Chase Farm Hospital - Ratings and reviews
Reviews
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Review titled Infected Wound from Urgent Care
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2024
My mum attended the urgent treatment centre to redress a wound. She had been seeing nurses for 3 weeks without any problems. After being refused at her doctor's surgery my mum had no choice but to attend the urgent treatment centre where she had her wound redressed with 'special packing' at Chase Farm. She now has developed a serious infection. It is clear the nurse was not qualified to carry out the would redressing and took no hygene measures either. If nurses can't change simple wounds, I'm not sure who would be able to.
Visited Urgent Treatment Centre on January 2024
Review titled Chase Farm Hospital
Replied on 19 April 2024
Dear Anonymous, Based on the information you provided, it seems that your mum had been seeing nurses for three weeks without any problems. However, when she was refused at her doctor's surgery, she had no choice but to attend the urgent treatment center at Chase Farm, where her wound was redressed with 'special packing' . Unfortunately, she has now developed a serious infection, and you believe that the nurse who carried out the wound redressing was not qualified and did not take proper hygiene measures. If you still feel that this might be the case then we can look into your complaint and carry out a full investigation into the care your mother received. Please contact the PALS Team on 02083751328. Kind Regards Patient Experience Team
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Review titled Professional. Kind. Brilliant.
Rated 5 stars out of 5
by Damien Parrott - Posted on 27 January 2024
I have come in for day surgery on a hernia. Everyone has communicated with real clarity and kindness. My procedure went very well. Everyone I have met has been lovely. The fud was good too! I feel so lucky and privileged to be in such capable, caring hands. You're all brilliant and deserve enormous gratitude for what you do. I've had a routine procedure, but it'll make a real difference to my life. Thank you, very much.
Visited General Surgery on January 2024
Chase Farm Hospital has not yet replied.
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Review titled Lovely hospital
Rated 5 stars out of 5
by Denise Deakin - Posted on 08 December 2023
I had to visit the Endoscopy Department today 8/12/2023 at chase farm hospital Enfield. Not only is it so clean and Modern the endoscopy department were so kind to me . I was treated with such respect and kindness . The staff were amazing ,thank you all in the Endoscopy department . From Mrs deakin
Visited Day treatment services on December 2023
Review titled Chase Farm Hospital
Replied on 13 December 2023
Dear Denise, Thank you for your amazing feedback regarding the Endoscopy department and all staff involved in your treatment on the 8/12/2023. Your kind words will be shared with the Endoscopy service manager so that the team can be informed of your compliment. Our staff are facing extremely challenging times and to receive your thanks is much appreciated. Kind Regards Patient Experience Team
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Review titled Terrible
Rated 2 stars out of 5
by Anonymous - Posted on 08 January 2024
I have been waiting a year to see someone in the dermatology dept. Appointment has now been canceled for the 5th time. Meanwhile my situation has worsened. There is not even a direct line to this department so I can’t even talk to anyone about my concerns. Next appointment now in April if they don’t cancel again.
Visited Dermatology on December 2023
Review titled Chase Farm Hospital
Replied on 10 January 2024
Dear Patient, Thankyou for your feedback, I am sorry to hear that your appointment has been cancelled. Please also accept my apology for the cancellations resulting in a poor experience with the dermatology department. Please contact the patient experience team should you wish us to look into this further. You can contact the team either by email at rf.cfhpeg@nhs.net or by phone on 0208 375 1328. Kind Regards Patient Experience Team
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Review titled Children’s phlebotomy
Rated 5 stars out of 5
by Miss Amin - Posted on 20 December 2023
I arrived on 20th December with my child, who had had not so good experiences of blood tests. I was done within 5 mins. Unfortunately I didn’t catch her name however the phlebotomist was clearly very experienced with children, as able to calm and engage my child as she drew the blood. What an excellent experience at a time when the NHS are getting bad press. Thank you to this lady who has made so many parents and children’s experiences fantastic. You are the difference.
