Harold Wood Polyclinic - Ratings and reviews
Reviews
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Review titled So slow
Rated 1 star out of 5
by Phil - Posted on 20 March 2024
Log in and pre assessment very quick Time to actual treatment appalling. No communication re wait times Needs to seriously improve
Visited March 2024
Harold Wood Polyclinic has not yet replied.
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Review titled Waste of time
Rated 1 star out of 5
by Anmol - Posted on 27 March 2024
My daughter had a fall at school with cuts along her nose, face and she was limping. I went to the pharmacy and they suggested Harold Wood Polyclinic, so that's where I took her. Firstly, there was one person on reception dealing with an ever increasing queue of people waiting to be registered so the wait time there was already longer than it should be. Secondly, the assessment nurse was good and were seen very fast Lastly, waiting to be seen by a nurse was approaching 5 hours before we gave up. When I asked reception how long it will take, they said there is one nurse that is seeing 13 patients today. Why is there only one nurse dealing with a whole day's worth of patients on a week day? Why couldn't the doctors take a look at her? In the end, we had to leave because my daughter was getting hungry, upset, the cuts on her face were weeping and bleeding, and her knee was aching increasingly. My honest opinion is, I don't understand why it's called an 'urgent' care centre. There is nothing urgent about this place. In the end we went to Queens A&E and were in and out within 2 hours. Just close down Harold Wood Polyclinic. There is no 'care-giving' taking place here.
Visited March 2024
Harold Wood Polyclinic has not yet replied.
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Review titled Really quick service
Rated 5 stars out of 5
by Anonymous - Posted on 13 March 2024
We went there today and we're seen to in about 15 mins. Lovely staff, couldn't be happier with service
Visited March 2024
Harold Wood Polyclinic has not yet replied.
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Review titled No doctors
Rated 1 star out of 5
by Anonymous - Posted on 08 February 2024
I visited with my unwell baby. I saw a nurse who took his observations and was told to wait outside. An hour later one of the reception staff members goes to speak to patients on the other side of the waiting area who become annoyed. No one speaks to my side of the room so eventually I go to ask what’s happening, only to be told they don’t have any doctors and don’t know when they will. I ask how that’s possible and they tell me that the doctor was meant to come at 6 but hasn’t. I ask ‘at 6? But it’s 6:45; why weren’t we told sooner? My son is asleep, he’s exhausted, now you want me to drive 40 minutes away to wait somewhere else? No I’m going home.’ I the no have to relay the message to another mum with a baby who wasn’t told. Absolute disgrace. I understand that things happen but the least you can do is tell people immediately rather than wait 45 minutes before doing so.
Visited February 2024
Harold Wood Polyclinic has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2024
Visited today with what I thought was a sprain but turned out to be a break. Every single person I dealt with was welcoming and empathetic. Fantastic care. Thank you all
Visited January 2024
Harold Wood Polyclinic has not yet replied.
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Review titled Amazing practitioners
Rated 5 stars out of 5
by Francesca Cipa - Posted on 14 December 2023
I’m so thankful for the three doctors / practitioners we met today after my 2.5 year old daughter was in pain with a pulled elbow after a day at nursery. We were seen in such a quick time, and each individual was incredible with my daughter, making her laugh, playing games with her and even blowing a glove up as a balloon with some string. They found the problem, manoeuvred her arm and slot her elbow back into the position it should be in. I’ve never had such a great experience with the NHS team as we had today, what was a worrying time turned into a very pleasing outcome. Thank you so so much!
Visited December 2023
Harold Wood Polyclinic has not yet replied.
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Review titled Walk-in xray
Rated 4 stars out of 5
by JTaylor - Posted on 03 November 2023
Went for a GP referral walk-in xray and misunderstood when the lunch break finished, so turned up at 1.30 but was seen by 2.10 and out by 2.20. Amazing service
Visited November 2023
Review titled Harold Wood Polyclinic
Replied on 07 November 2023
Good morning, thank you for taking the time to post your feedback. Kind regards, Patient experience team
Provided by Care opinion
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Review titled Services
Rated 4 stars out of 5
by Rose - Posted on 09 November 2023
Do you have a walk in service for X-Ray? I just live nearby and do not want to travel to Queens no more.
Visited November 2023
Harold Wood Polyclinic has not yet replied.
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Review titled Shambles
Rated 1 star out of 5
by Keith Smith - Posted on 26 November 2023
I was given someone else's prescription they called me on the bus I was nearly home so I was not impressed when I was told I had to go back abysmal embarassment
Visited November 2023
Review titled Harold Wood Polyclinic
Replied on 05 December 2023
Good afternoon, We are sorry to hear you have had this experience. If you would like to discuss this further, please contact the PALS team on 01268 394440. PALS office phone lines are open 10am to 2pm, Monday to Friday (excluding Bank Holidays). Alternatively you can email mse.pals.btuh@nhs.net Kind regards, Patient Experience Team
Provided by Care opinion
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Review titled Extremely a great practice
Rated 5 stars out of 5
by Colin Back - Posted on 05 December 2023
Even though I had waited for 23 minutes to register at the reception, and even had a queue jumper, (of which I did not mind, as she looked like she was in pain, and I was brought up with women and children come first), I had only sat down for about 3 minutes and then I was called in for my x-ray , and they were so polite and treated you as a human being and not just as a number, and had checked and answered all my questions, I fully recommend this service, even though it has had some very bad reviews, but let's face it every thing has its up and downs, its just the way of life, sorry for the rant, but that is what I have experienced, so well donetotheteam (you all should get a pay rise)
Visited November 2023
Harold Wood Polyclinic has not yet replied.