Circle MSK Bedfordshire - Ratings and reviews
Reviews
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Review titled Positive appointment
Rated 5 stars out of 5
by Anne McReynolds - Posted on 18 February 2024
Having read the mainly negative reviews i really didn't want to go to this service. However the physio i saw was excellent, clearly passionate about his job and very informative. He examined me in far more detail than 2 GPs and surgery physio did. I left that appointment feeling "at last someone knows what they are talking about " he listened to what i had to say and gave rationales for investigations. He said he will contact me when he sees the report of the imaging i had taken and make a plan going forward.
Visited February 2024
Circle MSK Bedfordshire has not yet replied.
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Review titled No Deaf Awareness
Rated 1 star out of 5
by Anonymous - Posted on 16 November 2023
Asked to phone to book an appointment. phoned, had to leave a voice mail. I was phoning on behalf of a profoundly deaf patient who cannot use the phone and cannot accept returned phone calls. no other means of contact given. Absolutely ridoculous.
Visited November 2023
Circle MSK Bedfordshire has not yet replied.
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Review titled Wrong body part
Rated 1 star out of 5
by Linda Hodge - Posted on 31 October 2023
GP referred me for the second time following right knee injury, which was not getting better. There was no improvement following first visit. My GP felt that I needed an MRI scan. I was sent an email referring to my right ‘elbow’. I emailed back and said that it was my right knee and not elbow. I received an email apologising and saying the wrong body part had been entered and had now been amended. Telephone consultation today : Firstly, was an hour early, which luckily wasn’t a problem. Secondly, again I was asked about my right elbow!! Wrong body part again, which has not inspired me with confidence. Was left feeling quite unhappy and with little confidence in service.
Visited October 2023
Circle MSK Bedfordshire has not yet replied.
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Review titled Seek Alternative options if possible…
Rated 1 star out of 5
by Matt - Posted on 14 June 2023
Referred by my GP in April 23 to Circle MSK Beds for a phone appointment in June 2023. Received call discussed problem, was offered “self help” and informed an email containing exercise details would follow. Nothing received, I emailed after 7 days, had reply but still no sign of exercises, emailed again after 11 days still nothing. I would actually struggle to say anything positive other than the admin person will reply by email if you give her couple of days to do so. In terms of treatment it’s any one’s guess !
Visited June 2023
Circle MSK Bedfordshire has not yet replied.
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Review titled Poor communications poor admin service
Rated 1 star out of 5
by Anonymous - Posted on 27 July 2023
I echo previous respondents. march 2020 was my first appt. When i actually get to see a specialist they are good but no long term resolution, just a holding pattern, but the back office staff continuously shifted visits, do not respond to emails and generally are dismissive. Really unimpressed with this service as i thought it was supposed to be the specialist care unit to resolve chronic issues.
Visited June 2023
Circle MSK Bedfordshire has not yet replied.
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Review titled No care, no communication
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
How the Circle MSK can be part of our wonderful NHS is beyond me. I have be waiting months to be seen, I turned up for an appointment today only to be told it is cancelled an hour ago !, they advised a text was send, needless to say it did not get to me. The appointment letter states we have to give a minimum of 48hrs notice to cancel and there is no phone number on the letter, its a joke. I am left in pain which effects every part of my life and this has been going on for 8 months now and getting no where, it is a disgrace.
Visited May 2023
Circle MSK Bedfordshire has not yet replied.
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Review titled Beyond Bad
Rated 1 star out of 5
by Anonymous - Posted on 09 July 2023
My GP referred me to this service over 5 months ago and I am still waiting to get some form of suitable treatment. When I queried why it has taken this long they responded with Circle MSK is a non urgent service. Despite the fact the GP stated all spinal injuries have to go through Circle. The service needs to be investigated for the lack of care they are responsible for delivering.
Visited March 2023
Circle MSK Bedfordshire has not yet replied.
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Review titled Diabolical poor
Rated 1 star out of 5
by Lisa Stirling - Posted on 03 May 2023
I have been left months without an appointment have left me basically unable to walk in chronic pain and rheumatologist is only in three times a month .
Visited February 2023
Circle MSK Bedfordshire has not yet replied.
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Review titled Disappointed
Rated 1 star out of 5
by J Bayley - Posted on 22 December 2022
My GP arranged for me to have an x-ray taken in September, which was made available to Circle. Three months on I saw a Circle consultant. That appointment (on 9 December) was futile because Circle failed to provide the consultant with the x-ray. This has resulted in my needing to have repeat x-rays and to attend a second consultant appointment at some stage in the future; thus increasing wait time not just for me but for other patients and increasing cost to the NHS due to unnecessary duplication. Only wait! It is 22 December and Circle have told me by email that they don't know when the consultant will be holding clinics for NHS patients in 2023. Their wording clearly suggests that they know the dates their private patients. This seems to be an astounding approach to NHS patient health and wellbeing. It is unfathomable that those responsible within Circle for managing NHS patient appointments have allowed such a state of affairs to develop. Circle have left me in extreme pain, not knowing what the next steps in my treatment are or when they will be. This is very worrying for me as a patient. I am having to take high dose prescription pain killers. Not only is this costly for the NHS (the most up to date prescription cost analysis from 2018 puts the cost of prescriptions dispensed in the community at £8.8 billion), it is also medically undesirable. To say I am disappointed with the service provided by Circle is an understatement.
Visited December 2022
Circle MSK Bedfordshire has not yet replied.
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Review titled Fully Professional service I highly recommend
Rated 5 stars out of 5
by Daniel Z - Posted on 28 September 2022
Very thorough approach to the patient as well as friendly and reliable service. No problems with speaking the meeting you just have to wait a bit but it's worth it
Visited September 2022
Circle MSK Bedfordshire has not yet replied.