George Eliot Hospital - Ratings and reviews
Reviews
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Review titled Over the moon with my treatment.
Rated 5 stars out of 5
by Sophie Kelly - Posted on 08 December 2023
Although I was waiting a while for my treatment due to a referral from my own dentist (to have a broken and abscessed tooth taken out) it was absolutely worth the wait. The dentist and his team immediately put me at ease and had me laughing! He explained everything fully to me and really made me relax even though I was so nervous. Explained proper aftercare to me and overall I had a great experience. Thank you George Eliot!
Visited Oral and Maxillofacial Surgery on December 2023
Review titled George Eliot Hospital
Replied on 12 December 2023
Dear Sophie, thank you for taking the time to tell us about your experience. I hope you are feeling better. I will forward your kind comments on to the team. Thank you, Becky Head of Patient Experience and Volunteering
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Review titled X-ray for Hip and Leg pain
by Pollydoddle - Posted on 29 November 2023
I went for X-ray recently at George Eliot Hospital. Treatment was excellent Staff polite and friendly. No complaints at all.
Visited November 2023
Provided by Care opinion
Review titled George Eliot Hospital
Replied on 12 December 2023
Dear Pollydoddle, thank you for taking the time to tell us about your experience, I'm glad you found our staff to be polite and friendly. I will forward your comments to the staff in X-Ray. Thank you, Becky Head of Patient Experience and Volunteering
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Review titled Excellent maternity service
Rated 5 stars out of 5
by Omiko - Posted on 23 September 2023
I had my baby on the 18th September 2023, let’s say choosing George Eliot hospital is the easiest decision ever! A little background… I went into Coventry hospital for induction on Tuesday morning. As at Sunday morning I was still waiting for my water to be artificially ruptured after the two induction methods didn’t have me progress past 3cm. By Saturday morning my contractions were getting stronger and unbearable. But there was nothing they can do (as I have been told every time I asked for help) as there was still no space in labour ward to break my waters. It had gotten so bad I was struggling to walk properly by Sunday. I still wasn’t receiving any support or update without asking. Sunday afternoon, we were asked if we want to be transferred to George Eliot if they have space, we gladly accepted it! Best decision ever!! Right from arriving at the hospital through to delivering my beautiful daughter, the George Eliot staff were all I imagined I wanted at such a vulnerable point in my life. So supportive, walked me through every process and ensured both my husband and I were relaxed, informed and carried along all the way! The atmosphere was just perfect for our little princess’s arrival! She was born less than 12hrs after we got there! I can’t thank the midwives enough! My family and I are forever grateful and can’t stop singing the praises of George Eliot hospital maternity staff!
Visited Maternity services on September 2023
Review titled George Eliot Hospital
Replied on 02 October 2023
Dear Omiko, many congratulations on the birth of your daughter from everyone here at George Eliot. We are so happy for you! I will make sure your kind comments are shared with the Maternity staff team and celebrated. Thank you for taking the time to share your feedback with us at such a busy time! Best wishes, Becky, Head of Patient Experience and Volunteering
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Review titled A hospital to be avoided
Rated 1 star out of 5
by Ivor - Posted on 15 October 2023
Despite the brilliant staff, I was wrongly diagnosed and treated according. I was unable to understand the main consultant and I was left in a isolation room for weeks despite my reasonable requests and responses. Please try to avoid this hospital unless you have no alternative. Take care. Ivor Timson
Visited Infectious Diseases on July 2023
George Eliot Hospital has not yet replied.
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Review titled Poor directions to emergency dept
Rated 3 stars out of 5
by Marcus morton - Posted on 16 June 2023
Not being from the area we had cause to visit the emergency dept few weeks ago came on from m6 on to a444 poor visabity in the middle of the night went into entrance then noticed a plastic banner on fence which had half blown down in the wind telling to use the other entrance after a little while found it by maternity unit no light signs for emergency some saying urgent care unit which from my experience of the NHS is not an emergency dept an ambulance leaving the hospital assisted us to the right place sugest you may find time to put clear signs for emergency for us that dont know the hospital it may safe a life
Visited Accident and emergency services on May 2023
Review titled George Eliot Hospital
Replied on 19 June 2023
We are sorry that you experienced difficulty in locating the correct entrance for our Emergency Department, especially at what must have been an anxious time. We have passed your comments to our Estates department so they can review and improve the signage. Chief Nursing Officer, GEH
Provided by Care opinion
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Review titled Waiting for scan results
by ghostbuster - Posted on 24 August 2023
I have been passing blood in my urine for a couple of months now. There was an infection but that cleared up. The GP referred me for a scan to look at my kidneys, which I had two weeks ago. On checking for the results I was told by the receptionist that the results could take up to twelve weeks to be received. Surely this can't be the norm!? The GP can't do anything until the results come through.
