Millgate Healthcare Partnership - Ratings and reviews
Reviews
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 April 2024
Filled out on line form was contacted within 30 minutes seen 1 hour later doctor very thorough bloods taken straight away and referred on for further tests excellent service 😁
Visited April 2024
Millgate Healthcare Partnership has not yet replied.
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Review titled Very upset
Rated 2 stars out of 5
by alex rule - Posted on 27 April 2024
I sent in a request for a very personal matter that I needed help with and instead they skimmed my request, gave me a test I didn’t need and then told me I had to put in another request on my next day off which I now have to wait over a week for to see an actual doctor when I should’ve been seen by one in the first place if they took the time to read my request properly
Visited April 2024
Millgate Healthcare Partnership has not yet replied.
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Review titled Great service.
Rated 5 stars out of 5
by Trevor Seddon - Posted on 19 April 2024
Completed an online appointment form and received the appt very quickly indeed. As is always the case the care and attention was first class with the health issue discussed in detail and a discussion of the best way forward.
Visited April 2024
Millgate Healthcare Partnership has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 April 2024
Phoned for appointment for husband was seen same day , did not feel rushed through visit , very professional and emphatic .
Visited April 2024
Millgate Healthcare Partnership has not yet replied.
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 26 April 2024
I always use the online form and I get a response on the same day. Either a telephone appointment or a face to face appointment. I’d highly recommend this surgery, the receptionist at Manchester Road was helpful and Doctor G was lovely and very understanding. I’ve never had a problem and I’ve been going there all my life.
Visited April 2024
Millgate Healthcare Partnership has not yet replied.
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Review titled Fair
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2024
Very difficult to get an appointment , have to wait a long time by 8.05am all appointments have gone I’m not a regular person who comes to the doctor only if I am feeling terribly ill
Visited April 2024
Millgate Healthcare Partnership has not yet replied.
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Review titled Great Service
Rated 5 stars out of 5
by Phil Landells - Posted on 20 March 2024
I went in to the Ann Street Practice on Tuesday afternoon on 26th March to ask a question and the receptionist said she would message a specific doctor. I was astounded to receive a text to say an appointment had been made for me on Friday 22nd March at 10am just 3 days wait. However, I needed to change the appointment time so I rang the surgery and got through after just a couple of rings. The receptionist offered me an appointment at 3.15pm on the same day, Friday 22nd March. I consider this to be fantastic service which is why I have posted this 5 star review. Thank you Millgate Health Partnership for exceeding my expectations yet again.
Visited March 2024
Millgate Healthcare Partnership has not yet replied.
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Review titled Gobsmacked someone could be so rude !
Rated 1 star out of 5
by Anonymous - Posted on 15 March 2024
I have used this practice vast majority at the Manchester Road site but the receptionist at Ann Street today was so rude I seriously will consider changing surgeries. I am 67 years old and worked all my life and never come across someone so obnoxious. All I asked was to check in and the way she spoke to me was unbelievably rude.
Visited March 2024
Review titled Millgate Healthcare Partnership
Replied on 16 March 2024
We are very sorry to read this review about our practice, we pride ourselves on delivering excellent patient care, we would appreciate talking to you about this further and would ask that you get in touch with us via our online admin form which is open during normal opening hours, please visit our website and go to 'contact us'. Thank you, the management team at Millgate.
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Review titled It’s just hard work
Rated 2 stars out of 5
by Mark Pinington - Posted on 14 August 2023
I don’t contact the Doctors very often. However I had to get up at a certain time to fill in a form for an appointment in relation to a knee injury/problem I didn’t get a call from a clinician that would have taken two minutes. Instead I get a text saying they have made an appointment for me in a different town when I’m not in the country. As A result I tried to ring the surgery without success but did get a recorded message telling me the call was being recorded and what I should do if I had life threatening conditions. Due to this I actually visited the surgery and was met with what appeared to be sustain and can’t be bothered attitude. I believe a phone call would have taken no more than 2-3 mins and instead it took form filling, phone calls, visits to the surgery and appointment over a month away.Dealing with this practice is very frustrating and hard work. Unacceptable.
Visited August 2023
Review titled Millgate Healthcare Partnership
Replied on 19 August 2023
We are sorry to hear you had a negative experience and apologise for any inconvenience caused. We continue to monitor access to appointments and currently deliver over 13,000 appointments per month and answer over 11,000 phone falls per month. We will continue to review our services. Thank you for your feedback D Snow, Business Operational Manager
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Review titled Terrible, terrible service. Steer clear.
Rated 1 star out of 5
by Caroline Carr - Posted on 12 July 2023
Recently had a back problem, spent 9 hours in A and E, told to ask my GP for additional pain relief to what I had. I rang 6 times over the next two days, even made an appt with 111 to get a telephone appt. Only received text messages. Point blank refused to prescribe any additional pain meds, ( via text) I was unable to get out of bed. Not once has a GP rang me but they managed a repeat prescription and sicknote without even speaking to me. Surely Employers wouldn't be happy with this? I have made a complaint and am still awaiting the outcome. I have changed GP's but cannot start until the 24/ 7. Millgate's response was to lock my online account and I have to call in the surgery to get it unlocked so I am working off fingers crossed I don't get any worse. A disgraceful way to conduct business. I should have read the reviews and taken heed, trying to speak with a GP here is like trying to speak with a celebrity. Do not sign on at this surgery if you expect to speak with a GP either by phone or face to face. I have been with them for less than a year and this is the first time I have needed a doctor, I have seen the nurses and they are very pleasant but if you need a GP go to your nearest casualty or walk in centre.
Visited July 2023
Review titled Millgate Healthcare Partnership
Replied on 13 July 2023
We are very sorry to hear that you are disappointed with the service at our practice. If you have sent in a complaint you should have received an acknowledgement within 48hrs, the practice will then investigate your complaint thoroughly which can take some time before getting back to you with a full response. We continue to always try to improve our services and have seen a significant increase in our review ratings over the last 12 months however we know that we can always improve which is why we take concerns very seriously. Many of our patients prefer for us to contact them digitally however over 65% of our patient appointments are face to face. I apologise again for the inconvenience you have faced and promise to investigate your concerns thoroughly. Regards D Snow Business Operational Manager