Hampshire Hospitals NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Amazing experience in A & E
Rated 5 stars out of 5
by Fiona - Posted on 12 February 2024
I arrived at Basingstoke A&E at approx 16.30 to be greeted by two lovely friendly ladies on reception where I had to book in. Obviously I had to explain why I was there - whilst releasing blades from my electric knife (it was unplugged) they knicked my finger and I was unable to stop the bleeding. hence my visit to A &E. I was then directed to the desk next door and saw a nurse where paperwork had to be filled out -she was also very pleasant and she then directed me to the correct area. I checked in at the John Taylor reception and a dr checked me in - he was very pleasant also as with the ladies on reception we had a laugh. I then saw a nurse practitioner who also was very pleasant and friendly - who stuck me back together. The whole experience at the A & E Dept. was brilliant. My husband (who came with me) and I both have/had nothing but praise for the care I recieved yesterday. Unfortunately I never got any names. I think we were only there about 45 minutes in total Fantastic so a big Thank You to the A & E Team - especially the medical persons I saw and the two receptionists. So Well Done Basingstoke.
Visited February 2024
Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 11 March 2024
Thank you for taking the time to share your recent experience of our emergency department. It is lovely to hear of the compassionate care your received from so many of my colleagues. This really does reflect the high standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of our emergency department, I know they will be greatly encouraged by your words. I do hope you are making a good recovery and thank you once again for taking the time to share your feedback with us, its appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled One small concern
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2024
I visited the fracture clinic today for a follow up with my surgeon, and, as NHS clinics are wont to do, things were running late. We had been waiting for just under an hour beyond our appointment time, when I politely queried with a member of the nursing staff the reason for the delay, pointing out my appointment was an hour ago, to which the member pointed at another patient and said, quite belligerently, “well, she’s been waiting for two hours in x-ray.” I was taken aback by the apparent aggression in her response, which I felt was unprofessional, and may have breached GDPR regulations. When we checked in, we should’ve been informed that other patients had required updated imaging, so there may be a delay in seeing the surgeon. We would’ve been more than happy with that. I was unable to identify the member of staff, as they weren’t wearing a visible name badge, otherwise I would’ve made a formal complaint about their conduct.
Visited January 2024
Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 12 January 2024
Thank you for taking the time to share your recent experience with us. I am sorry to hear of the delays you experienced and the way this was communicated to you after your enquiry. This is not what we would wish for anyone attending our hospital. Please do contact our customer care team so that we can follow-up with you personally. They can be contacted at customercare@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience and I’m sorry that we didn’t get it right for you this time. Kind regards Alex Whitfield Chief Executive
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Review titled Compassion
Rated 2 stars out of 5
by Anonymous - Posted on 18 January 2024
I visited Royal Hosp and in reception a 99 year old lady in wheelchair with carer from Brendon Care. She was shouting help because she was cold an hungry. I asked reception if I could have blanket. She said lady had been rude to carer and couldn't help. At that point I thought I would wrap her with my coat. I am qualified first aider and I could see hypothermia setting in . Please reception have compassion Bridget Kimber
Visited January 2024
Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 22 January 2024
Thank you for taking the time to share your recent experience of our services. This is not the experience we would wish for anyone attending our hospital. We will be sharing your feedback with our reception team who, I’m sure, would be very upset to hear this was your impression of them. They would always want to provide compassionate care to everyone waiting in our emergency department and they will reflect on your feedback to ensure that patients in the future are looked after well while they are waiting. I am so sorry for your experience. Please do contact our PALS and Complaints team so that we can follow-up with you personally. If you could let us know the date and time of your visit then we can make sure we follow-up with the specific team who were in that day. PALS and Complaints can be contacted at PALSandcomplaints@hhft.nhs.uk or 01256 486766. Thank you once again for taking the time to share your experience and I’m sorry that we didn’t get it right this time. Kind regards Alex Whitfield Chief Executive
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Review titled Great Service
Rated 5 stars out of 5
by Bruce - Posted on 21 September 2023
Not only was the medical service highly professional but the care shown by all staff was friendly and positive and really made my stay as pleasant as it could be. Even the food was tasty well prepared and the choice was good.
