Royal Bolton Hospital - Ratings and reviews
Reviews
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Review titled Urology at RBH ….. outstanding care
Rated 5 stars out of 5
by Ian Rotherham - Posted on 10 April 2024
Had a CT scan in new J block on 9/4 amazing facility and care, arrived early and seen early . On 10/4 had Urology appt . Whole team from reception to nurses , doctor and consultant were amazing . Urology dept is modern and clean, well designed and so efficient . Arrived early , seen early , lady taking bloods was superb , so kind and calming . Fully briefed on what was happening and told process . The three ladies that did the procedure were also amazing and reassuring and funny too , lots of smiles to take my worry away . I cannot thank Urology and Radiology enough for the care and compassion I recieved . My mind is now at ease for the first time in ages . Please pass on my sincere thanks to the teams involved with my care .
Visited Urology on April 2024
Review titled Royal Bolton Hospital
Replied on 11 April 2024
Dear Mr Rotherham Thank you for taking the time to share your experience of our new Urology facilities at J block with us. I was pleased to hear that you found the facilities to be modern, clean and well designed and that all staff you came into contact with made you feel welcome and supported at a worrying time for you. I will share your comments with the teams involved who I am sure will be delighted to receive them. I wish you well for the future. Kind regards Tracy Joynson, Patient Experience Manager
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Review titled Warm, efficient and expert care
Rated 5 stars out of 5
by BCL - Posted on 22 April 2024
Visit to Churchill unit gave me a first class treatment from each and every staff member that I met. Honest and empathetic care from Consultant and all the nursing staff. ECG practitioner was excellent. Pharmacy was efficient even though very busy. Special mention to the nurses who took blood and taught me how to take swabs and self inject. NB ham and cheese panini was superb!
Visited Colorectal cancer services on April 2024
Review titled Royal Bolton Hospital
Replied on 24 April 2024
Dear Patient Thank you for sharing your experience of your attendance at our Churchill Unit with us. I was pleased to hear that our staff looked after you well. I will share your comments with the teams involved who I am sure will be delighted to receive them. I wish you the best of health for the future. Kind regards Tracy Joynson, Patient Experience Manager
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Review titled Yet again excellent care and treatment
Rated 5 stars out of 5
by BCL - Posted on 25 April 2024
My visit today ( Same day Emergency Treatment) proved yet again what excellent caring staff that I have been very fortunate to have encountered on my latest health journey. The people and equipment available were outstanding. Bolton NHS doing great work for me in a very special way. Thanks again.
Visited Colorectal cancer services on April 2024
Royal Bolton Hospital has not yet replied.
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Review titled Excellent Department
Rated 5 stars out of 5
by Birdwatcher - Posted on 23 April 2024
On the 17th April , I attended for Cataract Surgery, terrified wasn't the word. However I had no need to be, everyone was friendly and professional, the whole procedure was quick and totally painless. Now I know how bad my eyesight had become. Would 100% recommend it.
Visited Cataract Surgery on April 2024
Review titled Royal Bolton Hospital
Replied on 24 April 2024
Dear Patient Thank you for taking the time to share your experience of our Ophthalmology Service with us. I was pleased that your surgery went well and that our staff were able to put you at ease. I will share your comments with the team involved who I am sure will be delighted to receive them. I wish you the best of health for the future. Kind regards Tracy Joynson, Patient Experience Manager
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Review titled Excellence again
Rated 5 stars out of 5
by BCL - Posted on 11 April 2024
Visited J block 1st floor for consultation regarding colorectal condition. Receptionist, Nurses and Consultant were of the highest standard of professional behaviour making my appointment as caring and thorough as was possible. Accurately and thoroughly explained all facets and possibilities for me with concerned understanding. Excellent care again, many thanks again.
Visited Colorectal cancer services on April 2024
Review titled Royal Bolton Hospital
Replied on 11 April 2024
Dear Patient Thank you for taking the time to share your experience of your 1st visit to our new outpatient facility at J block. I was pleased to hear that you found all of staff to be professional, and caring and that they took the time to explain everything to you. I will make sure that your comments are passed on to the staff involved who I am sure will be delighted to receive them. I wish you well for the future. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled Efficient and Friendly Service
Rated 5 stars out of 5
by Anonymous - Posted on 04 April 2024
Receptionists were friendly and welcoming ; explanations were clear and easy to understand. Appointment was on time. Clinician was knowledgeable, explained the process and made me feel comfortable throughout.
