Orsett Hospital Minor Injuries Unit - North East London NHS Foundation Trust - Ratings and reviews
Reviews
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Review titled Awful Patient Care
Rated 1 star out of 5
by Melissa Brown - Posted on 17 April 2024
I am a nurse myself in an acute setting, trust me I know the pressures of primary care but my experience was nothing but appalling. I had an infected insect bite on my calf. It was clear as day; red, hot, swollen and discoloured. The woman I saw completely dismissed me, told me it’s not tracking but clearly has spread past the two rings I had already drawn. Our encounter lasted no more than 3 minutes, she didn’t even ask my past medical history until I left. Will not be returning as I feel the care is not even close to adequate or meets the ‘standard’ NMC code of practice.
Visited Urgent care centre on April 2024
Orsett Hospital Minor Injuries Unit - North East London NHS Foundation Trust has not yet replied.
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Review titled Brilliant Treatment
Rated 5 stars out of 5
by Roger Clay - Posted on 15 March 2024
Visited Minor Injuries this morning, due to cuts and bruises to my face and head, after a fall. The nurse was absolutely brilliant and explained all the assessments to the trainee with her and to me. I was thoroughly checked, wounds cleaned and glued and discharged with full instructions. Thank you both so much and I would like to thank the trainee nurse for her very good treatment and wish her well in her career. Regards, Roger Clay.
Visited Urgent care centre on March 2024
Orsett Hospital Minor Injuries Unit - North East London NHS Foundation Trust has not yet replied.
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Review titled Lovely Staff
Rated 5 stars out of 5
by Anonymous - Posted on 14 March 2024
Went with a suspected wrist fracture. took the time to listen Xray carried out efficiently. Staff very professional and helpful
Visited Urgent care centre on March 2024
Orsett Hospital Minor Injuries Unit - North East London NHS Foundation Trust has not yet replied.
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Review titled Really helpful
Rated 5 stars out of 5
by Paul - Posted on 11 December 2023
Went to out patients today. Felt I had to leave a review doctor nurse and receptionist all so polite and friendly. Can’t understand the negative reviews thank you.
Visited Don't know on December 2023
Orsett Hospital Minor Injuries Unit - North East London NHS Foundation Trust has not yet replied.
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Review titled Amazing service
Rated 5 stars out of 5
by Karen Turner - Posted on 04 January 2024
Every single one of the lovely ladies that treated my wound were absolutely amazing. Kind, gentle and with a great sense of respect, dignity and at times humour! It was a particularly pressurised time of the year but they never made me feel as if I should not have been there and thankfully they all were. My GP practice could not accommodate my wound packing and dressing on a daily basis but the minor injuries team did. Thank you so much!
Visited Urgent care centre on December 2023
Orsett Hospital Minor Injuries Unit - North East London NHS Foundation Trust has not yet replied.
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Review titled Total waste of time
Rated 1 star out of 5
by Kim - Posted on 11 October 2023
I visited today because I have hurt my foot, hoping to get it looked at and an Xray to rule out a fracture after4 hours waiting during which time only 5 patients were seen the X ray department closed, so I left unseen as staying would have been pointless, when I arrived at 2 pm I was told a 3 hour wait, 4 hours later there were still 8 people in front of me to be seen. There were also people there who had been waiting since 10.30 am to see a practitioner, I appreciate they were busy but for every patient seen it was 25 minutes or more before the next person was called in, at one point there were 5 members of staff in the same room with no patient in there this department is obviously not for for purpose.
Visited Don't know on October 2023
Orsett Hospital Minor Injuries Unit - North East London NHS Foundation Trust has not yet replied.
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Review titled Shocking service at Orsett Hospital
Rated 1 star out of 5
by Anonymous - Posted on 03 July 2023
I booked a blood test that I had already had to wait three weeks for, turned up at Orsett Hospital early for my appointment, sat in the waiting room for 15 minutes before someone came out and said if you was already booked in via them then they would not be doing the blood test! Myself and several others explained we had booked blood tests but they just didn’t care, and the women said they were too busy and too many appointments have been booked in for them and they wanted to go home on time! No care given at all about what the appointment was for!!! I now have to wait until the 26th July for the next appointment I could be due just waiting for the appointment!
Visited Don't know on July 2023
Orsett Hospital Minor Injuries Unit - North East London NHS Foundation Trust has not yet replied.
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Review titled Amazing Service
Rated 5 stars out of 5
by Dave - Posted on 11 June 2023
I went there today after smashing my thumb with a hammer The Staff were very friendly and explained everything from start to finish I walked in at 1:20pm and walked out at 2:40 after having treatment including X-ray Thanks very much to all involved Unfortunately I have 3 fractures in my thumb
Visited Urgent care centre on June 2023
Orsett Hospital Minor Injuries Unit - North East London NHS Foundation Trust has not yet replied.
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Review titled Dispointing
Rated 2 stars out of 5
by Cableman7 - Posted on 07 April 2023
I took my son here for treatment, due to close at 8pm, we arrived at 6.20 and told, they were taking no more patients that night, even though only 4 people waiting,pretty bad. Told to come back tomorrow. Great.
Visited Urgent care centre on March 2023
Orsett Hospital Minor Injuries Unit - North East London NHS Foundation Trust has not yet replied.
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Review titled Appalling lack of care or professionalism!
Rated 1 star out of 5
by Rachael W - Posted on 20 April 2023
I received a very bad multiple cat bite to my right index finger. I went to Orsett 24 hours after the incident as the finger had swollen badly, was hot to the touch, deep red and extremely painful. It was clearly infected. The abrupt nurse at reception told me that there was no need for the tetanus or antibiotics that I requested, but I decided to wait to see the nurse anyway. After 2 hours the nurse saw me and advised there was no need for antibiotics, just an antibiotic plaster. He reluctantly gave me a tetanus jab but refused to give me any antibiotics. This goes against the NHS protocol which states that antibiotics should be given for cat bites due to the high risk of infection. Two days later I spoke with my doctor and was given antibiotics. Unfortunately this was too late and I ended up in A and E where the finger had to be lanced with a scalpel to release the pus within as there was a risk of sepsis. I subsequently lost the fingernail a few days later.
Visited Urgent care centre on March 2023
Orsett Hospital Minor Injuries Unit - North East London NHS Foundation Trust has not yet replied.