South Hams Hospital - Ratings and reviews
Reviews
-
Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 26 January 2024
Called up about my 1 year old cutting her finger. They answered and rudely shut me down and said don’t deal with infants. I asked for any help or who to call too talk to someone and the women hung up on me
Visited Don't know on January 2024
Review titled South Hams Hospital
Replied on 14 February 2024
I am very sorry that you had such a negative experience when trying to obtain advice regarding Kingsbridge MIU service. I do hope that you were able to obtain the advice your required. I require more information in order to investigate your concerns though please. Can you please contact the PALS team to outline in more detail the telephone number and/or the department you contacted at Kingsbridge. Please leave your contact details with PALS so I can respond directly to you. PALS can be contacted by telephone on 01752 439884 or by email at plh-tr.PALS@nhs.net Please quote this reference number PALS 75787 so that we can align any future contact from you with this posting. Kind Regards Louise Bunn Lead Specialist Nurse Practitioner & Nurse Manager, UTC Cumberland Centre
-
Review titled Fast and friendly service
Rated 5 stars out of 5
by Andrew Pearson - Posted on 02 August 2023
I took my daughter to the minor injuries unit on the morning of 1st August. We seemed to be the first patients there and were seen almost straight away. The staff were very friendly and diagnosed the problem with her eye straight away. My 10-year old daughter was put at ease by their manner and left very relieved shortly after. Thank you very much.
Visited Don't know on August 2023
Review titled South Hams Hospital
Replied on 15 August 2023
Thank you for your kind words. The team work extremely hard and are very compassionate in the care they give. To hear comments like yours will mean so much to the team. We all hope you are making a speedy recovery and thank you again for taking the time to write in with your comment. Many thanks Zoe Vanstone Deputy Service Line Manager
-
Review titled A brilliant service
Rated 5 stars out of 5
by Adam H - Posted on 03 July 2023
Needed assistance for head wound. Seen within 20 minutes. Team are very friendly and put you at your ease. NHS get bad press but we are lucky to have this service in the Kingsbridge area…. 🙏👏
Visited Urgent care centre on July 2023
Review titled South Hams Hospital
Replied on 12 July 2023
Thank you Adam for your such kind words. The team work extremely hard and to be very compassionate in the care they give. To hear comments like yours will mean so much to the team. We all hope you are making a speedy recovery and thank you again for taking the time to write in with your comment. Kind regards Nigel Nigel Booth - Matron Cumberland UTC, ED Minors, Tavistock & South Hams MIUs
-
Review titled Great results
Rated 5 stars out of 5
by NH Fisher - Posted on 11 August 2023
Attended after having a total Knee and Knee cap replacement had Physiotherapy with wonderful results kept up exercises that were given and now need no walking aids and no or very little pain 5stars to my Physio thank you
Visited Physiotherapy on July 2023
Review titled South Hams Hospital
Replied on 17 August 2023
Thank you so much for your lovely feedback regarding your experience with MSK Physiotherapy at Kingsbridge Hospital. I have shared this with the team, who are really grateful to you for taking the time to share the positive impact Physiotherapy had on your recovery. Donna Pike Therapies Service Line Cluster Manager
-
Review titled masking
Rated 2 stars out of 5
by Anonymous - Posted on 10 June 2023
I attended Kingsbridge Hospital today for a Covid booster clinic. Despite the fact that - obviously - this was a clinic specifically for patients who are elderly or immunosuppressed, I was the only person there wearing a mask. The chairs were all placed close together, and I had to ask two nurses to step back further from me as they were, literally, breathing right in my face. (The volunteers, in contrast, saw my mask and kept a respectful distance). Please train your nurses to at least keep a safe distance from vulnerable patients.
