Review titled Exceptional A&E Team
Rated 5 stars out of 5
by Mrs R Freeman - Posted on 09 February 2024
We visited A&E on Sunday Feb 4th. My husband was in an acute episode of severe pain and the A&E team were simply fantastic from the minute we arrived - the kind and understanding receptionist staff, the efficient and sympathetic triage Nurse Practitioner whose professionalism and care instilled confidence immediately and also managed his pain so quickly and thereafter every single nurse, doctor, healthcare assistant and housekeeping staff of the team whom we met were kind, empathetic and caring despite the challenges of an evidently very busy dept. My husband was treated swiftly and thoroughly. Winchester A&E are a really brilliant team and we were so grateful for the wonderful care and treatment we received. Thank you!
Visited Accident and emergency services on February 2024
Review titled Royal Hampshire County Hospital
Replied on 11 March 2024
Dear Mrs Freeman Thank you for taking the time to share your recent experience of our emergency department. It is lovely to hear of the compassionate care your husband received, this really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of our emergency department, I know they will be greatly encouraged by your words. I do hope your husband is making a good recovery and thank you once again for taking the time to share your feedback with us, its appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled What a shambles.
Rated 1 star out of 5
by Chris - Posted on 21 February 2024
Labour ward was great but the Postnatal Ward was an absolute shambles. Absolutely short staffed and the staff that were there, were unhelpful and rude. There was only one midwife that actually showed an ounce of care. The student midwives were appalling and definitely need to training in how to talk to people. We were supposed to be discharged on the Saturday before 12, 9pm came and was told that we wouldn’t be out much before 1am, if at all. Given we had a newborn, we were told it was ok to stay the night and were told we’d be doing them a favour as it was one less person to discharge. Then told as we were helping, we’d be the first to go Sunday. Were we not, and were messed about until 4:30pm. I was told by a midwife in the end to make scene as people to who don’t push, get forgotten about. Utterly disgusting. What was a traumatic experience in the end, was made so much worse but this outcome. My wife wasn’t even offered to have her bed sheets changed in the four days she was there. Discharge procedure definitely needs addressing. It should not take 28hours to discharge a patient.
Visited Maternity services on February 2024
Review titled Royal Hampshire County Hospital
Replied on 07 March 2024
Dear Chris Thank you for taking the time to share your feedback with us. I am sorry to hear of your experience, this is not the experience we would want for any one attending our maternity departments I would like to assure you that your feedback has been shared with our maternity clinical leads, but please do contact our PALS and Complaints team so that we can follow-up with you personally. They can be contacted at PALSandcomplaints@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience and I’m sorry that we didn’t get it right for you and your wife. Kind regards Julie Dawes Chief Nurse
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Review titled Difficulty locating department for outpatient appointment
Rated 4 stars out of 5
by Mr Alastair Cox - Posted on 12 January 2024
I brought my wife for a scan in the Ultrasound department this week (January 2024). My concern is that there was no diagram or detailed instruction with the appointment letter as to where the scanning department was. This was our first visit and a diagram would undoubtedly have been helpful. Much of the hospital is not new and finding the correct location was not straightforward.
Visited Urology on January 2024
Review titled Royal Hampshire County Hospital
Replied on 16 January 2024
Dear Mr Cox Thank you for taking the time to share your recent experience of our services. I am sorry to hear of the difficulties you had in locating our ultrasound department. I appreciate how frustrating this must be for you. I would like to assure you that your feedback has been shared with our estates management and radiology team who review the signage around our hospital and contents of our appointment letters, but please do contact our PALS and complaints team if you would like any further information regarding the signs for the radiology service at Royal Hampshire County Hospital. They can be contacted at palsandcoplaints@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience, your feedback is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Wasted time
Rated 5 stars out of 5
by John Neill - Posted on 24 January 2024
I went to the hospital with a chronic back condition that had kept me awake all night. I waited nearly 3 hours to then be told that as it was an ongoing condition, I should make an appointment with my GP. However, I was also advised that I could wait and see a doctor, but I was unlikely to get a x ray. Why didn’t the triage nurse tell me that? It would have saved me and the department time. On leaving, I was asked to sign a disclaimer saying I was leaving against advice! I altered it to say I was advised to see my GP.
Visited Accident and emergency services on January 2024
Review titled Royal Hampshire County Hospital
Replied on 29 January 2024
Dear John Thank you for taking the time to share your recent experience with us. I appreciate how frustrating your experience must have been for you. I would like to assure you that your feedback will be shared with the clinical leads of our emergency department but please do contact our PALS and Complaints team so that we can follow-up with you personally. They can be contacted at PALSandcomplaints@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience and I’m sorry that we didn’t get it right this time. Kind regards Alex Whitfield Chief Executive
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Review titled Delays
Rated 1 star out of 5
by Anonymous - Posted on 01 January 2024
Elderly mother with dementia kept waiting for 7 hours so far. A & E staff attitude not very sympathetic to family members. Poor impression overall.
Visited Accident and emergency services on January 2024
Review titled Royal Hampshire County Hospital
Replied on 04 January 2024
Thank you for taking the time to share your feedback. I am so sorry to hear of your Mum’s experience at our emergency department. This is not the experience we would wish for any of our patients. Please do contact our customer care team so that we can follow-up with you personally. They can be contacted at customercare@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience and I’m sorry that we didn’t get it right for your Mum. Kind regards Alex Whitfield Chief Executive
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Review titled Great Care for Patients and Relatives
Rated 5 stars out of 5
by Ben Vallance - Posted on 31 January 2024
Recently I had to rush my daughter into the emergency department following a nasty workplace crush injury to her toes. She was in Alot of pain and likely in shock. The department was busy but we were booked in quickly and my daughter was administered pain relief immediately. There was as short wait but once seen the care she received was impeccable and she was made to feel calm and she could both she that she was in very capable and kind hands. There was swift X-Ray followed by more treatment and care. Everything was explained in a clear and concise way delivered with a caring attitude. She was then referred for an operation in the next 48hrs. After she was discharged I then found my car had a flat battery as I had stupidly left my hazards on. The lovely receptionist who had booked us in was just finishing her shift and she immediately offered to jump start us so we could get home without having to call the recovery service. It was a life saver and within a minute the car was running. So grateful for the care and support from the team in Winchester emergency dept. Truely Angels !
Visited Accident and emergency services on January 2024
Review titled Royal Hampshire County Hospital
Replied on 07 March 2024
Dear Ben Thank you for taking the time to share your recent experience with us. It is lovely to hear of the care your daughter received, this really does reflect the standard of care we strive to provide to all our patients. I can appreciate how stressful it must have felt discovering a flat battery on your car, but glad to hear my colleague was willing and able to assist you. I would like to assure you that your feedback has been shared with the clinical leads of our emergency department, who will be greatly encouraged by your words. I do hope you daughter has made a good recovery and thank you once again for taking the time to share your experience with us, it’s appreciated. Kind regards Alex Whitfield Chief Executive