Grove House Practice - Ratings and reviews
Reviews
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Review titled Super quick
Rated 5 stars out of 5
by Anonymous - Posted on 11 April 2024
I did an econsult for Grove house practice at 8am with symptoms of tonsillitis, I received a telephone call at 9.45am to say the GP will see me this morning.... Can't get better than that!
Visited April 2024
Review titled Grove House Practice
Replied on 25 April 2024
Dear Patient Thank you for your taking the time to leave a review. A triage system is the best for all our patients. It looks at symptom needs getting the patient to see the right person in the right timed Kind regards Joanne Business Manager
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Review titled Great practice
Rated 5 stars out of 5
by Danielle Yates - Posted on 12 April 2024
I have been dealing with stomach problems and the dr i was dealing with has been very warm friendly and really Took the time to listen and understand, which is quite rare from past experiences with grove house, just goes to show that just listening helps a lot!
Visited April 2024
Review titled Grove House Practice
Replied on 25 April 2024
Dear Ms Yates Thank you for taking the time to leave a review and your positive comments. They are really helpful and it is good to see your experience has improved. Kind regards Joanne Business Manager
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Review titled Good practice
Rated 4 stars out of 5
by Anonymous - Posted on 12 April 2024
The Reception member today dealt with my enquiry efficiently and promptly he is so professional whilst being friendly. I felt reasurred and the issue was resolved .
Visited April 2024
Review titled Grove House Practice
Replied on 25 April 2024
Dear Patient Thank you for leaving a review of your experience. It is really appreciated and I'm glad to see you felt reassured Kind regards Joanne Business manager
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Review titled Helpful staff
Rated 5 stars out of 5
by Mrs L Keogh - Posted on 11 April 2024
I spoke to a lovely friendly girl on reception,that explained there were no appointments available for a face to face appointment to see a Doctor, so she put me through to triage and I got to see a nurse that afternoon regarding my problem.
Visited April 2024
Review titled Grove House Practice
Replied on 25 April 2024
Dear Mrs Keogh thank you for taking the time to write a review. We are a large multi clinician team who are qualified to help in different ways. If it was only GPs there would be far less appointments to give. The triage system (although it can feel frustrating it is the safeset and most effective way to work) This way we can help more people get the right care in the right time. It's sometimes hard explaining this concept as times are changing so it it really helpful for patients to let other patients know it works well. Kind regards Joanne Business Manager
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Review titled My recent consultations
Rated 4 stars out of 5
by Aidan Poole - Posted on 26 April 2024
I’m not a constant visitor to the practice . The few occasions I’ve been, I have seen different doctors each time . I miss my family doctor relationship . Having met and conversed with the same lady over the past few weeks . I really do feel satisfied with everything she has done and continue s to do for me . Feels like a family doctor experience I was had . . This busy world often means that people tend not to have time for others . I get that . But this lady gives me the impression that she really does care . She also said that good service is something you should expect . That may be true but I’m still very grateful for your very valuable time I hope you have a long career at this vocation you have chosen . Some people are just made for there careers
Visited April 2024
Grove House Practice has not yet replied.
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Review titled Awful customer service
Rated 2 stars out of 5
by Phil king - Posted on 14 March 2024
My wife called to ask why my monthly medication order had been cancelled, she spoke to a male member of staff who was rude and just said can’t discuss it with you… she just wanted to order my monthly heart and diabetes medication but didn’t want to know any medical or personal information so wasn’t breaking any gdpr rules, I suggest this staff member attends some customer service training and gets som manners!
Visited March 2024
Review titled Grove House Practice
Replied on 25 April 2024
Dear Mr King May I apologise for the service you have received. If you haven’t done so already please can I ask that you raise a complaint through our patient.comments@gp-N81066.nhs.uk mail box providing detail of the call and a member of the management team will respond. This is not the stand we aim to deliver and I hope that the gentleman you spoke to can be identified so we can help him with training – all calls are recorded for training purpose so if you can provide date and number called form we can use this in training. Kind regards Joanne Business Manager
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Review titled Very helpful
Rated 4 stars out of 5
by Jane - Posted on 07 March 2024
The receptionist was extremly helpful friendly and professional from booking my twp daughters appointments today and also with help after the appointment with follow-up questions regarding my daughters prescription.
Visited March 2024
Review titled Grove House Practice
Replied on 25 April 2024
Dear Jane Thank you for your review and kind words. I am glad we were able to help Kind regards Joanne Business Manager
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Review titled Excellent service
Rated 5 stars out of 5
by K hughes - Posted on 19 March 2024
Nice staff who care when they are run off there feet.But not there fault just the amount of people they have to look after
Visited March 2024
Review titled Grove House Practice
Replied on 25 April 2024
Dear K Hughes Thank you greatly for your review and you are right, primary care has need seen such high demand (that is a national picture) but we endeavour to do our best. Kind Regards Joanne
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 05 March 2024
My recent experience at reception was excellent. My enquiries were dealt with promptly and efficiently.
Visited March 2024
Review titled Grove House Practice
Replied on 25 April 2024
Dear Patient Thank you for taking time to give a review of your experience . This is much appreciated Kind regards Joanne Business Manager
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Review titled Badly run practice with rude incompetent staff
Rated 1 star out of 5
by Anonymous - Posted on 06 October 2023
Badly run Health practice which is lacking in any patient centred care, reception staff need training on how to deal with people they are rude and unhelpful, it's a great example of how badly the NHS is being managed and why the NHS is failing. Avoid.
Visited October 2023
Review titled Grove House Practice
Replied on 02 November 2023
Dear Anonymous patient I'm sorry we have not been able to serve you well and you have had a bad experience. All our receptionist (now know as Care Navigators) are trained to handle all types of queries. They try to help 100s of patients everyday and often experience difficult conversations but they will always try to help. I have over the last couple of months received many compliments about the reception team so this was a surprise to read. I would be happy to investigate this further with you if you wish to email the details of your complaint. Details can be found on our website www.grovehouse.co.uk