Manchester Royal Eye Hospital - Ratings and reviews
Reviews
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Review titled Efficient, caring treatment
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2024
I attended outpatients H this morning (due to a squint) and was seen at my exact appointment time and my eyesight tested by a lovely woman. I was then immediately taken to outpatients B for a repeat Botox injection into the eye muscles. All staff in the department are lovely and I have never had to wait long for any appointment.
Visited Ophthalmology on April 2024
Review titled Manchester Royal Eye Hospital
Replied on 11 April 2024
The Patient Experience Team thank you for taking the time to share your positive feedback on the NHS website regarding your care at Manchester Royal Eye Hospital. It is always good to read such positive words in response to the conscientious work of our staff. We have forwarded your message on to the Lead Nurse to be shared with the staff involved. Yours sincerely Sasha Khosah Patient Experience Team
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Review titled Visit to emergency department
Rated 3 stars out of 5
by Greg Pardington - Posted on 06 April 2024
Hi there wife has had a problem with her eyes rang optician and was told to go to the eye hospital to get checked out. Arrived there reception staff great reception nurses the same however when called in to triage by quite an abrupt person we were made to feel like total time wasters even after having explained that we were told to come there by our optician hope other people get better treatment
Visited Ophthalmology on April 2024
Review titled Manchester Royal Eye Hospital
Replied on 15 April 2024
The matron for Manchester Royal Eye Hospital Eye Emergency Department (EED) is sorry to hear about you and your wife’s experience of triage at what must be a worrying time for you. I hope to assure you that the Trust strives to provide patients with respect and dignity, and I am disappointed that we did not achieve this for you on this occasion. Staff should always treat patients with kindness and empathy, and I am sorry this did not happen. Patients are referred to EED from various sources, and we should be mindful that this is a stressful time and that we should provide reassurance and support. Please be assured, I have shared you experience of triage with the EED managers to discuss with their team members. We take patient and service user comments very seriously, as they help us monitor and improve our services. Once again, thank you for your feedback which allows us to improve our services. Should you wish us to investigate your concerns further, you can contact the Patient Advice and Liaison Service (PALS) on telephone 0161 276 8686, or email pals@mft.nhs.uk, quoting reference number P024/00037, they will do their best to address your concerns. Sasha Khosah Patient Experience and Engagement Officer
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Review titled Fast, efficient and caring
Rated 5 stars out of 5
by Gerard Lee - Posted on 22 February 2024
Brought in on a cancellation. Arrived 10 minutes early and seen immediately. Went through each of the necessary stages for my eye condition so quickly that I did not have time to finish my 'quick crossword'. Everything explained fully at each stage. All staff welcoming and pleasant. Next stages of treatment clearly outlined.
Visited Ophthalmology on February 2024
Review titled Manchester Royal Eye Hospital
Replied on 26 March 2024
Dear Gerard, Thank you for taking the time to share your positive feedback regarding your experience at the Eye Out-Patient Department at Manchester Royal Eye Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you felt safe and well looked-after throughout your stay. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Aamna Khan Patient Experience Involvement and Engagement Officer
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Review titled Appalling waiting times for oculoplastics
Rated 2 stars out of 5
by Anonymous - Posted on 31 January 2024
I was referred by my GP in september after developing a charlazion on my right eye. Not only was it unsightly but it was also painful. I had to stop wearing my contact lenses and attended their emergency department. I was told by the Dr that there were hundreds of people waiting for the same procedure and that I would have to go home and wait for an appointment. I went back to my GP after developing another charlazion on my left eye. Due to the size and location of the charlazia ( upper centre lids), it started to affect my sight. Also my eyelids felt very heavy at times. Despite my GP chasing up the referral they replied that it was common for multiple charlazia to appear. They did not bother to ask for a picture and just expected me to put up with it. My mental health has suffered immensely. I cant bear going out and meeting up with friends. I work for the NHS and have been so tempted to take time off work. I also have a toddler to look after home. It's January now and I still havent heard from them.
Visited Ophthalmology on January 2024
Review titled Manchester Royal Eye Hospital
Replied on 15 April 2024
Thank you for taking the time to post your comments and concerns about your experience of the MREH. We are so sorry to hear of the wait that you have experienced and appreciate how frustrating and distressing this would have been for you. We take all issues surrounding patient care very seriously and would very much like to hear about your experience from you directly and investigate your concerns in more detail. Please contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number PO24/00024 and they will be able to discuss this with you. Sasha Khosah Patient Experience and Engagement Officer
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Review titled Outstanding Patient Care
Rated 5 stars out of 5
by Susan Love - Posted on 18 March 2024
Following my corneal surgery on 09/01//24, I felt compelled to provide feedback for the amazing patient care I received during my short stay. From the moment I arrived, I felt I was in safe hands, and treated with the utmost care and kindness. My operation was an overwhelming success and I can’t thank my Consultant, Surgeon and Corneal Ophthalmology Team enough, for restoring my sight and completely changing my life. I also want to thank all members of staff on Mre Ward 55, (from the lovely, attentive nursing staff, to the cheerful, chatty catering staff). I’ll never forget the excellent care I received, you’re all amazing! Thankyou
Visited Ophthalmology on January 2024
Review titled Manchester Royal Eye Hospital
Replied on 03 April 2024
Dear Susan, Thank you for taking the time to share your positive feedback regarding your experience at the Ward 55 (MREH). It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you found our colleagues to be so compassionate and professional. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, Aamna Khan Patient Experience Involvement and Engagement Officer
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Review titled Wonderful care
Rated 5 stars out of 5
by Allie Barnicoat - Posted on 12 January 2024
I received treatment in the emergency department 22 December due to obscured vision in my right eye. I was referred to Outpatients for YAG Capsulotomy. This was done on both eyes yesterday, 11 January. From start to finish everyone I met during my treatment has been excellent and I would like to thank them for taking such good care of me.
