Chase Farm Hospital - Ratings and reviews
Reviews
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Review titled Amazing care.
Rated 5 stars out of 5
by Samantha connelly - Posted on 04 April 2024
The team who work at this hospital is outstanding. I went in for a day surgery, and honestly had the best care I've ever received in a hospital. The nurses were so great and the anesthesiologist was so friendly and understanding of my worries. I felt very calm in the knowledge I fully knew the plan/ the risks. The Dr. Overseeing my case came to check on me after the operation before I went home which was a surprise. And the nurse in the day surgery unit made the best hot chocolate ever. The nurse who was supervising me coming round from anesthesia was so sweet and caring, especially when I began to have issues. She was very knowledgeable. This was honestly the best hospital experience I have ever had in my life. I wish I was allowed to name the nurses and doctors in my review, however I belive its against the review rules. But you can truly see the medicle professionals at chase farm day surgery truly care for their patients and enjoy thier job.
Visited Day treatment services on April 2024
Review titled Chase Farm Hospital
Replied on 10 April 2024
Dear Samantha, Thank you so much for your amazing feedback and for sharing your experience at Chase Farm Day Surgery. We are incredibly grateful for your kind words and are thrilled to hear that you had the best care you've ever received in a hospital. Our team at Chase Farm Day Surgery strives to provide outstanding care to all our patients, and we are delighted to know that you felt well taken care of during your day surgery. It's wonderful to hear that the nurses and anesthesiologist were great and understanding of your worries. We understand that undergoing surgery can be a stressful experience, and our team is dedicated to creating a calm and reassuring environment for our patients. We are also glad to know that you felt fully informed about the plan and risks associated with your surgery. Our medical professionals believe in the importance of clear communication and ensuring that our patients have a complete understanding of their procedures. It's heartwarming to learn that the doctor overseeing your case took the time to check on you after the operation. We believe in the importance of personalized care and ensuring that our patients feel supported throughout their entire journey. We are thrilled that the nurse in the day surgery unit made the best hot chocolate ever for you. Small gestures like these can make a big difference in creating a positive and comforting experience for our patients. Lastly, we are grateful for your mention of the nurse who supervised you during your recovery from anesthesia. Our team takes pride in their knowledge and expertise, and it's wonderful to hear that you felt well cared for during a challenging time. Thank you once again for your glowing review and for recognizing the dedication and passion of our medical professionals at Chase Farm Day Surgery. Your feedback means a lot to us, and we will continue to strive for excellence in providing exceptional care to all our patients. If there is anything else we can assist you with in the future, please do not hesitate to reach out. Warm regards, Patient Experience Team
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Review titled Phlebotomy service was good
Rated 5 stars out of 5
by Steve - Posted on 22 April 2024
Since 2012 I have an annual blood test. The service is always first class as it was today. The appointment was kept on time, the booking in procedure worked well, the phlebotomist was pleasant and took my blood without causing me pain. The hospital has provided a good service to me and they deserve the encouragement of knowing how grateful I always am.
Visited Phlebotomy on April 2024
Review titled Chase Farm Hospital
Replied on 24 April 2024
Dear Steve, It’s wonderful to hear that you’ve consistently had a positive experience with your annual blood tests! Regular health check-ups are crucial for maintaining well-being, and it’s great that the hospital has been providing excellent service. 😊 It’s fantastic that you appreciate the hospital’s efforts, and expressing gratitude can indeed encourage staff to continue providing excellent service! Kind Regards Patient Experience Team
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Review titled Efficient service
Rated 5 stars out of 5
by Sanjay Revanna - Posted on 10 April 2024
Attended UTC on 10th April around 12.30 for ankle injury. Security, triage nurse, ANP and radiology technician were lovely, kind and efficient especially as I was unable to weight bear and needed crutches/wheel chair. From triage to discharge it took about an hour. My only "to improve" feedback would be to the receptionist who registered me- she was rude and obnoxious. Happy to give more details to the admin manage.
