Aston Healthcare Limited - Ratings and reviews
Reviews
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Review titled Bad practice
Rated 1 star out of 5
by Anonymous - Posted on 10 April 2024
Had chest pains 2/2/24 could not get appointment goes to hospital hospital sent me for Tests Still on going can't thank them enough then I get a text from the practice saying they made appointment for me 2/4/24 didn't know what it was about turns out it was about me going to the hospital I said that was 2 months ago there a joke 2 months later you can't get appointments no doctors is the excuse. No wonder the A/E is full
Visited April 2024
Aston Healthcare Limited has not yet replied.
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Review titled Abismal
Rated 1 star out of 5
by Margaret - Posted on 14 February 2024
Tried for 4 days to get an appointment. I've tried all the recommendations to try and clear up a water infection myself. It seems to be getting worse, hence the reason to see a GP. Every day by 8.07am the appointments for the day have all gone. So you go onto 'patches' which they switch off because you can't get through on there either. This practice is lethal. How can you have continuity of care when there is never the same GP in there twice. First opportunity I get I intend to move doctors. How this hasn't been closed down is beyond me. Never any appointments either on the day or pre bookable.
Visited February 2024
Aston Healthcare Limited has not yet replied.
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Review titled Administration very bad
Rated 2 stars out of 5
by Anonymous - Posted on 14 February 2024
There's nothing wrong with the doctors, the problem is getting to actually see them. It can be very hard to get even a call back let alone an appointment. They are always unavailable on the NHS app so you can't even send a message, which could reduce the need to constantly phone trying to get to speak to a doctor which is near impossible.
Visited January 2024
Aston Healthcare Limited has not yet replied.
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Review titled What about the non-technical elderly?
Rated 1 star out of 5
by Lisa B - Posted on 16 October 2023
What about the elderly who are not savvy with technology? The automated phone service is non-effective: good luck getting through at 0800 hrs (and you’ve got to be quick with pressing that redial button on your mobile!) - it’s no wonder non-technical elderly give up trying to see a GP, especially if they’re trying to dial in from a slow and cumbersome landline! If you have a query such as ‘why your blood forms haven’t arrived by the day of your appt’ then don’t bother ringing because you won’t get any queries answered before 1100hrs - with this in mind, hopefully this completely inane process won’t affect any appts booked between these timings! This system is definitely not taking into consideration, the older generation who are not au fait with today’s technology. Is the process geared up this way in the hope that the elderly won’t bother trying to get through for an GP appt and pass away eventually, lessening the burden? It really does appear that way. Bearing in mind it is this generation who have paid in to the system over the years and deserve to have a fighting chance of getting appts or at the very least, be able to speak to someone when they have a query, instead of following a timetable as to when they’re allowed to call! Following a system like Aston’s is forcing people to go down other avenues that may not be suitable and may clog up other services. I know our non-technical elderly are probably the minority but please can we include them in any future process changes because this is absolutely ridiculous!
Visited October 2023
Aston Healthcare Limited has not yet replied.
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Review titled No doctors and same excuses
Rated 1 star out of 5
by P McLeod - Posted on 19 June 2023
My son couldn't breathe and went to nutgrove villa his blood oxygen levels were very low they gave him medication told him to contact the doctor's urgently which he tried to told them what nutgrove villa said phone back tomorrow he has got 62 phone call attempts on his phone incompetence of this practice is unbelievable
Visited June 2023
Aston Healthcare Limited has not yet replied.
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Review titled All appointments gone by 8:10
Rated 1 star out of 5
by Claire D - Posted on 07 March 2023
Spent 15 minutes trying to get through this morning to be told at 8:10 by an automated voice that all appointments for the day have gone. I didn’t want an on the day appointment, so I held on to speak to a member of staff. When I eventually got through they said that there were no appointments for a weeks time either and to ring back tomorrow for next Wednesday’s appointments! I do not understand why it is impossible to booked advance appointments or why all appointments have gone by 8:10 on any morning. I’ve been with this surgery for over 40 years, the service since the pandemic has been truly awful. Whenever I walk passed the waiting room is empty, if I have managed to get an appointment I am never seen in time. Pretty sure I will have the same problem tomorrow morning
Visited March 2023
Aston Healthcare Limited has not yet replied.
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Review titled Appalling service
Rated 1 star out of 5
by Johnny Q - Posted on 02 March 2023
My father is terminally ill and receiving palliative care at home we rung this inept surgery requesting repeat medication When we finally got through to the receptionist we explained the situation and we’re told that there were no appointments Available were reiterated that my father was receiving palliative care and was told to get him to ring back at 8 am tomorrow My brother visited the practice and spoke with the practice manager explained the situation and she said that was the system and they could not make exemptions The level of care and service offered by the surgery is disgusting and is obviously dictated by the practice manager Hold your head in shame I prey that nobody else needlessly suffers at the hands of this inept company
Visited March 2023
Review titled Aston Healthcare Limited
Replied on 03 March 2023
Dear Mr Quinn Many thanks for leaving your review. We are sorry to hear that on this occasion your experience with Aston Healthcare has been negative. All calls made to the surgery are recorded for quality and training purposes. We have listened to the call that was made on 1st March 23 at 15.38 to the surgery and hear that a request for non-medicinal medications was made, as the surgery was full, the advice given was to call back the following morning for a telephone appointment. From the conversation recorded there was no disclosure of any deterioration, therefore the triage was prioritised accordingly. Upon receipt of a written complaint on 2nd March 23, actions were immediately taken, and investigations commenced. A telephone call was returned to the complainant and the situation discussed in great lengths, from this non medicinal medications were issued, an action alert added to our system and a further appointment arranged for a home visit review on 3rd March 23 - which has been completed. From the review, I find the comments of "could not make exemptions" to be untrue, as this situation was brought to the attention of the Practice Operations Manager’s on 2nd March. All concerns raised from the complainant have been dealt with immediate effect, with no risks posed to patient care. Joanne Buxton Practice Manager
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Review titled Borderline incompetence
Rated 1 star out of 5
by Rachel Oakes - Posted on 28 February 2023
Mu Daughter submitted her medical request forms for her new career in the army in December & 3 months on the surgery have still not completed correctly & this is now impacting on her start date in the medical corps. She has had the phone hung up, she lives in uni accommodation in wales & has had to return 3 times to chase. Once again it is wrong & not even completed!
Visited January 2023
Aston Healthcare Limited has not yet replied.
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 19 December 2022
Your Review: I have ongoing mental health issues, which require medication monitoring and being passed from pillar to post with this surgery is completely unacceptable. After 111 due to a week of 8am no appointments script, again passed around from number to number. In 2022 how is it a surgery is in such woeful state of affairs. Why has it become “best practice” ringing and running the 8am que. We’re are the GP’s ? I personally have been and sat in an empty waiting room, and still waited 30mins over my appointment time??? Would not be accepted in other business, this poor standard, and I’m a patient person, which has finally run out.
Visited December 2022
Review titled Aston Healthcare Limited
Replied on 20 December 2022
Dear Patient, We would like to sincerely apologise for your negative experience with our practice. We would like to learn more about your specific experience and make things right. We would greatly appreciate you putting your complaint in writing to aston.healthcare@nhs.net at your earliest convenience, this will enable us to address your concerns personally, as you have left your review anonymously.
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Review titled Not Happy
Rated 2 stars out of 5
by Frank Yates - Posted on 19 December 2022
Rang for appointment on 12Dec from 8am only to get “user busy “on my phone (80 times) and again on 19Dec(today)120times same message .Don’t want to have to go to A&E as they are so busy
Visited December 2022
Aston Healthcare Limited has not yet replied.