Sunderland Eye Infirmary - Ratings and reviews
Reviews
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Review titled Mayeling unit
Rated 5 stars out of 5
by Ann Smith - Posted on 24 April 2024
I have been attending this department for several years, for monitoring of angles and pressure in my eyes. I was seeing a new consultant, who was very pleasant and professional on this occasion. The technology used to assess my condition is so impressive, I felt very thoroughly examined Every member of staff deserves to be praised for providing such an excellent service, including those in medical photography
Visited Ophthalmology on April 2024
Sunderland Eye Infirmary has not yet replied.
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Review titled Positive experiences for both cataract procedures.
Rated 5 stars out of 5
by Herbert Willis - Posted on 20 April 2024
I would like to convey sincere thanks to all the staff involved in my care, at my recent two cataract operations, at Sunderland Eye Infirmary. The two different surgeons, and teams caring for me, at the two procedures, did everything possible, to make me comfortable throughout. I have a chronic back problem, and was anxious about the position I would have to be in, during the operation. Everything possible, was done to put me at my ease, and to ensure that I was as comfortable as possible. The improvement in my sight, after the first operation, six weeks ago, was beyond belief. It is just over 24 hours now, since my second eye was done. My sight in eye two is already improving. I am watching TV, without wearing my glasses, which is remarkable. The eye drops procedures, following the operations was well explained, and we are coping well with that, at home. The two consultant surgeons really delivered an expert service, instilling me with much confidence. The care teams were truly outstanding. I could not have experienced a greater level Ievel of care, throughout. My sincere thanks, and congratulations to all, for providing a superb service. It is much appreciated.
Visited Ophthalmology on April 2024
Sunderland Eye Infirmary has not yet replied.
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Review titled Excellent adaptations made
Rated 4 stars out of 5
by Liam - Posted on 22 January 2024
Hi I am writing regarding to my experience at the Eye hospital in sunderland my little boy who Is 5 attends here regularly. It is always a difficult experience for him as he is autistic and this can lead to many different issues at the appointment. In the time that my son has been attending the clinic the staff have all got to know my son very well and have made several changes to the way the appointments are run. I mentioned this to the consultant and he was very happy to hear that I felt this way. Although I was told that senior management disagreed with the way he decides to run his clinic and believes every appointment should be ran the same way. I strongly disagree with this suggestion and think that absolutely adjustments should be made instead of a " one size fits all approach " the adaptations that have been made throughout my sons time attending the clinic have helped me son so much and I think it would be awful if that was to change. Thank you
Visited Children's & Adolescent Services on January 2024
Sunderland Eye Infirmary has not yet replied.
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Review titled Top class staff at accident and emergency i
Rated 5 stars out of 5
by Anonymous - Posted on 28 October 2023
Iv had to go twice in the last month because of small complications the staff are absolutely top class thankyou so so much
Visited Eye - accident and emergency services on October 2023
Review titled Sunderland Eye Infirmary
Replied on 22 November 2023
Hello, Thank you for your feedback. Sorry to hear you needed to attend Sunderland Eye Infirmary in an emergency twice in the last month. We are pleased to hear you are happy with our staff. We will pass on your word of thanks to the team. Kind Regards.
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Review titled Crazy waiting
Rated 3 stars out of 5
by Peter Wood - Posted on 03 October 2023
Great service can not fault it ... but the waiting time is crazy especially when people get straight in after no waiting ... never get a late appt unless your prepared for a very very long wait
Visited Eye - accident and emergency services on October 2023
Review titled Sunderland Eye Infirmary
Replied on 23 October 2023
Hello, Thank you for your feedback. We are pleased to hear the service you received was great. Unfortunately sometimes our hospitals can be very busy and waiting times can increase. We hope you didn't wait too long for your appointment. Kind Regards.