Visited Ophthalmology on January 2024
Review titled Manchester Royal Eye Hospital
Replied on 15 January 2024
Dear Allie, Thank you for taking the time to share your positive feedback regarding your experience at the Royal Manchester Eye Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you felt our colleagues took such good care of you. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
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Review titled Waiting time for appointment is a disgrace
Rated 4 stars out of 5
by Anonymous - Posted on 25 January 2024
Been waiting for over a year for an appointment in oculoplastic Get a text to say appointment available. Call to accept to say it’s been given to someone else. Can’t say when we will get the appointment so back to waiting… been under their care for a number of years and never had this length of wait
Visited Don't know on January 2024
Review titled Manchester Royal Eye Hospital
Replied on 31 January 2024
Thank you for taking the time to share your comments. We were very sorry to learn of your experience when trying to book an oculoplastic appointment that had been offered to you by text and acknowledge how frustrating this must have been for you. We would like to assure you that the Trust is committed to reducing waiting times and regrets that patients experience long delays when waiting for an appointment. Your feedback has been shared with the Royal Manchester Eye Hospital (MREH). They have advised that it is common practice for appointments to be directed to the longest waiting patients and booked on a first come first served basis. MREH regrets that this was not made clear in the text and apologies for the frustration this has caused you. Should you require any further support please do not hesitate to contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@mft.nhs.uk quoting reference number P023/0169 as they would be only too happy to support you with any outstanding concerns you may have. Yours sincerely, Patient Experience Team.
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Review titled Exemplary Experience
Rated 5 stars out of 5
by Kath Jones - Posted on 23 December 2023
I’ve just had cataracts removed from both eyes by this excellent hospital. From the consultant who explained everything clearly, the anaesthetist who talked me through everything, lovely nurses and all the assistants, the process was seamless from start to finish. I never felt that I was asking too many questions and was put entirely at my ease. I also noted the professional and friendly interaction between colleagues, a superb team of people doing a superb job. And I can see: thank you very much ward 55 and the NHS. May you all have a Happy Christmas.
Visited Ophthalmology on December 2023
Review titled Manchester Royal Eye Hospital
Replied on 02 January 2024
Thank you for taking the time to share your positive feedback regarding your experience of Ward 55 at Manchester Royal Eye Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you felt all our staff communicated so well with you and with each-other. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
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Review titled Emergency call back, poor administration
Rated 2 stars out of 5
by Anonymous - Posted on 03 January 2024
Manchester University NHS Foundation Trust message to say consultant triage,return to emergency asap, voicemail with same message. My GP contacted to contact me to give the same message, my optician contacted to give me the same message. I arrive, no one at emergency reception knows. Four Different Sources asking me to attend urgently!!!! What is going on? Dr calls me into examination room but won’t do anything as has no information. Called my GP Who Assures Me about the message they received and I am in the right place. Waited for over one and a half hours before nurse tells me to go to another hospital as they have sent my patient records there and I was called in wrongly by booking !! I watched her as she said she was sending my records over and I was to go. No apology. I go to designated hospital, waited for hours, no patient records received but did receive examination but can not compare it to assess situation, sent home to await appointment following receipt of patient records. Extremely anxious and totally frustrated especially over the holiday period.
Visited Ophthalmology on December 2023
Review titled Manchester Royal Eye Hospital
Replied on 15 January 2024
Thank you for providing your feedback regarding your experience in the Royal Manchester's Emergency Eye Department. We are sorry to read of your experience and would like to apologise for the anxiety caused to you and the absence of an apology at what was already a stressful time. Your feedback has been shared with Mr Jonathan Trzos, Matron for the Eye Emergency Department. He is extremely sorry to hear of your poor experience and the concern and frustration this has caused you. Mr Trzos would like to assure you they take concerns extremely seriously, however, advises it is difficult to investigate your specific concerns without any further detail and patient identification. It is for that reason we would welcome you to make contact directly with the Trust to your concerns in more detail. Should you wish Mr Trzos to investigate your concerns further, please do not hesitate to contact him on 0161 276 5234. Alternatively, you can contact the Patient Advice and Liaison Service (PALS) on telephone 0161 276 8686, or email pals@mft.nhs.uk, quoting reference number PO23/0153, and they will do their best to address your concerns. Yours sincerely, Patient Experience Team.
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Review titled Excellent service
Rated 5 stars out of 5
by Ann Pearce - Posted on 09 November 2023
I recently attended for a routine cataract op which developed complications and resulted in a 2 hour op with a follow op 2 weeks later. The medical staff were very professional, efficient, caring and reassuring. I was kept informed about what was happening, and at every step problems/procedures/aftercare/ medications were fully explained. The consultants gave me as much time as I needed and encouraged me to ask questions. I was given 3 contact numbers in case of any concerns or problems. Also, it is reassuring to know that the specialist glaucoma nurses are at the end of a phone; when I had problem sourcing medication they got back to me the same day and solved the problem in 24 hours. I can't thank and praise the staff highly enough .
Visited Ophthalmology on October 2023
Review titled Manchester Royal Eye Hospital
Replied on 13 November 2023
Thank you for taking the time to share your positive feedback regarding your experience at the Manchester Royal Eye Hospital. It is always good to read such positive words in response to the conscientious work of all our staff and great to hear that you felt so well-informed and reassured throughout your stay. We have forwarded your message for sharing with all the staff involved who will really appreciate your comments. Yours sincerely, The Patient Experience Team
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