Grosvenor Medical Centre - Ratings and reviews
Reviews
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Review titled Dreadful Practice
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2023
Just a few of the issues are listed below but I would go somewhere else if you care for your health. 1. If you accidentally cancel the appointment they immediately give it out to someone else 2. The only way to get an appointment is to cal at 08:30, not doable if you work the standard 08:30 to 17:00 3. The doctors do not want to see you face to face. 4. Receptionist are lovely in person however not great on the phone 5. You have to fight to get important medical documents signed
Visited October 2023
Grosvenor Medical Centre has not yet replied.
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Review titled Useless
Rated 1 star out of 5
by Steve - Posted on 28 August 2023
Impossible to see a doctor, receptionists are actively unhelpful; essentially they don’t want to be there and they don’t want you to be there either. They are telling us we need private healthcare because they don’t offer healthcare anymore.
Visited July 2023
Review titled Grosvenor Medical Centre
Replied on 24 January 2024
Dear Steve thank you for your feedback and apologies for the long delay in my response. I am the practice manager and sorry to hear that you were unhappy with our service at that time. I wish to reassure you that we offer and promote NHS services to our patients. Incase you are not aware routine requests for a review with a GP can be requested through our website grosvenormedicalcentre.org.uk. If you wish to discuss this further please contact the practice on 01270 256340 to request a call with myself or the deputy manager regards Grosvenor Medical Centre
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Review titled Results from ultrasound
Rated 1 star out of 5
by Anonymous - Posted on 06 February 2023
I had an ultrasound appointment on the 31st January and was told I would have my results back in 3-5 days. I have just called on Monday the 6th Feb to be told that yes they have my results but cannot discuss them until the 17th Feb. I’m sorry but when you don’t know what’s wrong with you and the only thing to put your mind at rest is the results which they have, I can’t know about them until over 2 weeks later! Horrible
Visited February 2023
Review titled Grosvenor Medical Centre
Replied on 24 January 2024
Dear Patient thank you for your feedback and apologies for the long delay in my response. I am the practice manager and sorry to hear that you were unhappy with our service at that time and wish to reassure you that since this time we have changed the appointment process. Incase you are not aware routine requests for a review with a GP can be requested through our website grosvenormedicalcentre.org.uk. If you wish to discuss this further please contact the practice on 01270 256340 to request a call with myself or the deputy manager regards Grosvenor Medical Centre
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Review titled Impossible to get an appointment
Rated 1 star out of 5
by Anonymous - Posted on 28 October 2022
I've been calling for over two months to get an appointment. I've been given antibiotics without seeing anyone, which haven't cleared the problem. I have asked a pharmacist if their is anything I can buy over the counter. He advised me to see a GP frustrated!! as I'm going round in circles. I work full time so can't call at 8.30am and when I have tried it always engaged, by the time I leave work and call there are no appointments left. Nothing to book on line and I've even tried the email booking service which says someone will reply in two days, they didn't. The practice needs a complete overhaul I wouldn't recommend.
Visited October 2022
Review titled Grosvenor Medical Centre
Replied on 24 January 2024
Dear Patient thank you for your feedback and apologies for the long delay in my response. I am the practice manager and sorry to hear that you were unhappy with our service at that time and wish to reassure you that since this time we have changed the appointment process. Incase you are not aware routine requests for a review with a GP can be requested through our website grosvenormedicalcentre.org.uk. If you wish to discuss this further please contact the practice on 01270 256340 to request a call with myself or the deputy manager regards Grosvenor Medical Centre
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Review titled Locally known for poor performance
Rated 1 star out of 5
by Anonymous - Posted on 02 November 2022
Don't expect to make an appointment with a doctor face to face, it's highly unlikely. They are effectively an overwhelmed call centre. "we are experiencing an unprecedented number of calls" has been the standard reply to any complaints since well before the recent pandemic. It has becomes obvious to many who try to use Grosvenor that the system is broken but this appears to be irrelevant.