Visited Breast cancer services on April 2024
Review titled Royal Bolton Hospital
Replied on 09 April 2024
Dear Patient Thank you for sharing your experience of your attendance for an appointment at our hospital with us. I was pleased to hear that staff were welcoming and that you found communication met your needs. I would be grateful if you could contact PALS@boltonft.nhs.uk to provide details of the department that you attended and which doctor you saw as this will enable me to share your comments with them. This is valuable feedback that will be very well received. I do hope that you are feeling much better and I wish you well for the future. Best wishes Tracy Joynson, Patient Experience Manager
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Review titled Great Hospital and Staff
Rated 5 stars out of 5
by Roy Mather - Posted on 18 March 2024
I was admitted on Saturday 09/03/2023 and treatment that I received was fantastic. All of the staff doctors, nurses, porters etc where extremely friendly and relaxed putting me at ease.
Visited Accident and emergency services on March 2024
Review titled Royal Bolton Hospital
Replied on 19 March 2024
Dear Mr Mather Thank you for taking the time to share your experience of our hospital with us. I was very pleased to hear that our staff looked after you so well and that you found them friendly. So that I can share your comments with the teams involved, I wonder if you could please email our patient advice and liaison service PALS@boltonft.nhs.uk and advise them of which departments you visited. I can then pass on your comments. I hope that you are now feeling much better and recovered from your admission. With best wishes Tracy Joynson, Patient Experience Manager
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Review titled Antenatal scan 20 week (rude reception staff)
Rated 1 star out of 5
by Anonymous - Posted on 11 March 2024
Would absolutely not recommend Bolton for antenatal scans ive now missed the threshold for 20 week scan due to rude woman on reception when I asked could I change my appointment due to having 3 other children and do not drive appointment was booked for 5pm explained getting to the hospital for that time with 3 children on 3 busses is impossible as children don’t come out of school till 3:35pm and the hospital is miles away from the school / my home I told the lady on the reception could come any time in the morning or early afternoon her reply to me was “ well that’s not my problem it’s been left to late so there’s nothing you can do “ now awaiting management phone call.
Visited Obstetrics And Gynaecology on March 2024
Review titled Royal Bolton Hospital
Replied on 13 March 2024
Dear Patient Thank you for sharing your experience with us. I am sorry to hear that you have had a negative experience of our antenatal service. If you would like us to resolve this for you then please contact PALS@boltonft.nhs.uk and a member of my team will do their best to support you. With best wishes Tracy Joynson Patient Experience Manager
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Review titled Endoscopy unit staff, Great Service.
Rated 5 stars out of 5
by Subhash Kukadia - Posted on 19 March 2024
I’ve had to go to this unit 3 times in the last 6 months. Every time the staff have been 100% what our NHS is all about, especially one particular person from my first visit who really looked after me. Well done and keep up the great work you all do and let the moaners be moaners.
Visited Diagnostic Endoscopy on March 2024
Review titled Royal Bolton Hospital
Replied on 20 March 2024
Dear Subhash Thank you for taking the time to share your experience with us. I was pleased to hear that you have been well looked each time you have attended our Endoscopy Unit. I will share your comments with the Endoscopy team who I am sure will be delighted to hear them. I do hope that you are feeling better and I wish you well. Kind regards Tracy Joynson, Patient Experience Manager
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Review titled Fantastic staff
Rated 5 stars out of 5
by John Maxwell - Posted on 14 March 2024
All staff members at the Royal Bolton hospital, G floor Day centre. They were amazing. They are very welcoming, very friendly and professional. Also, I can see that they are totally snowed under with the tons of volumes of life-saving work. They still managed to keep smiling and be courteous with all patients, including me. They should all be given heroes medals, and a well deserving, overdue payment rise. Proper pay rise.
Visited Emergency Abdominal Surgery on March 2024
Review titled Royal Bolton Hospital
Replied on 15 March 2024
Dear Mr Maxwell Thank you for sharing your experience of our hospital with us. I was pleased to hear that our staff were welcoming, friendly and looked after you. I will share your comments with the team involved who I am sure will be delighted to receive them. With best wishes Tracy Joynson, Patient Experience Manager