Brentwood Community Hospital - Ratings and reviews
Reviews
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Review titled Miscommunication
Rated 2 stars out of 5
by Anonymous - Posted on 21 March 2024
Had to book a blood test for my 16 year old daughter. It says on your website that Brentwood offer this. I also checked on calling to make the appointment that this could be done. An appointment was booked. I then got a call back apologising to say they can only make appointments for children aged 17 and over and that I could try Basildon Hospital. I live 15 minutes away from Brentwood so it’s very frustrating that we have to drive further for a routine blood test.
Visited Child health care services on March 2024
Brentwood Community Hospital has not yet replied.
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Review titled Appt did not happen
Rated 3 stars out of 5
by Anonymous - Posted on 10 November 2023
Online referral was all set up fot a telephone appt with pain management, nobody rang. I waited for over an hour, so contacted my GP surgery, they were very helpful indeed, checked my online appt & discovered the online appt system recorded a.m. instead of p.m. therefore they obviously ignored the appt, hence no phone call. Will now probably have to go through booking another one, no idea.
Visited Don't know on November 2023
Review titled Brentwood Community Hospital
Replied on 13 November 2023
Good morning, We are sorry to hear you have had this experience. If you would like to discuss this further, please contact the PALS team on 0300 300 1711. Alternatively you can email nelftpals@nelft.nhs.uk Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Blood Tests samples lost
Rated 2 stars out of 5
by Neil Kirby - Posted on 06 October 2023
For the second time in the last few months, the latest being on October 3rd, my blood test sample has been 'lost'. Not only is this hugely inconvenient for getting a timely diagnosis, the waiting time for a new blood test is considerable.
Visited Don't know on October 2023
Brentwood Community Hospital has not yet replied.
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Review titled Just short of exceptional
Rated 5 stars out of 5
by Stephen Pratt - Posted on 06 November 2023
I found the staff here to be extraordinarily attentive, professional, efficient and caring. I was particularly impressed by the care and attention given to a man who was nearing the end of his life. I don't think he could have received more kind attention anywhere, despite it being not well recognised by some of his visitors. The staff had great patience with me and supported me with kindness and humour from being practically bed bound to being able to manage for myself in getting out of bed, in the bathroom and showering, and dressing. My only quibble was the the physiotherapy was short on the ground,as even with their best efforts, they could not attend to me as much as I would have benefitted from. That is down to very limited numbers of staff covering many more patients than is practical The food is generally very good, and the cafe on the ground floor has an exceptional cheff serving great food. I had the best chilli con carne ever there! In short, if I had paid privately for my rehabilitation I could not have had better service. Thank you to all the staff and to Matron.
Visited Rehabilitation on September 2023
Review titled Brentwood Community Hospital
Replied on 13 November 2023
Good morning, thank you for taking the time to post your feedback. Kind regards, Patient experience team
Provided by Care opinion
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Review titled Superb Ultrasound Service
Rated 5 stars out of 5
by Anonymous - Posted on 14 August 2023
I visited for an ultrasound for a suspected kidney stone on 12 Aug 23. The doctor/consultant and the nurse on duty were both friendly and very professional and the ultrasound was very thorough. This is a fantastic local hospital and facility that appears to me to be underused and could take a lot of capacity pressure away from Basildon and Broomfield Hospitals for non A&E appointments.
Visited Don't know on August 2023
Review titled Brentwood Community Hospital
Replied on 15 August 2023
Good morning, thank you for taking the time to post your feedback, we will pass this onto the team. Kind regards, Patient experience team
Provided by Care opinion
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Review titled Chaos when trying to go home.
Rated 5 stars out of 5
by John Crookbain - Posted on 25 April 2023
When told I’m ready to go home, everything collapses. Nurses seem to know what they are doing, executive's haven’t got a clue. All they want is empty beds, and when the get the chance they mess that up. Just been told that I might go home today!. I will believe it when I see it.
Visited Don't know on April 2023
Review titled Brentwood Community Hospital
Replied on 25 April 2023
Good afternoon, We are sorry to hear you have had this experience. If you would like to discuss this further, please contact the PALS team on 0300 300 1711 or email nelftpals@nelft.nhs.uk Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Professional
Rated 4 stars out of 5
by Susan Murphy - Posted on 18 March 2023
I had a biopsy in your dermatology department, which I was nor looking forward to. The receptionist was very friendly and I was seen on time and taken through by a very nice nurse. The consultant I saw put me at ease straight away and explained the procedure to me. This was carried out in a very calm way which put me at ease. I would like to thank them for making a worrying time much more acceptable. Thank you
Visited Don't know on March 2023
Review titled Brentwood Community Hospital
Replied on 27 March 2023
Good afternoon, Thank you very much for taking the time to post your feedback we will pass this onto the team that took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Care of the highest level
Rated 5 stars out of 5
by daughter of Annette Jay - Posted on 05 April 2023
My mum is currently in Thornton ward after being moved recently from Tower ward. The staff on these wards are busy but never too busy to provide a professional service together with care and support to mums needs. Each day is a happy day for mum. Thank you to all the staff….. Doctors ,nurses ,HCA, cleaners and food prep/ delivery etc. Keep up the good work. Your service to mum is greatly appreciated by her and her family A big Thank you
Visited Rehabilitation on March 2023
Review titled Brentwood Community Hospital
Replied on 11 April 2023
Good morning, Thank you very much for taking the time to post your feedback we will pass this onto the teams taking care of your mum. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Excellent support
Rated 5 stars out of 5
by Judy Warner - Posted on 18 December 2022
Dec15th. Attended for blood test and arriving early, receptionists very helpful and I was slotted in early. Then when coffee machine malfunctioned, manager helped out and replaced drink. All staff very friendly, helpful and cheerful. Lovely welcoming atmosphere. Many thanks all round.
Visited Don't know on December 2022
Review titled Brentwood Community Hospital
Replied on 19 December 2022
Good morning, Thank you very much for taking the time to post your feedback. We will ensure this is passed on to the team who took care of you. Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Rude staff at blood test
Rated 1 star out of 5
by Anonymous - Posted on 13 December 2022
Had an cancellation appointment arrived 10 mins before unable to find me on list sent me to wrong area after 20 mins went back told to sit in different area wrong name called staff unaware of change blamed me for wrong name and system issue when I question my issues the staff member point to the abuse sign which I was not being abusive she was uncaring and rude throughout the whole appointment could not take her name as not wearing name badge only phlebotomy department I have used this hospital many times and have never received such rude staff and poor service I was made to feel it was my fault the system had not been updated luckily I had a text to prove I had an appointment
Visited Don't know on December 2022
Review titled Brentwood Community Hospital
Replied on 14 December 2022
Good afternoon, We are sorry to hear you have had this experience. We have shared this with the team. If you would like to discuss this further, please call our PALS team on 0800 0857935. PALS office phone lines are open 11am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively, you can email epunft.pals@nhs.net. Kind regards, Patient Experience Team
Provided by Care opinion