Cumberland Centre - Ratings and reviews
Reviews
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Review titled Useless
Rated 1 star out of 5
by Anonymous - Posted on 17 March 2024
Needed drugs for a swollen jaw since it was the weekend no one was available. All I needed was a prescription and told it wasn’t their problem and was given a phone number as if that could solve anything.Like that would make drug’s magically appear. Absolutely useless! God help anyone that genuinely needs them.
Visited March 2024
Review titled Cumberland Centre
Replied on 18 March 2024
Thank you for your feedback. I am sorry to hear that you had a negative experience after attending the Cumberland UTC. Unfortunately, we are a nurse led service and some presentations such as dental pain are outside our scope of practice. You were sign posted to a service that would have assisted you on the day. I hope you are feeling better soon and thank you again for leaving your feedback. Kind regards Nigel Booth RN NMPI Matron/ENP Cumberland UTC/ ED Minors/ Tavistock & South Hams MIUs
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Review titled Great practice and lovely team
Rated 5 stars out of 5
by Anonymous - Posted on 04 January 2024
First time I’ve had to use this service due to an ankle injury. Brought lots of snacks as expected a long wait but triage, x-Ray and seeing someone was really quick and efficient. All staff were lovely and really helpful. Thank you!
Visited January 2024
Review titled Cumberland Centre
Replied on 19 February 2024
Thank you so much for your a positive feedback. The Cumberland UTC strives to give the best possible service, and hearing such feedback only confirms that we are moving in the right direction. We all hope that you are recovering well from your injury. Thank you again for your feedback. Kind regards Nigel Matron Nigel Booth CumberlandUTC/ ED Minors/ Tavistock & South Hams MIUs
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Review titled Great practice
Rated 5 stars out of 5
by Luke - Posted on 16 October 2023
Friendly and professional staff. I felt comfortable and was assessed, x rayed and treated quickly and efficiently. I am not someone who has ever really left feedback but I really thought that on this occasion I should. Thank you.
Visited October 2023
Review titled Cumberland Centre
Replied on 27 November 2023
Thank you for your lovely comment. The team at Cumberland Urgent Treatment Centre pride themselves on giving wonderful care and feedback such as yours will be greatly appreciated. I will pass on your comments to the relevant staff who treated you. Zoe Vanstone Deputy Service Line Manager
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Review titled Disgusting and rude staff
Rated 2 stars out of 5
by Anonymous - Posted on 05 September 2023
The receptionist booked me in and told me it’s was at least a 5.5 hour wait basically did I need to be there when I went into triage I was told i probably won’t get another X-ray baring in mind my swelling and bruising is 10x worse then it was before I was seen a week ago i couldn’t move my hand properly and had pins and needles but apparently that’s normal and the arm had been knocked again after my fall would not recommend this place!
Visited September 2023
Review titled Cumberland Centre
Replied on 11 September 2023
I am very sorry to hear that this was your experience. Please contact the Patient Advice & Liaison team (PALS) team directly, giving your full details, so that I may investigate this further. PALS can be contacted on 01752 439884 or by email at plh-tr.PALS@nhs.net Please quote reference PALS 73697 when making contact so we can align any future contact from you with this website comment. Kind Regards Louise Bunn Lead Specialist Nurse Practitioner & Nurse Manager, UTC Cumberland Centre
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Review titled Fantastic Service and Great Staff
Rated 5 stars out of 5
by Paul Burton - Posted on 31 May 2023
I visited yesterday at 0800 and I was extremely impressed with the whole experience. There were abot 5 people waiting outside before they opened and we were all quickly registered by the reception staff once it opened. Within 5 mins I was seen for triage and 10 min later by a nurse practitioner who also consulted another nurse. I was treated throughout very proffesionally by some extremely helpful staff, given medication and a call back appointment. I can't recommend the facility and staff highly enough. Thank you.