Visited Urgent Treatment Centre on April 2024
Review titled Chase Farm Hospital
Replied on 12 April 2024
Dear Sanjay Revanna, Thank you for sharing your experience with us regarding your recent visit to the UTC on April 10th. We are glad to hear that the security staff, triage nurse, ANP, and radiology technician provided you with lovely, kind, and efficient care during your visit. It is our priority to ensure that our patients receive the highest level of support and attention, especially during challenging situations such as an ankle injury. We understand the importance of timely care, particularly when you are unable to weight bear and require assistance with crutches or a wheelchair. It's wonderful to know that our team worked together seamlessly to provide you with prompt and efficient service. Your positive feedback will be shared with the respective departments, as they will be delighted to hear about the positive impact they had on your experience. We sincerely apologise for any negative encounter you had with the receptionist who registered you. We strive to provide a welcoming and respectful environment for all our patients, and it is unfortunate that this was not your experience. Your feedback is crucial to us, as it helps us identify areas for improvement. We kindly request that you provide more details about your interaction with the receptionist to our administrative manager. They will investigate the matter further to ensure that such incidents are addressed and do not occur in the future. You may contact a member of our Patient Experience Team on 02083751328. Once again, we appreciate your feedback and your willingness to provide more details. We will take your comments seriously and use them to enhance our services. If you have any further concerns or require additional assistance, please do not hesitate to reach out to us. Wishing you a speedy recovery and good health. Warm regards, Patient Experience Team
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Review titled Nice unit, lovely staff
Rated 5 stars out of 5
by S Rogers - Posted on 17 April 2024
I recently attended the Endoscopy Unit for a colonoscopy and from the efficient receptionist to the whole medical team that cared for me, made for a much better experience. A special thanks to the Dr that performed the procedure and the nurse that was by my side at all times. They chatted away making me feel more at ease, whilst being thoroughly professional. I wasn't seen on time, but realise the NHS is over stretched.
Visited Gastrointestinal and Liver services on April 2024
Review titled Chase Farm Hospital
Replied on 19 April 2024
Dear S Rogers, It's great to hear that you had a positive experience at the Endoscopy Unit during your colonoscopy! It's important to acknowledge the efforts of the medical team who made you feel at ease and provided you with professional care. The receptionist, doctor, and nurse all played a crucial role in ensuring your experience was as comfortable as possible. You mentioned that you weren't seen on time, and it's important to acknowledge that the NHS is often under significant pressure due to high demand and limited resources. Waiting times can sometimes be longer than anticipated, and it's understandable that this can be frustrating. However, it's important to remember that healthcare professionals strive to provide the best care possible, even in challenging circumstances. Kind Regards Patient Experience Team
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Review titled Excellent Well Thought Out Clinic
Rated 5 stars out of 5
by Deb - Posted on 09 March 2024
I attended the One Stop Breast Clinic and was very impressed with the complete planning of this superb service. It certainly was very reassuring to have the knowledge should extra tests need to be carried out on the same day that they could be by expertise staff who specialise in this area. The Radiologist Doctor explained the procedure very well and inquired if I was alright on more than one occasion which was very reassuring and he was accompanied by a superb Nurse (H). In addition I so appreciate seeing the Consultant who informed me of the complete picture and advised of a follow up appointment with results. Well done to the whole department and management. The little Shopping Baskets are a great addition informing patients to put all your belongings in and to carry it around with you! Thank you.
