New Hall Hospital - Ratings and reviews
Reviews
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Review titled Why book appointments
Rated 2 stars out of 5
by Annoyed NHS - Posted on 16 February 2024
Why bring people in so early to be sat around for three hours, I can only assumes it’s because I am NHS, which seems to be said with a undertone by all staff, I am writing this on hour three, from my booked in time, have seen people arrive after me and go to theatre, no news, no explanation, no update. Having to take time off post operation this could have been a half day that I did not need to take off. Very disappointing.
Visited General Surgery on February 2024
New Hall Hospital has not yet replied.
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Review titled Wonderful experience
Rated 5 stars out of 5
by Mandy Cripps - Posted on 15 December 2023
From outpatients, through theatres and my ward stay everything was superb. The theatre staff were kind and gentle, the anaesthetist and surgeon gave full and clear explanations. The ward physio and nursing staff were professional and attentive. The housekeeping staff were also friendly. Having been a nurse for over 40 years, I was disappointed that I couldn’t have my operation at my hospital and was referred to New Hall but I believe my experience there was probably better than I would have received. Big shout out to all the team at New Hall!
Visited Orthopaedics on November 2023
Review titled New Hall Hospital
Replied on 18 December 2023
We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, New Hall Hospital
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Review titled First class treatment
Rated 5 stars out of 5
by Claire Morse - Posted on 10 October 2023
from consultation with my surgeon, surgery and post operative care my experience was one of extreme care and total professionalism. all the staff were friendly and reassuring at all times. from the lovely cleaning staff to the nurses and physio’s my experience there was a1. my consultant was clear, concise and explained the procedure so that I was left with no doubt as to what to expect. the risks were explained as well as the positives. i felt informed and able to make the decision to go ahead with the procedure which i am happy to say has had the best result I could have wished for. my grateful thanks to everyone involved with my care.
Visited Orthopaedics on July 2023
Review titled New Hall Hospital
Replied on 13 October 2023
Thank you for taking the time to share your experience, we are so happy we have been able to help you. Please don't hesitate to contact us if we can help with anything else. The Team at New Hall Hospital.
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Review titled Pre op assessment
Rated 5 stars out of 5
by Julie Nash - Posted on 05 May 2023
This nurse deputy practitioner I do belive wish I could remember her name. She treated me so wonderfully, she couldn't get any veins for blood tests,she got a Dr and anesthetist who both were successful, the nurse noticed I was crying, she thought they'd hurt me,but no I was crying because they got my blood,I was so scared they would cancel my surgery otherwise as I've waited so long,the nurse was kind and sensitive, she went over all the pre op paper work,she even turned some music on to help my nerves,so thank you so much.
Visited General Surgery on April 2023
Review titled New Hall Hospital
Replied on 10 May 2023
Thanks for your review, I have passed your comments to the manager of our pre-op department who will know which nurse helped you. I have responded to your other review, we look forward to helping you soon.
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Review titled Left in pain
Rated 1 star out of 5
by Julie nash - Posted on 04 February 2023
I was referred here 2 years ago,starting with phone consultation which was OK during covid,had an injection which didn't work at all,so waited ages to be actually seen,had another mri done which showed my spinal issue had worsen,saw the consultant again after mri,who discussed the treatment needed,I completely trusted him he said he did 6 or 7 of this surgery's a week,and showed me my scan and explanations what he needed to do I was so happy to think at last my pain might lesson or go away I left very happy he was putting me on the list,then I get a call 4 weeks later err I want you to have a 2nd opinion..why...an mri isn't going to change, I left a review and got contacted by the hospital who said you are being seen by so and so February ok I thought not long to wait,but no a letter drops on my door for the end of march,I cried alot,iam in alot of pain have waited so long,and I belive it's because iam not a paying customer and belive me I would if I could,so new hall you have been a let down,and your treatment of me not good,and iam looking to take this further.
Visited Orthopaedics on December 2022
Review titled New Hall Hospital
Replied on 10 May 2023
Hello I am sorry you felt you were delayed, our surgeons often refer to other surgeons for second opinions to ensure their decision to treat is appropriate; we know surgery isn't the answer for everyone and we don't want to a patient through surgery that is unlikely to help their individual situation. Please feel welcome to contact us directly to discuss further, either with your surgeon or the management team. Kind regards. The team at New Hall Hospital.