Visited May 2023
Review titled Cumberland Centre
Replied on 07 June 2023
Hi Paul, thank you so much for taking the time out to give some positive feedback to the staff here at the UTC. We work very hard to achieve excellent care within the department, we are so glad that you were impressed with the service in which you received. Wishing you well with your recovery and appreciate the comments which I will share with my team. Kind Regards Kayleigh Veale Lead Nurse Practitioner & Nurse Manager, UTC Cumberland Centre
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Review titled Great practice
Rated 5 stars out of 5
by Rita Palmer - Posted on 12 April 2023
An amazing security man greeted me as I waited for my husband to park the car. I was wobbly on my crutches!He said he would fetch a wheelchair for me for which I was more than grateful. In reception I was greeted by friendly face who said you rang earlier I've been expecting you. That made me feel very welcome . Following this I was seen by an HCA,who was most thorough in her assessment ,treatment and advice . She explained what to expect at fracture clinic. I was made to feel I mattered and individual,not just a number passing through.
Visited April 2023
Review titled Cumberland Centre
Replied on 03 May 2023
Thank you Mrs Palmer for such kind words. I will pass your message onto the staff that helped you when you visited the Cumberland UTC. It is so nice when the staff are praised and I am sure they will all say “we were only doing our jobs.” Thank you again and we all hope that you are making a speedy recovery. Kind regards Nigel Booth Matron for the UTC.
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Review titled Thank heaven for The Cumberland.
Rated 5 stars out of 5
by Christine Treharne - Posted on 23 April 2023
Ver positive experience at The Cumberland this morning. I arrived at 8.40a.m., with a very painful foot. I was treated courteously and didn't wait long before seeing the triage nurse who took my observations and an account of my reasons for my visiting the centre. After another short wait, I was seen and examined by another practitioner. She gave me a thorough examination and was very helpful and reassuring. I was out by 9.45a.m. This is a great resource for Plymouth and long may it continue! (Only negative comment -the lighting in the Ladies makes you look like death warmed up!!)
Visited April 2023
Review titled Cumberland Centre
Replied on 08 May 2023
Thank you Christine for you lovely comment. The team pride themselves on giving wonderful care, and feedback such as yours will be greatly appreciated. I will pass on your comments to the relevant staff who treated you. With regards to the lighting in the public toilets, unfortunately this is deemed necessary for a particular reason. Myself and the team wish you well and hope that you have a speedy recovery from your injury. Kind regards Nigel Booth Matron, Cumberland UTC
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Review titled NHS gold
Rated 5 stars out of 5
by Dino - Posted on 07 April 2023
Triage sorted me less than half hour. Two particularly able professional staff caring professional quality. NHS treatment at their best. Gold Thank you .
Visited April 2023
Review titled Cumberland Centre
Replied on 13 April 2023
Thank you, Dino, for such kind words. We at the Cumberland UTC pride ourselves on providing excellent care to all our patients who require our service. It is so nice to be recognised and your comment will be passed onto the team. Kind regards Nigel Booth Matron Cumberland UTC
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Review titled Fantastic practice.
Rated 5 stars out of 5
by Anonymous - Posted on 16 March 2023
I have serve health anxiety, and this morning I needed a ultrasound&internal scan. The two lady’s that scanned me was amazing, treated me with Fantastic dignity, reassured me, I nearly cancelled my appointment leading up to today, because of my anxiety but I am so glad I didn’t. If the management is reading this please send my thanks to the two lady’s I was the first patient to be scanned today at 8.30 on the 16/03/2023. You both was truly amazing!
Visited March 2023
Review titled Cumberland Centre
Replied on 28 March 2023
Thank you for writing in with the message that you have had a positive experience with the sonographer and imaging care assistant who have managed to put your mind at ease during your ultrasound examination. I am glad that you felt you were treated with dignity and were reassured by our team. We take pride as an ultrasound service in providing excellent care to our patients and your feedback to recognise this is very much appreciated. Thank you Many thanks, Paige Robinson Medical Imaging Support Manager
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Review titled Brilliant service
Rated 5 stars out of 5
by Brian Libby - Posted on 19 December 2022
Having had a week of discomfort from a fall on ice I felt it best I get checked for anything nasty. The service and kindness of the staff I met was exceptional, not least with their explanations. They are a credit to the NHS.
Visited December 2022
Review titled Cumberland Centre
Replied on 03 January 2023
Thank you for taking the time to leave this positive comment it is very much appreciated. This will be fed back to the team. Kind regards Nicola Nicola Forbes Bsc Hons RNC/NMP I Lead Nurse Practitioner/Unit Manager