Trafford General Hospital - Ratings and reviews
Reviews
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Review titled Main Tel number
Rated 1 star out of 5
by Iain barrett - Posted on 22 April 2024
Rings and rings no one answers How is this acceptable Sorry couldn't explain it simpler Phoning rings and rings and rings no one answers
Visited Don't know on April 2024
Trafford General Hospital has not yet replied.
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Review titled Great staff/team
Rated 5 stars out of 5
by Richard M - Posted on 26 April 2024
Attended the hospital today 26/04/2024 for a CT Colonography at the radiology department. The staff were all fantastic. Made me feel really reassured and relaxed. Professional, knowledgeable, caring and understanding.Thank you and well done to you all. Richard M
Visited Don't know on April 2024
Trafford General Hospital has not yet replied.
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Review titled Urgent Treatment Centre
Rated 5 stars out of 5
by Helen - Posted on 08 April 2024
Very happy with the treatment my Grandson received after stubbing his big toe and tearing the skin round the top of the toe.
Visited Don't know on April 2024
Trafford General Hospital has not yet replied.
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Review titled Fantastic experience
Rated 5 stars out of 5
by Nora - Posted on 19 March 2024
I suffer frm bad anxiety I had a appointment at orthopaedics and have trouble giving my blood well the nurse there who looked after me was absolutely amazing she was calming patient never let me feel a nuisance I just can’t say enough about her and I’d love her to know how grateful I am I’ve never been treated as well at any hospital ever so a massive thank you to all your staff that dealt with me today you really went above and beyond
Visited Orthopaedics on March 2024
Review titled Trafford General Hospital
Replied on 26 March 2024
Dear Nora, Thank you for taking the time to share your positive feedback regarding your experience at the Orthopaedic Department. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you felt safe and well looked-after throughout your stay. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Aamna Khan Patient Experience Involvement and Engagement Officer
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Review titled Seen in urgent care /gp appointment
Rated 5 stars out of 5
by Victoria cheakley - Posted on 30 March 2024
Rang NHS 111 was offered same day appointment for 5.45pm I was seen by the triage nurse within mins then called through 2mins later was seen by a lovely lady who then called for a Dr to come in too. Very thorough and reassuring was given treatment and advice and just want to say the total experience from start to finish was excellent and wanted to thank all of the lovely staff Victoria cheakley
Visited Don't know on March 2024
Review titled Trafford General Hospital
Replied on 08 April 2024
Thank you for your positive comments posted on the NHS website regarding the care you received at Urgent Care Center in Trafford General Hospital. It was very kind of you to take the time to write and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought the response to your appointment request was swift and that you were promptly seen. I can assure you that we have passed on your thoughts to the who will share your comments the staff involved. Yours sincerely Aamna Khan Patient Experience Team
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Review titled Great care
Rated 5 stars out of 5
by Jan B - Posted on 05 February 2024
Visited the urgent care centreon a Saturday morning following a fall. Was treated so well by all staff - reception, triage, x ray but especially the senior nurse practitioner. Her calm manner, professionalism and experience meant any stress I was feeling soon went. Her explanation of tests carried out and action required was excellent. Following diagnosis of a broken bone in my hand she expertly fixed a cast and provided a splint for my other hand. I was registered triaged x rayed and treated in under 3 hours. In an age where the national health service is under pressure the centre was calm and efficient and my experience was nothing but positive. We are so lucky to have such a centre in Trafford. Well done.
Visited General Medicine on February 2024
Review titled Trafford General Hospital
Replied on 08 April 2024
Dear Jan, Thank you for your positive comments posted on the NHS website regarding the care you received at the Urgent Care Center in Trafford General Hospital. It was very kind of you to take the time to write and compliment the staff, particularly the Senior Nurse Practitioner, as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to read that you thought you were seen promptly and your case was dealt in an efficient manner. I can assure you that we have passed on your thoughts to the Head of Nursing at Trafford General Hospital who will share your comments the staff involved. Yours sincerely Aamna Khan Patient Experience Team
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Review titled Lovely hospital
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2024
I attended the orthopaedic department in December 2023 and February 2024. I had had a bad fall on stairs at work and my knee was badly swollen and painful. The first time I was seen and examined by a nurse, she referred me for an mri scan. I attended again yesterday for the results of the scan, again I was seen by a nurse but she didn’t examine me this time despite swelling going down my leg. I’m just wondering is it normal to have an appointment with a consultant then get seen by a nurse?? Apart from this everything was very good. Lovely hospital and friendly staff.
Visited Orthopaedics on February 2024
Review titled Trafford General Hospital
Replied on 22 April 2024
Dear Patient, Thank you for your positive comments posted on the NHS website regarding the care you received at Trafford General Hospital. It was very kind of you to take the time to write feedback and compliment the staff as it is always good to receive positive feedback which reflects the hard work and dedication of our staff. I emailed the team regarding your query. Response below: "it is possible for the patient to be seen by a consultant and then seen by a nurse, because the consultants work with a team of others which includes a specialist orthopaedic nurse, and physiotherapist. The patient might have needed the input of the specialist nurse for the consultant to have referred the patient to them" I hope this answered your query, Yours sincerely Connor Thomson Patient Experience Team
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Review titled Great support staff
Rated 5 stars out of 5
by Anonymous - Posted on 29 January 2024
Went with my husband for an outpatient appt. Have waited almost a year for this to come through. Consultant very helpful and finally getting what he needed via NHS. What stood out today was how very helpful every member of support staff was. Asked a few nurses where to go and they were so kind. Person on outpatient desk was fabulous. Working alone as others off sick apparently; continually apologising for delays and doing absolute best to help everyone. Also staff member who wasn’t actually on that dept but actually helped an old person by transporting them to where they needed to go. Top marks NHS. This is why we love you so much!
Visited Dermatology on January 2024
Review titled Trafford General Hospital
Replied on 31 January 2024
Thank you for taking the time to share your positive feedback regarding you and your husband’s experience at the dermatology service at Trafford General Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found our colleagues to be so helpful and kind. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
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Review titled Prompt and professional
Rated 5 stars out of 5
by Anonymous - Posted on 10 January 2024
We attended urgent care last Wednesday (03/01/24). My son presented with a painful arm after playing football. We booked in , we were almost immediately triaged , he had an X-ray , review and cast in situ in 45 minutes. Not only was the care extremely prompt , the nursing staff , radiographer were extremely compassionate and professional. Important to share positive experiences .
Visited Don't know on January 2024
Review titled Trafford General Hospital
Replied on 12 January 2024
Thank you for taking the time to share your positive feedback regarding you and your son’s experience at the radiology service at Trafford General Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found our colleagues to be so compassionate and professional. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
Provided by Care opinion
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Review titled excellent staff
Rated 5 stars out of 5
by Linda Ann Hardwick - Posted on 20 December 2023
Thank you all involved looking after me just recently on the 7/12/23 after a lot of time wasted at a different hospital Trafford General staff have been kind and reassuring
Visited Pain Management on December 2023
Review titled Trafford General Hospital
Replied on 21 December 2023
Thank you for taking the time to share your positive feedback regarding your experience at Trafford General Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you felt they were kind and reassuring. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
Provided by Care opinion