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Review titled Horrible experience
Rated 1 star out of 5
by Anonymous - Posted on 25 November 2022
Worst hospital for NHS patients. Been trying to get a colonoscopy/ endoscopy since October 2021. I've had my appointment cancelled 5 times ( only once was my fault due to having a reaction to the prep, made my so sick). They rebooked my procedure and told me i would be aloud to take tablets instead. Only to get a call a week later saying they have cancelled my procedure again and I would need too see the doctor in clinic before, for some reason they would not allow me to do it over the phone, even though it was just for a consultation no examination needed, they said I could come in on a Saturday and see him as I don't drive and the hospital is a 40 minute drive with good traffic and my husband lost out on 5 days work previously for all my appointments they cancelled so we where already £600 out of pocket for those days so we can't afford too lose anymore. so I was happy to be told I could come in on a weekend, I then get a call from the bookings team telling me Saturday are for his private patients only. The doctor himself is very rude, I've had bleeding, sickness and stomach pains to the point I couldn't eat for a week. And he told me that it's a good thing and hopefully I'll lose some weight. I then spoke too him again at a later date and told him I can't lose weight and he told me that's a lie as I'm apparently sick all the time. I always got told if you have bleeding that it's urgent and not once have I been taken seriously even when I've been throwing up blood and passing it from my bum! They 1000% prioritise their private patients before their NHS. I've been in agony for over a year and a half now whilst waiting for my appointments and I've still got no where. My doctors have now put in a new referral for another hospital and I've got to wait again! That's over a year of waiting and having my appointments cancelled and not once have they said sorry, I've just had another lady call me today telling me again that I should come in during the week ( no family close, don't drive and can't afford too lose any more money for a 10 minute appointment) then saying how it's fine that they cancelled on me 5 times and asked me why it was cancelled as if it was my fault, staff are very rude aswell. Do not make you feel welcome.
Visited Diagnostic Endoscopy on November 2022
Review titled New Hall Hospital
Replied on 28 November 2022
Sorry to hear about your experience. We'd be happy to investigate the issues you experienced; if you'd like to do not hesitate to contact the Hospital Director. It would be very unusual to experience so many cancellations and other issues and for this, we apologise sincerely. We wish you all the best with your onward treatment at another hospital and a speedy recovery.
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Review titled Excellent treatment
Rated 5 stars out of 5
by Mark Braithwaite - Posted on 25 November 2022
I had a spinal cord decompression The surgeon gave me clear and concise advice on the risks and the procedures that would take place so I was fully informed. From the time I entered the hospital to when I left I was cared for and at no time did I feel anxious. There was an atmosphere of quiet efficiency and everything was explained to me. The aftercare was excellent and the staff were kind and caring. The food and accommodation were first class. The operation has been successful and has returned my quality of life. Many thanks to New Hall, the surgeon and all the staff involved.
Visited General Surgery on October 2022
Review titled New Hall Hospital
Replied on 28 November 2022
Thank you for your review of our services! We are so pleased to hear that your operation has helped you to have a better quality of life, we work hard to help patients to get the right treatment at the right time for them. We have passed on your comments to the team at New Hall and wish you a speedy recovery, should you need our services in the future do not hesitate to give us a call.
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Review titled Excellent Patient Care from Start to Finish
Rated 5 stars out of 5
by Linda Clarke - Posted on 19 September 2022
I can’t fault the care that was given to me during and prior to my operation at New Hall Hospital. The staff were absolutely amazing. The surgeon was top quality. Straight talking and you knew exactly what to expect good or bad. I have had pain for years and whilst I’m still a little sore due to operation the underlying pain has gone. Words cannot thank the team enough from the admin staff to the wonderful nurses and of course one amazing surgeon - Thank you from the bottom of my heart.
Visited Orthopaedics on September 2022
Review titled New Hall Hospital
Replied on 26 September 2022
Dear Linda, Thankyou very much for your wonderful feedback. i am delighted New Hall supported your journey. I wish you a speedy recovery. I have shared your feedback with all teams involved in your care and they are delighted thankyou again for taking the time to share your experience Sharon Hospital Director
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Review titled very satisfied. high level of care
Rated 5 stars out of 5
by Catherine Brown - Posted on 11 November 2022
from entering the hospital to leaving 4 days later i found the whole team focused on me. The surgery was successful. All the staff polite and caring. The surgeon and team excellent.
Visited General Surgery on September 2022
Review titled New Hall Hospital
Replied on 22 November 2022
Thanks for taking the time to share your experience, we appreciate it. Hope you are recovering well, do not hesitate to contact us if you need anything.
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Review titled A very reassuring visit
Rated 5 stars out of 5
by Don - Posted on 25 September 2022
My husband was called to New Hall Hospital following an MRI scan for a consultation with a consultant. He was nervous about the appointment but within minutes of our arrival the consultant had put both of us at our ease. He was kind, considerate, listened carefully and explained the situation very clearly in words we could understand. He set out the choices we had, explaining the pros and cons of surgery and we left feeling very happy about his advice to wait six months for a further MRI scan. Our only complaint is that it was very difficult to find where we were meant to go for the appointment. The signage at the entrance to the hospital did not mention the spinal unit, which was the wording on our letter. As my husband is disabled I needed to be able to park the car as near to the appointment venue as possible. A very kind practitioner in the first building I explored ascertained that we needed Clock House, again not mentioned in our letter. She directed us to the disabled parking spot, but because of building works and the signage being very poor I had to ask another person for help before I found a parking place near the correct part of the building. This did not help anxiety levels, but once we were inside I could not fault the people and the experience.
Visited Don't know on September 2022
Review titled New Hall Hospital
Replied on 30 September 2022
Dear Don, Thankyou for taking the time to share your feedback. firstly i am so glad your appointment went well and you felt supported by our team. I sincerely apologise that you fund it hard to find parking and our signage was not clear. our development is almost complete and we have taken another review of signage to ensure it is clear and directional for all patients attending New Hall Thankyou so much for sharing We look forward to welcoming you back to New Hall Sharon Hospital Director