Visited Phlebotomy on December 2023
Review titled Chase Farm Hospital
Replied on 12 January 2024
Dear Miss Amin, Thank you for your great feedback regarding the Phlebotomy service at Chase Farm Hospital. I will be forwarding your compliment on to the Phlebotomy Service Manager so that your experience can be shared with the phlebotomist who cared for your child during the appointment. Our staff are facing extremely challenging times and to receive your thanks is much appreciated. Kind Regards Patient Experience Team
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Review titled Audiology outstanding
Rated 5 stars out of 5
by J Fox - Posted on 09 November 2023
My husband was referred to Audiology and the staff have been thoughtful, considerate, caring and friendly. He received his hearing aids today and in his words ‘I’m in a different world’. Has really really helped and we appreciate everything you have all done. Especially how respectful and nice the staff are. Thank you all
Visited Ear, Nose & Throat on November 2023
Review titled Chase Farm Hospital
Replied on 15 November 2023
Dear J Fox, Thank you for your great feedback regarding the Audiology Service. I am happy to hear that the staff treated your husband with care and consideration. I will be forwarding your compliment on to the Audiology Service Manager to be shared with all the staff involved.
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Review titled Wonderful staff
Rated 5 stars out of 5
by Tracey Smith - Posted on 05 November 2023
I had an Endoscopy and Colonoscopy today, The staff were absolutely amazing and met the Dr doing the procedures, he explained everything to me. I can’t praise the staff high enough, they were so kind and helpful
Visited Day treatment services on November 2023
Review titled Chase Farm Hospital
Replied on 15 November 2023
Dear Tracey, Thank you for your amazing feedback regarding the Endoscopy and Colonoscopy service at Chase Farm Hospital. Our staff are facing extremely challenging times and to receive your thanks is much appreciated. I will be forwarding your compliment on to the Endoscopy Service Manager to be shared with all the staff involved. Kind Regards Patient Experience Team
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Review titled Very good care and attention
Rated 5 stars out of 5
by Anonymous - Posted on 11 December 2023
I had an operation on 3rd November I was excellently cared for, all staff were very caring and efficient. Very good hospital.
Visited Orthopaedics on November 2023
Review titled Chase Farm Hospital
Replied on 13 December 2023
Dear Anonymous, Thankyou for your kind comment regarding your Day Surgery at Chase Farm Hospital. I am happy to hear of your excellent experience and that staff were caring and efficient with your care. I will forward your kind words on to the Service Manager of the Day Surgery department so that it can be shared with the team. Kind Regards Patient Experience Team.
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Review titled Great patient experience
Rated 5 stars out of 5
by Clare slade - Posted on 13 September 2023
I was very nervous for a not so pleasant procedure, but the staff in the endoscopy unit were so lovely, kept me calm and very well informed all the time. I am so grateful to all the staff for looking after me so well. The facilities were exceptional- private, and clean. Thank you all. And well done for such a great service you provide.
Visited Day treatment services on September 2023
Review titled Chase Farm Hospital
Replied on 22 November 2023
Dear Clare, Thank you for your amazing feedback regarding the Endoscopy service at Chase Farm Hospital. Our staff are facing extremely challenging times and to receive your thanks is much appreciated. We are also very happy that you found our facility to be clean and private during your stay. I will be forwarding your compliment on to the Endoscopy Service Manager to be shared with all the staff involved. Kind Regards Patient Experience Team
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Review titled Excellant care in endoscopy
Rated 5 stars out of 5
by Anonymous - Posted on 17 August 2023
I attended for a gastroscopy at chase farm hospital. I was really nervous but all the staff were wonderful from the receptionist to the clinical staff in the patient area and in the endoscopy room who really put at ease and were very reassuring. I also liked the privacy of the individual pods. Thankyou for the care you all gave and an overall good experience.
Visited Gastrointestinal and Liver services on August 2023
Review titled Chase Farm Hospital
Replied on 15 November 2023
Dear Patient, Thank you for taking time to write such a kind compliment for the Endoscopy service at Chase Farm Hospital. These comments are much appreciated and I will be forwarding this to the Endoscopy Service Manager so that it can be shared with all staff involved. Kind Regards Patient Experience Team