Guardian Street Med/Ctr - Ratings and reviews
Reviews
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Review titled Always helpful.
Rated 5 stars out of 5
by Anonymous - Posted on 24 February 2024
Earlier this month I had need to contact the Surgery. The reception staff were extremely helpful, and the GP explained fully and what This was and also listened to my concerns. I felt satisfied that the GP had understood and felt confident that what was advised would help. Thank you.
Visited February 2024
Guardian Street Med/Ctr has not yet replied.
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Review titled Simply the Best
Rated 5 stars out of 5
by Barry Frost - Posted on 24 January 2024
This surgery is absolutely fantastic. Every single member of staff is wonderful, caring and extremely attentive. They all go the extra mile every time to help out, and always do that without any fuss or drama. I always feel that they really care about their patients and thank you never seems enough for the way I personally have been treated. This is the NHS at its very best, and an example of what can be achieved with a great team of people who are always pulling in the same direction.
Visited January 2024
Guardian Street Med/Ctr has not yet replied.
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Review titled As always an excellent medical experience.
Rated 5 stars out of 5
by David Lewis Littlewood - Posted on 27 October 2023
Had a most encouraging phone appointment with GP re pain in hip. Medication was forwarded to my nominated pharmacy and available quickly to use. She also sent hip exercises which are proving beneficial. Her manner and encouragement are much appreciated. This practice never fails to help. This is the fourth time I've had reason to visit the practice for minor issues. Three face face and on by phone. The practice is NHS at its best in my experience.
Visited October 2023
Review titled Guardian Street Med/Ctr
Replied on 30 October 2023
Dear David, Many thanks for your feedback. I will pass on your comments to the team who will be delighted with your feedback. Nicola Scott Business Manager
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Review titled fantastic practice
Rated 5 stars out of 5
by Samantha Brien - Posted on 21 December 2023
I can’t thanks the nurses and doctors in this practice enough, they go above and beyond, I had so many appointments regularly and I was struggling to remember to book all the appointments because the calanders sometimes weren’t open a month in advance, my nurse was so helpful setting tasks for herself to book my appointment when it was due to make sure I could get my treatment on the day it was due. I can’t thank her enough it relieved so much stress because if I couldn’t get an appointment delaying the treatment I needed every 28days it had a massive impact. I also needed specialist bloods on a specific day two weeks before my infusions they always went out of their way to make sure I could have them, I know a lot of people get frustrated when ringing for an appointment and can’t get one but I have always found the practice to be fair and honest the staff answering the phones were never rude and always tried their best to help!
Visited October 2023
Guardian Street Med/Ctr has not yet replied.
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Review titled Amazing Practice (Catchment area System lets them down)
Rated 3 stars out of 5
by J Smith - Posted on 28 January 2024
Having been at the practice for 10 years I believe this one of the best in Warrington. Lovely helpful staff appointments same day when needed. Well established GPs and nurses at the practice. I thought I'd found my GP for life. A service we need to be able to trust with the regular GP visits my family have and for ease of access. The problem occurred only when we moved house last year and discovered we were 0.3 miles outside their catchment. The practice would not let us stay despite our regular visits and the need to keep continuity of care and the length of time we've been with them. We know all the staff and they are lovely. I was devastated and I still am and I feel let down. It's wrong that GPs can forcibly remove (deduct) patents who still live in warrington and pay their taxes for the GPs in the town as a whole. I'm now at a GP further away which completely undermines the catchment system and what is supposed to be for. To help patents access a GP local to them! I now sit in traffic right outside Guardian street to get to my new GP which is far from helpful. In my view I should still be at the GP I chose for my family.
Visited September 2023
Guardian Street Med/Ctr has not yet replied.
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Review titled Excellent service and care
Rated 5 stars out of 5
by Kathryn Mannion - Posted on 04 September 2023
This practice offers excellent service and care. The administrative team go out of their way to help and support their customers on a daily basis. I needed some help with changing a password on my online account. Help was offered and the issue was sorted speedily. This is only one example of the care and support given. Doctors and staff are wondeful at this practice. Thank you.
Visited September 2023
Review titled Guardian Street Med/Ctr
Replied on 05 September 2023
Dear Ms Mannion, Thank you for taking the time to feedback your experience at Guardian Medical Centre. I will pass on your lovely comments to the team. Nicola Scott Business Manager
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Review titled What does it take to get an appointment
by Anonymous - Posted on 15 February 2023
Been trying to get an e-consult to discuss new meds with doctor. But a new trick in their practice. E-consult has not been available for past 3 days seems once it's overwhelmed it's closed down. Tried to make telephone appointment told none available until 28 February. The whole thing is a joke. Been with this practice a number of years but extremely dissapointed in the service provided!
Visited February 2023
Guardian Street Med/Ctr has not yet replied.
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Review titled Menopause Review
by Anonymous - Posted on 02 February 2023
Overall a great practice, but was left feeling somewhat underwhelmed by a menopause review. Having asked a specific question about symptoms and whether this could be reviewed in a different way, I was met with a brick wall:- the healthcare professional was advising me my request wasn't possible because it goes against the NICE guidelines and the treatment I wanted to discuss "doesn't really work" I was signposted to the private sector, which I have arranged, at a cost to myself. Left the appointment somewhat downhearted - the request I made was within the NICE guidance but the impression I got was the healthcare professional had been instructed not to pursue requests similar to mine.
Visited January 2023
Guardian Street Med/Ctr has not yet replied.
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Review titled Brilliant Practice Nurse
Rated 5 stars out of 5
by Ann Aspinall - Posted on 19 August 2022
I attended the practice today for a routine cervical smear test. The nurse that I was due to see was running 2 clinics due to the absence of a colleague and rather than cancelling appointments she had taken on an additional workload. Despite this and the obvious pressure that the additional workload caused she carried out my appointment in the most professional and thorough manner. She is a shining example of her profession and an asset to the practice.
Visited August 2022
Guardian Street Med/Ctr has not yet replied.
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Review titled Great patient service
Rated 5 stars out of 5
by Ian Causer - Posted on 27 July 2022
Your Review: I recently completed an online referral re a chest infection which was dealt with by the GP. His response was both quick and also sympathetic. He issued a prescription which was appreciated and a credit to the practice. Thank you
Visited July 2022
Guardian Street Med/Ctr has not yet replied.