Visited September 2022
Review titled Grosvenor Medical Centre
Replied on 24 January 2024
Dear Patient thank you for your feedback and apologies for the long delay in my response. I am the practice manager and sorry to hear that you were unhappy with our service at that time and wish to reassure you that since this time we have changed the appointment process. Incase you are not aware routine requests for a review with a GP can be requested through our website grosvenormedicalcentre.org.uk. If you wish to discuss this further please contact the practice on 01270 256340 to request a call with myself or the deputy manager regards Grosvenor Medical Centre
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 18 August 2022
Best GP practice I have ever used. Had one midwife for entire pregnancy and beyond, caring doctors, have always been able to get a fast appointment when urgent. Recently it has been challenging to book non-urgent appointments but think this is due to COVID/NHS underfunding rather than the practice.
Visited August 2022
Review titled Grosvenor Medical Centre
Replied on 24 January 2024
Dear Patient thank you for your positive feedback and apologies for the long delay in my response. I am the practice manager and so pleased to that hear you were happy with our service and I will on your lovely comments to the team. Incase you are not aware routine requests for a review with a clinician can now be requested through our website grosvenormedicalcentre.org.uk. Kind regards Grosvenor Medical Centre
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Review titled Wonderful GP Practice
Rated 5 stars out of 5
by Grace - Posted on 07 July 2022
A truly wonderful surgery. Thankyou so much for your kindness, compassion and efficiency during my mental health crisis and signing up during it as a new patient. It was all fully completed within an hour, and due to being agoraphobic and not able to leave my home, you have done everything & my prescription deliveries online without any problems. I cannot recommend highly enough for the professionalism, kindness and adapting to support my current needs.
Visited June 2022
Review titled Grosvenor Medical Centre
Replied on 24 January 2024
Dear Grace thank you for your positive feedback and apologies for the long delay in my response. I am the practice manager and so pleased to that hear you were happy with our service and I will on your lovely comments to the team. Kind regards Grosvenor Medical Centre
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Review titled Awful Service
Rated 1 star out of 5
by Anonymous - Posted on 04 May 2022
The receptionists are so rude when you finally get through. Made it clear i had been phoning since 8:30 on the dot and she just kept telling me to call back at 8:30 tomorrow. Would give it 0 stars if i could.
Visited May 2022
Review titled Grosvenor Medical Centre
Replied on 24 January 2024
Dear Patient thank you for your feedback and apologies for the long delay in my response. I am the practice manager and sorry to hear that you were unhappy with our service at that time and wish to reassure you that since this time we have changed the appointment process. Incase you are not aware routine requests for a review with a GP can be requested through our website grosvenormedicalcentre.org.uk. If you wish to discuss this further please contact the practice on 01270 256340 to request a call with myself or the deputy manager regards Grosvenor Medical Centre
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Review titled Thought it was bad but now it is worse
Rated 1 star out of 5
by Ray Jones - Posted on 19 April 2022
GP sent me for a routine blood test following on got a letter to book an appointment, quire worried really. Tried for 4 days to get through starting at 8.30 as instructed tried all day on the tuesday after bank holiday 45 minutes on the phone third try. Got through and was told to phone up ay 08.30 in the morning I tried to explain my issues she just kept repeating 8.30 in the morning. I am quite concerned about what the issue is with my bloods and I cannot get an appoint to speak to a clinician. Thats not the caring NHS I have known all my life.
Visited April 2022
Review titled Grosvenor Medical Centre
Replied on 24 January 2024
Dear Mr Jones thank you for your feedback and apologies for the long delay in my response. I am the practice manager and sorry to hear that you were unhappy with our service at that time and wish to reassure you that since this time we have changed the appointment process. Incase you are not aware routine requests for a review with a GP can be requested through our website grosvenormedicalcentre.org.uk. If you wish to discuss this further please contact the practice on 01270 256340 to request a call with myself or the deputy manager regards Grosvenor Medical Centre