Visited Don't know on June 2023
Review titled South Hams Hospital
Replied on 22 June 2023
I am so sorry to hear of your concerns when you attended for a Covid booster. Unfortunately, this service does not fall within the remit of University Hospitals Plymouth. having checked this, I understand that the Trust responsible is The Royal Devon University Hospitals. Their Patient Advice & Liaison Service can be contacted on rduh.pals-eastern@nhs.net should you wish to raise this with them directly. I have also forwarded on your comments to them too. I hope this helps. Kind regards Alison Stanton Patient Services
Provided by Care opinion
-
Review titled Excellent care
Rated 5 stars out of 5
by Janet Wilson - Posted on 08 May 2023
Being a visitor to this area and needing urgent care on a foot wound I was so relieved and grateful for the excellent care given to me on my visit to this clinic Thank you
Visited Urgent care centre on May 2023
Review titled South Hams Hospital
Replied on 17 May 2023
Thank you for your lovely comments regarding your attendance to the Kingsbridge MIU. It is wonderful to hear that we are provide such excellent care. I have passed you comments onto the team that treated you. We all wish you a speedy recovery, all the very best. Kind regards Nigel Booth Matron
Provided by Care opinion
-
Review titled Superb Service
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2023
Visited the South Hams MIU whilst on holiday in the South Hams as needed to have some stitches removed following a minor op procedure that had been carried out the week before at a different surgery. Staff were very pleasant and helpful and I was seen shortly after arriving there. Stitches removed quickly and easily. Superb service from the staff there, thank you.
Visited Don't know on May 2023
Review titled South Hams Hospital
Replied on 05 June 2023
Thank you for you lovely comment. The team at Kingsbridge MIU pride themselves on giving wonderful care and feedback such as yours will be greatly appreciated. I will pass on your comments to the relevant staff who treated you. Many thanks Zoe Vanstone Deputy Service Line Manager
-
Review titled It is a wonderful service to have
by skygq98 - Posted on 24 February 2023
We had a really lovely experience at the MIU in Kingsbridge. All staff and practitioners were really friendly and welcoming, and the unit was sparkling clean. It is a wonderful service to have.
Visited February 2023
Provided by Care opinion
Review titled South Hams Hospital
Replied on 02 March 2023
Hello, Thank you for taking the time to leave to leave positive feedback regarding your recent visit to the MIU in Kingsbridge. I have shared your kind words with the team there. We hope that you are recovering well. Many thanks Sophie O’keefe Cluster Group Co-Ordinator Acute Medicine, Emergency Services, Diabetes & Endocrinology
Provided by Care opinion
-
Review titled Amazing staff and facility
Rated 5 stars out of 5
by Grateful daughter - Posted on 17 January 2023
My Dad has recent had a stay in Beech Ward after a fall resulting in a broken hip, he was transferred for rehabilitation following a hip operation at Derriford. Without exception the staff were patient, kind and caring, always giving us time to explain how Dad was doing , and being encouraging and nurturing to him, speeding his recovery. As he said himself, if you have to be in hospital, this is definitely as good as it could be. Thank you all, we really appreciate how much you care
Visited Rehabilitation on January 2023
Review titled South Hams Hospital
Replied on 18 January 2023
I am so pleased to hear about your positive experience. I think you may be referring to a ward at Torbay Hospital though (this comment came through to us at Derriford Hospital). I imagine that Torbay will comment shortly. I hope your father is improving and that he is recovering well following his operation. Kind regards Alison Stanton Patient Services
-
Review titled Physiotherapy Department
Rated 5 stars out of 5
by NH Fisher - Posted on 20 December 2022
I really write reviews however I attended South Hams Hospital today for a physiotherapy session had a very warm welcome by reception was pointed to the Department and was greeted by the physiotherapist who then asked me 101 questions tapping them in to her laptop, Then showing me the results of my Knee Xray and explaining in great detail so I understood the problem, i was then given some exercises to do at home, This was a no rush appointment and seemed very professional and sympathetic to my problem all in all very satisfied 5 stars all round and thank you Neil fisher
Visited Physiotherapy on December 2022
Review titled South Hams Hospital
Replied on 23 January 2023
Thank you for taking the time to write about your positive experience. I will ensure that the team members receive your lovely feedback. I hope the exercises are helping. Anne O'Byrne, MSK Team Lead Physiotherapist, South Hams Hospital