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Review titled Very kind staff
Rated 5 stars out of 5
by Rebecca Barnes - Posted on 25 September 2023
I had a routine appointment after my optic discs appeared swollen at my last eye test. It was the first time I'd ever been to the eye infirmary, and I was extremely anxious as I'm autistic and struggle with new experiences and places. Every single member of staff I spoke to was so lovely though, in particular the nurse who did all the preliminary tests (I don't believe I can name her, but I hope the feedback is passed over all the same!) When I mentioned struggling to hear her questions because the fan was distracting me, as I didn't want her to think I was being rude, she insisted on switching it off to make things easier for me, even though it was such a warm day. It was so thoughtful of her and it did help a lot. She was also so patient and explained things thoroughly, as well as keeping a friendly conversation going, all of which helped ease my stress. Everyone else I spoke to had such a friendly and positive attitude too - I know it must take a lot to maintain that in such a stressful job and I hope the staff know just how much it's appreciated! The same nurse kindly walked me to the waiting area by the doctor's room. I don't know if this usually happens or she simply decided to offer extra help - again, it was something I appreciated a lot as I find following even simple directions and instructions difficult. It may seem like such a minor thing, but it saved me any additional stress. The doctor and the trainee I saw were both very sweet and the doctor was reassuring and explained things very well. It was a relief to learn there wasn't anything wrong - just another difference I was born with. I'm confident I would have been well looked after had I needed more care. Not only did all of the above help in the appointment itself, but it also made a huge difference when I left. I hadn't banked on the eye drops affecting my vision to the extreme that I couldn't see my phone screen at all to check bus routes or contact the friends I was meeting. It could have been stressful and upsetting enough to have a meltdown; as it was, I was a little frazzled but also found the funny side and eventually figured out how to help my friends rescue me. It shows just how much of an effect the lovely attitudes of the staff can have, even when they're not there to see it.
Visited Ophthalmology on September 2023
Review titled Sunderland Eye Infirmary
Replied on 23 October 2023
Hello, Thank you for taking the time to leave such valued feedback. It is so pleasing to hear you had a good experience at Sunderland Eye Infirmary. It is particularly pleasing to hear our staff went that extra mile to ensure you got back to the waiting area after your procedure. We will pass on your word of thanks to the team. Many thanks.
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Review titled Wonderful hospital
Rated 5 stars out of 5
by Margaret Usher - Posted on 08 July 2023
Have had both eyes operated on for cataracts. On time both times, friendly staff from reception through to pharmacy. Can't thank them all enough, made me feel so comfortable all through.
Visited Ophthalmology on July 2023
Review titled Sunderland Eye Infirmary
Replied on 11 July 2023
Hello, thank you for your message. We are pleased to hear you had a good experience at Sunderland Eye Infirmary and you found our staff to be friendly and that you felt comfortable. Kind Regards
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Review titled Amazing staff !
Rated 5 stars out of 5
by Sara kellett (Alfie's mam) - Posted on 10 July 2023
I absolutely can not fault a single member of staff this hospital is so calm and helpful/friendly and so supportive!
Visited Eye - accident and emergency services on July 2023
Review titled Sunderland Eye Infirmary
Replied on 11 July 2023
Hello, thank you for your message. We are pleased you found Sunderland Eye Infirmary to be a friendly and supportive setting to receive your care. Many thanks.
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Review titled Disgraceful service
Rated 1 star out of 5
by Margaret Peacock - Posted on 02 May 2023
Attended today to have cateract removed arrived at 10-00am for 10-30am appointment. Had to ask a nurse at 11-10 when I would be seen she came back and said shortly. I went through to have the operation only to be told my notes weren’t available and the couldn’t do the operation this is not the first time this has happened. I now will have to go for a further assessment if they can eventually can find my notes. This used to be a brilliant hospital but not anymore
Visited Ophthalmology on May 2023
Review titled Sunderland Eye Infirmary
Replied on 03 May 2023
Hello, we are disappointed to hear you have had this experience today. We will pass your concerns onto the relevant team. We hope you are able to have your operation soon.
Provided by Care opinion
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Review titled Telephone Triage
Rated 2 stars out of 5
by Anonymous - Posted on 08 March 2023
Rang tel no 3 times put in queue at no1. No answer after on hold for 40mins each time, so travelled to A&E yesterday afternoon. Told by receptionist couldn’t be scene and I had to ring number! Did so in waiting area( hold no1 in queue) even though nobody on reception phone! Answered after 10mins - talking on phone to person in reception. Put through to tel triage, on hold (no 1 in Q) for 15mins then was cut off! Showed reception who rang me back and put me back through to triage (no 3 in Q). By this point I decided to sit in car. After another 15/20 mins on hold a nurse answered. Took name/dob etc and asked what the issue was. As I was explaining the issue I got cut off mid sentence!!! At this point I decided to go back to South Shields and made an appointment with GP - if he decides I need to see Eye Hospital he can ring!! I think this is a ridiculous triage service as I saw numerous people with issues turn up at reception and be given the number to ring! Thought A&E was for ‘emergency treatment’ not to have to ring first and take an hour to get to speak to a nurse. Have a relative with glaucoma and she’s been advised by your consultants if she has issues to go to A&E immediately! With certain issues she is unable to see, so please tell me how she would ring your number?
Visited Eye - accident and emergency services on March 2023
Review titled Sunderland Eye Infirmary
Replied on 12 April 2023
Hello Thank you for your feedback. We will pass on your comments to the team at Sunderland Eye Infirmary so that they can look into this.
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