HT Practice - Ratings and reviews
Reviews
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Review titled Shocking service
Rated 1 star out of 5
by Jeff lomas - Posted on 15 April 2024
Where to start, the 8.00 ring nonsense is impossible to get an appointment, put an online script on a thursday still was not ready on the fillowing monday,tried to ring,not a chance,went to the surgery myself,they said they would put it through as urgent and ring after 16.00 so i rang at 17.00 still not done! So what the hell am i supposed to do !!!
Visited April 2024
HT Practice has not yet replied.
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Review titled Rejected my request for repeat insulin
Rated 2 stars out of 5
by Lee Anderson - Posted on 02 December 2023
I’ve been a diabetic for 25 years and I’ve never been refused insulin. This practise reduced the insulin on my repeat from 10 cartridges to 7 without notification or authorisation. When requested my insulin sooner, due to no longer getting a months supply, my prescription request was rejected, again with no notification, which I found out 5 days later. I’m now having to seek out an emergency prescription after contacting 111. I’d rather leave a bad review than complain at this point.
Visited December 2023
HT Practice has not yet replied.
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Review titled terrible service
Rated 1 star out of 5
by Anonymous - Posted on 02 March 2023
3 days in a row phoned at 12pm each time i was on hold for 1hr 25 mins. twice i was told" no appointments available at all ring tomorrow at the same time".This is unacceptable specially as we had to pay £3,000 supplement to the NHS for my wife (who the appointment was for"to use the Health Service.
Visited March 2023
HT Practice has not yet replied.
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Review titled disgraceful receptionist behaviour
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2023
I used to be really loyal to this practice and just to clarify, once you see a Doctor or Nurse I have no complaint about their behavior, I have found them helpful and considerate. My problem is with the receptionist staff and practice manager (who does not respond to to feedback and I have never even been told who they are!) I have had occasion to ring the practice at 8am for an appt to be told 40 mins later that no more appts are available. Today I had reason to call to arrange a blood test urgently as I could not get treatment for the incredible pain I am in until the results of this test. After being number 6 in the queue and therefore had a long wait, I was told to put it in an email! She said they would print it off and pass it through! really- what is wrong with her using pen and paper herself to take the message? when I was in tears explaining the pain I was in she said the doctors are seeing poorly patients! clearly I am not a poorly patient! whats the difference between a handwritten note and a printed off email being passed to the Dr.? As I was clearly upset and in tears she then put the phone down on me, she did not ask for my name or DoB so I will be surprised if I hear anything. Hardly a caring nor a compassionate person. On the rare occasion I been in the waiting room I have witnessed far too often the frustration of other patients sadly leading to raised voices. As a reception manager in the past I know a lot of situations can be avoided with a skillful and compassionate team who can demonstrate empathy and emotional intelligence, clearly not the case at this practice. Some serious training is required. All of this cannot be solely blamed on the pressure of the job. I worked in worse places where the demands on staff were extreme and the public vulnerable, I worked with people who only wanted to do their best for the customer and many times went the extra mile! I cannot excuse this behavior and action needs to be taken.
Visited January 2023
HT Practice has not yet replied.