Visited September 2023
Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 03 October 2023
Dear Bruce Thank you for taking the time to share your recent experience of our services. It is lovely to hear of the compassionate care that you received, this really does reflect the high standard of care we strive to provide to all our patients. I have shared your feedback with our catering department, whom I know will be greatly encouraged by your words. Thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfied Chief Executive
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Review titled Great experience
Rated 5 stars out of 5
by Anonymous - Posted on 27 September 2023
I had an appointment in The Rheumatology clinic and every staff member I encountered was friendly and helpful right from the point of entering the main reception. I was seen straight away, my only wait was for an x-ray and that was only 30 minutes. Thank you everyone
Visited September 2023
Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 03 October 2023
Thank you for taking the time to share your recent experience of our rheumatology services. It is lovely to hear of the care you received, this really does reflect the standard of care we strive to provide to all our patients. I would like to assure you that your kind feedback has been shared with the clinical leads of our rheumatology services. I know they will be greatly encouraged by your words. Thank you once again for taking the time to provide feedback of your experience, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled Limited support
by scorecardjk98 - Posted on 13 July 2023
My mother fell over and damaged her leg. We are concerned that there is an underlying health condition. Virtual frailty team offered limited support while we investigated the condition and stated to look into covering care. She is still undergoing tests and only just started looking for care and support due to understandable initial reluctance from my mother. She is temporarily supported by urgent frailty support team (one week only) but now discharged. The situation very much on-going.
Visited July 2023
Provided by Care opinion
Hampshire Hospitals NHS Foundation Trust has not yet replied.
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Review titled Given reassurance and advice.
by JRW02051942 - Posted on 20 July 2023
I had cellulitis and a bad infection and came into hospital with a fever. I had two courses of antibiotics and was discharged ten days later The Virtual Ward took over and were diligent in calling me most days and giving reassurance and advice. Last Monday my leg was very bad and the Virtual Ward arranged for me to go to SDEC in Basingstoke. I now have leg ulcers and am being treated for such
Visited July 2023
Provided by Care opinion
Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 08 August 2023
Thank you for taking the time to share your recent experience of our services, it is lovely to hear of the support you received from our virtual ward, this really does reflect the high standard of care we strive to provide to all our patients and their families. The enhanced monitoring provided by the virtual ward is giving confidence to our staff, patients and their families that they will be safely ‘cared for’ virtually during the process. I have shared your experience with my colleagues who operate this service, I know they will be greatly encouraged by your words. I do hope you have made a good recovery, and thank you once again for taking the time to share your experience with us, it is appreciated. Kind regards Alex Whitfield Chief Executive
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Review titled A really excellent service
by antliahs88 - Posted on 02 June 2023
For a couple of days, my mum seemed to lose strength in her legs and although still able to walk, a few times she began to collapse but was held up by her other carer. I knew that if she fell whilst in my care, I would not be able to support her, nor pick her up if she fell. I took her to hospital and from the moment we got there, we could not have been treated better. Possibly due to her age or because she has dementia, she was seen to immediately where others were told to sit and they would be called. The nurses, the doctor, everyone involved in her care was amazing. After doing many checks including a blood test, scan and x-ray, nothing was found. We were told that the Frailty team would be in touch to see how things were going once we were home. A day or two later, I got a call from the Frailty team asking how my mum was and I said that she was back to walking normally. I was told they would be in touch again at the end of the week to check in. Once again, they called and and asked if I needed any help or if there was anything they could do. Finally, we confirmed that everything looked OK and I no longer needed their support. A really excellent service because I felt most reassured with their contact.
Visited May 2023
Provided by Care opinion
Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 06 June 2023
Very reassuring to hear your story.
Provided by Care opinion
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Review titled Impressed by the virtual team.
by chassispe56 - Posted on 09 June 2023
I am undergoing chemotherapy for stage iv cancer and tested positive for Covid on my second day of my chemo cycle. I received regular phone calls to check on me and also discussed anti-virals and received these from a different team. A test for my oxygen levels and heart rate were quickly delivered to me and I received lots of follow up and daily checks on my health. I was very impressed by the service and the professionalism and compassion showed by the virtual team.
Visited May 2023
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Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 18 June 2023
Thank you so much for your kind feedback, we are very happy to hear you found the service so useful We wish you well in your ongoing treatment
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Review titled Gave me all the help and advice needed
by Still suffering - Posted on 09 June 2023
Went to the bathroom early hours of the morning to be overcome with severe dizziness and nausea, sickness. Called 111 and because of past health problems an ambulance was sent. Paramedics did all their checks and diagnosed Vertigo (never had before) they decided medication was needed. Called the Virtual ward to discuss options who decided if medication could be obtained I would not need to attend hospital. Paramedics contacted doctors who prescribed medication. Virtual ward said they would call me that afternoon to check how I was doing, they did. They called every day or so for the next week advising me on medication changes and treatments I could try to help. Also telling me that any problems, worries or advice that I might have/need they were on the end of the phone 8am-10pm. After a week they said they would no longer call but were there if I needed them and that they would leave it another week before discharging me off their books. They were great and keep me out of hospital but gave me all the help and advice needed.
Visited May 2023
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Review titled Hampshire Hospitals NHS Foundation Trust
Replied on 18 June 2023
Thank you so much for taking the time to leave us your feedback. I'm sorry to hear you have been so poorly. I'm so pleased we were able to assist you over the phone and prevent a hospital admission for you. I'm glad you found our service so useful. We wish you well in your ongoing recovery
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