Visited Breast Surgery on March 2024
Review titled Chase Farm Hospital
Replied on 12 April 2024
Dear Deb, Thank you for sharing your positive experience at the One Stop Breast Clinic. We are thrilled to hear that you were impressed with the comprehensive planning and superb service provided by our dedicated team. Our goal is to provide a seamless and efficient experience for our patients, and we are delighted to know that we succeeded in doing so for you. We are glad to hear that the Radiologist Doctor took the time to explain the procedure to you in a clear and understandable manner. Their consideration and inquiry about your well-being on multiple occasions are indicative of our commitment to providing compassionate care. We will make sure to pass along your kind words to the doctor and the superb Nurse (H) who accompanied them. Additionally, we appreciate your kind words about seeing the Consultant who provided you with a complete picture of your situation and advised on a follow-up appointment for the results. Our consultants are dedicated professionals who strive to provide personalised care and ensure that patients are well-informed about their health. We are also pleased to hear that you found the little Shopping Baskets to be a helpful addition. We understand that patients often have personal belongings with them during their visit, and we aim to make the experience as convenient as possible. Your feedback is truly valuable to us as it motivates us to continue providing the best care and experience for our patients. We will make sure to share your kind words with the entire department and management who work tirelessly to deliver exceptional service. Thank you once again for choosing our clinic and for taking the time to share your positive experience. If you have any further questions or require any additional assistance, please do not hesitate to reach out to us. Wishing you good health and well-being. Kind regards, Patient Experience Team
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Review titled Long wait but worth while
Rated 4 stars out of 5
by AnaJ - Posted on 19 March 2024
I attended the urgent care centre on a Sunday afternoon with my 2 young children. The wait was really long, we were there for more than 6 hours and there is literally nothing there for the little kids to entertain them. Even the tv wasn’t on. This really needs addressing as it was a really painful wait for all of us. That being said, once we were seen - the doctor was friendly and helpful (I can only imagine the abuse he must have been receiving considering how long people were waiting). He diagnosed and prescribed medication and my little one is better now. Very grateful for the urgent care centre and service we received from the lovely young doctor we saw (once we eventually got seen)
Visited Urgent Treatment Centre on March 2024
Review titled Chase Farm Hospital
Replied on 19 April 2024
Dear Anaj, I'm sorry to hear about your experience at the urgent care centre. Long wait times can be frustrating, especially when you have young children with you. It's important for healthcare facilities to address this issue and provide a comfortable environment for patients and their families. I'm glad to hear that once you were seen, the doctor was friendly and helpful. It's important for healthcare professionals to provide compassionate care, especially in situations where patients have had to wait for an extended period of time. It's understandable that the doctor may have been under a lot of pressure due to the long wait times, but it's commendable that they were still able to provide quality care. Kind Regards Patient Experience Team
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Review titled Don't waste your time on urgent treatment in this hospital
Rated 1 star out of 5
by Anonymous - Posted on 02 March 2024
I have been in the Urgent Treatment Center. I had severe back pain. After 4 hours of waiting with severe pain, the doctor examined me and explained the problem in detail. But, he told me the probable disease that I have, needs an MRI to diagnose. He said it would not be seen in an X-ray. Because they do not have an MRI in this hospital, he suggested I tell my GP and make an appointment for an MRI. However, when I told and explained the situation to my GP, it did not go like that. I did not know the process between the hospital and GP and it was my first time in the urgent care center. GP directed me to an X-ray which would not work in my situation as the urgent care treatment center told me. If the doctor in the urgent treatment center thought an MRI was needed, he could refer me to the hospital for having MRI. Or give me a letter to give my GP because my words to the GP did not work. I've wasted more than 4 hours by going to this urgent treatment center. Apart from examining me, they did not do anything to make the muscles relax. They just left me with this severe pain.
Visited Urgent Treatment Centre on February 2024
Review titled Chase Farm Hospital
Replied on 19 April 2024
I'm sorry to hear about your experience at the Urgent Treatment Center and the confusion that arose when you tried to communicate your situation to your GP. It can be frustrating when there is a lack of coordination between healthcare providers. While I can't change what has already happened, I can provide you with some general information and suggestions that might help you moving forward. To address your situation, I would suggest taking the following steps: Contact the Urgent Treatment Centre where you received your initial examination and explain the situation. They may be able to provide you with a letter or initiate the referral process themselves. Schedule another appointment with your GP to discuss your symptoms, the recommendation for an MRI, and any documentation or letters you have received from the Urgent Treatment Centre. This will give you an opportunity to ensure that your GP has all the necessary information to make an informed decision about the next steps in your care. Any additional information then please contact our PALS Team on 02083751328 and we will be happy to help. Kind Regards Patient Experience Team
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Review titled Excellent experience
Rated 5 stars out of 5
by Christine Coleman - Posted on 11 January 2024
I went to Chase Farm Urgent Care yesterday. All staff were kind and helpful. I received the care so very needed. I want to say thank you and how I feel very fortunate we are to have this service available when needed during opening hours.