Visited May 2023
Provided by Care opinion
Review titled George Eliot Hospital
Replied on 12 December 2023
Dear Ghostbuster, I'm so sorry for the late reply to your comment. I'm hoping that this is resolved now but if not please do contact pals@geh.nhs.uk and we will do our best to help you. Thank you and best wishes, Becky, Head of Patient Experience and Volunteering
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Review titled Excellent care
by Alsy - Posted on 06 May 2023
From the minute I arrived, for my colon resection, to the minute I left, I could not have received better care. All members of staff, from the surgeons to the tea lady, were amazing. So friendly and helpful. Mr Aslam and his team are second to none. I spent 4 days on Mary Seacole ward and the staff there were incredible. I can't speak highly enough of my experience.
Visited April 2023
Provided by Care opinion
Review titled George Eliot Hospital
Replied on 08 May 2023
Thank you for taking the time to give your feedback, the team will be delighted to receive this Chief Nursing Officer, GEH
Provided by Care opinion
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Review titled Unacceptable staff attitude
by apustf77 - Posted on 15 March 2023
Today I had my pre op assessment. As soon as I arrived I met a lovely nurse who took my blood pressure etc. I then waited for a while to see the Staff Nurse who did not greet me nor were they friendly in any manner. Upon taking me into a side room they spoke to me in what I found a very blunt, almost aggressive manner throughout the entire time. I found them patronising and it was an awful experience for a nervous patient. They were incredibly unprofessional, asking me about responses on a medical form I had sent in months ago and telling me I have no medical knowledge (of my own health...) GEH please feed this back to the pre op dept. Please also read your medical questionnaire responses when sent back months ago so that if you're unhappy with any responses then these can be dealt with prior to a pre op assessment. The issues the staff nurse had with my medical.form could have been resolved whilst waiting for today's appointment. Instead I now have to wait to speak to my GP to then be referred back for surgery. This is unacceptable as I have been waiting 4 years for this surgery.
Visited March 2023
Provided by Care opinion
Review titled George Eliot Hospital
Replied on 17 March 2023
Dear apustf77, thank you for taking the time to tell us about your experience. I'm so sorry to read that staff were unfriendly and patronising and that you have been referred back to your GP. Please can you contact our PALS team via email PALS@geh.nhs.uk or by telephone: 02476 865550 and we will look into this matter and see if there is anything we can do. I will also make the pre-op team aware of this issue. Thank you, Becky, Patient Experience Manager.
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Review titled Cardiac rehabilitation
Rated 5 stars out of 5
by Karen rooke - Posted on 27 June 2023
In October 2022 i had a heart attack while on holiday. Was treated in Norwich hospital and was referred back home for follow up and rehab. The physio did a thorough assessment and i was given a date to start the 16 session cardiac rehab program. I’m registered as blind and i needed additional support in the way of tactile marking being placed on the gym equipment i asked the head physio about this and he arranged a very nice lady from the admin staff to soft it out for me. This was done and thank you very much for sorting this out for me. It was a 16 session exercise program nothing else. But it got you knowing that you could exercise and there was no problem in you doing this after having a heart attack like i did. Over all I’m very satisfied with the treatment i got
Visited Cardiology on March 2023
Review titled George Eliot Hospital
Replied on 03 July 2023
Dear Karen, thank you for your lovely post about our cardiac rehabilitation programme. I will forward your kind comments to the team. Best wishes, Becky, Head of Patient Experience and Volunteering
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Review titled Pain management
Rated 1 star out of 5
by Anonymous - Posted on 22 February 2024
Don’t bother. I’ve been waiting for a call back for nearly a year even though I’m supposed to be actively under the programme. They palm you off with an online course that basically says the pain is in your head even though I have physical disabilities.Then they don’t contact you again. No support whatsoever. Complete waste of time, they haven’t offered anything other than acupuncture. Acupuncture isn’t going to fix slipped discs and osteoarthritis aswel as other physical illnesses. Don’t waste your time or energy as they won’t help you
Visited Pain Management on March 2023
George Eliot Hospital has not yet replied.