Visited Urgent Treatment Centre on January 2024
Review titled Chase Farm Hospital
Replied on 10 April 2024
Dear Christine, Thank you for taking the time to share your positive experience at Chase Farm Urgent Care. We greatly appreciate your kind words and are thrilled to hear that our staff provided you with the care you needed in a kind and helpful manner. At Chase Farm Urgent Care, we are committed to providing top-notch medical care and ensuring that our patients feel supported and well-cared for. We understand the importance of timely access to healthcare services, especially during urgent situations. We feel fortunate to be able to serve our community during our opening hours and provide the care you needed when you needed it. Your gratitude towards our staff is truly heart warming. We have a dedicated team of professionals who strive to make a positive difference in the lives of our patients. Kindness and helpfulness are core values that we uphold, and it's wonderful to hear that you experienced these qualities during your visit. On behalf of everyone at Chase Farm Urgent Care, I want to say thank you for your kind words and for recognising the importance of the services we provide. If there is anything else we can assist you with in the future, please do not hesitate to reach out. We are always here to help. Best regards, Patient Experience Team
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Review titled Water wastage
Rated 4 stars out of 5
by Anonymous - Posted on 22 January 2024
Went into the visitors toilet on Canterbury Ward when visiting. The tap was running on full power and would not turn down or off. Reported to nurses station who only wanted to know if floor was wet!!
Visited Don't know on January 2024
Review titled Chase Farm Hospital
Replied on 12 April 2024
Dear Anonymous, Thank you for bringing the issue you encountered in the visitors' toilet on Canterbury Ward to our attention. We apologise for any inconvenience or frustration this may have caused you during your visit. Your feedback is important to us as it helps us identify areas for improvement and ensure a better experience for all our patients and visitors. We appreciate that you reported the issue to the nurses' station. However, we are sorry to hear that the response from the staff was not satisfactory. We understand that it is essential for us to address not only the immediate concern but also to ensure that our facilities are well-maintained and functioning properly. We will investigate this matter further and take the necessary steps to address any issues with the tap in the visitors' toilet. We value your feedback and would appreciate any additional details you can provide regarding your interaction with the receptionist. Please feel free to contact the Patient Experience Team on 02083751328 with more information so that we can address this matter appropriately. Once again, we apologize for the inconvenience you experienced and thank you for bringing it to our attention. We are committed to providing a positive and comfortable environment for all our patients and visitors, and your feedback helps us in our continuous efforts to improve. If you have any further questions or concerns, please do not hesitate to contact us. We appreciate your understanding and look forward to serving you better in the future. Best regards, Patient Experience Team
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Review titled Infected Wound from Urgent Care
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2024
My mum attended the urgent treatment centre to redress a wound. She had been seeing nurses for 3 weeks without any problems. After being refused at her doctor's surgery my mum had no choice but to attend the urgent treatment centre where she had her wound redressed with 'special packing' at Chase Farm. She now has developed a serious infection. It is clear the nurse was not qualified to carry out the would redressing and took no hygene measures either. If nurses can't change simple wounds, I'm not sure who would be able to.
Visited Urgent Treatment Centre on January 2024
Review titled Chase Farm Hospital
Replied on 19 April 2024
Dear Anonymous, Based on the information you provided, it seems that your mum had been seeing nurses for three weeks without any problems. However, when she was refused at her doctor's surgery, she had no choice but to attend the urgent treatment center at Chase Farm, where her wound was redressed with 'special packing' . Unfortunately, she has now developed a serious infection, and you believe that the nurse who carried out the wound redressing was not qualified and did not take proper hygiene measures. If you still feel that this might be the case then we can look into your complaint and carry out a full investigation into the care your mother received. Please contact the PALS Team on 02083751328. Kind Regards Patient Experience Team