New Invention Health Centre - Ratings and reviews
Reviews
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Review titled Excellent care
Rated 1 star out of 5
by Pauline - Posted on 21 February 2024
As a family we cannot thank the team at New Invention HC enough. A family member is very poorly and I have had to contact the surgery numerous times, not once did I have anyone at the end of the phone not ready to listen, help, give advice, and show committment and empathy to our situation. The GPs go the extra mile to ensure the heath needs are assessed and met. At such a difficult time in our lives we are very grateful to be under the care of this practice.
Visited February 2024
Review titled New Invention Health Centre
Replied on 27 February 2024
Dear Pauline Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Patient Experience Team
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Review titled Awful service
Rated 1 star out of 5
by Laura Simpson - Posted on 14 February 2024
I have had pain in my left breast for almost a week - the doctor won’t see me or refer me for a scan because ‘there is no lump present’. The pain apparently doesn’t matter! Typical treatment of a woman’s pain! Unbelievable! I’ve been told to either call 111 or go to an urgent care centre, and waste their time instead of seeing my own GP!
Visited February 2024
Review titled New Invention Health Centre
Replied on 27 February 2024
Dear Laura Thank you for taking the time to leave a review, and I am very sorry to see that you have had a negative experience with the Practice. If you would like me to look into this further, please contact me via our online website form. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Great practice
Rated 5 stars out of 5
by Kerrie - Posted on 16 January 2024
I’ve been with this practice since I was born, Always so friendly and the girls always put you at ease, especially when it’s a procedure your worried about, Appointments are hard to get but it’s the same everywhere as on a whole we all know services are stretched so it’s a struggle but I’m also happy to get the link for an online consultation.
Visited January 2024
Review titled New Invention Health Centre
Replied on 30 January 2024
Dear Kerrie Thank you so much for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards, Patient Experience Team
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Review titled Brilliant
Rated 5 stars out of 5
by Richard Caddick - Posted on 08 September 2023
Went for my copd check and she was very professional and still had a laugh, explained everything and gave some very useful advice for me Would not go anywhere else but to this practice, simple because they do actually care.
Visited September 2023
Review titled New Invention Health Centre
Replied on 07 November 2023
Dear Richard Thank you so much for your positive comments. It is a pleasure to receive your feedback and I will ensure it is shared with the team. Kind regards Patient Experience Team
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Review titled Brilliant practice
Rated 5 stars out of 5
by Anonymous - Posted on 27 September 2023
Fill in on line form,and a doctor has always called me back on the same day,the 2 docs I always prefer to see i carnt fault them,the receptionist n nurses are always helpful and very friendly.
Visited September 2023
Review titled New Invention Health Centre
Replied on 07 November 2023
We are very happy to see that you received great care from the Surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Terribly trained receptionist
Rated 1 star out of 5
by Alice Barrett - Posted on 24 July 2023
I am extremely upset with the patient care and service that I have received this morning with the receptionist I spoke with - I will be obtaining her name and updating my review once I have it. I had bloods done in last week and, after chasing the results, was booked in for a call to discuss them next week. I have an extreme amount of anxiety in relation to the reason why I needed my bloods checking and I explained to the receptionist that I was very stressed and requested a copy of my results whilst I waited for my appointment. She simply stated that she can’t discuss the results with me - I stated I appreciated this however i was not asking to discuss I was asking for a copy of my data. The receptionist had a terrible attitude and rude tone. I am a solicitor and work with professionals on a daily basis and I know how to talk to people and have an expectation on how to be spoken back to. I asked her to be mindful of her tone and to not speak over me, to which she hung up. The phone lines then closed. I have had to leave work today because of my anxiety and have a history of needing anti-anxiety medication, which I thankfully have not needed since 2021. The receptionist has absolutely no idea on how to deal with patient’s and is not fit for her position in the NHS without at least some training. I will be escalating the matter.
Visited July 2023
Review titled New Invention Health Centre
Replied on 28 July 2023
Dear Patient I am very sorry to hear about your experience and would like to investigate your concerns. Please could you contact the practice via the feedback form on the link below? https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Great practice
Rated 5 stars out of 5
by Gillian Mary Harban - Posted on 13 June 2023
Can't fault anyone who works at new invention health centre iv been with these Dr's 41 years and I have never had a problem with them
Visited June 2023
Review titled New Invention Health Centre
Replied on 29 June 2023
Dear Gillian Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Excellent care
Rated 5 stars out of 5
by P. Pearson - Posted on 31 May 2023
We have needed more support recently due to my husband health diagnosis. This has been an extremely difficult time and having the support of the team from New Invention Health Centre has made such a difference to our lives. The reception team are there, they listen and help us to find the best route to meet our care needs. Not sure things would remain so stable without the dedicated care of the Dr's and nurses. As my husbands health needs are mainly being met in the community, this responsibility falls on GP services at every stage. We are so pleased and fortunate to be under your care, thank you all so much.
Visited May 2023
Review titled New Invention Health Centre
Replied on 02 June 2023
Dear P.Pearson Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Good old fashioned appointments
Rated 1 star out of 5
by Dawn Dodd - Posted on 29 April 2023
Why can't we have a good old fashioned system where we get to see a doctor? I am fed up of no one answering the phone online texts etc before I can even get to see a GP. I just want an appointment thats all. I feel so sorry for people who are not used to the jnternet as I am getting older I feel scared that we can't access these services. It feels like we as patients are not cared about.
Visited April 2023
Review titled New Invention Health Centre
Replied on 12 May 2023
Dear Dawn I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Excellent service
Rated 5 stars out of 5
by RobHughes - Posted on 28 April 2023
Excellent service , since the the practice was taken over it is now much easier to get through on the phone and also the system of having a link to give your information to the doctor for him to get back to you is not as good obviously as seeing the doctor face to face but is a very close second if you need a response to your problem quickly. This morning I phoned and got through to the receptionist twice in 5 minutes , in the past this would have been unheard of. Well done and thank you for dealing with my issue promptly and efficiently. Regards Rob Hughes
Visited April 2023
Review titled New Invention Health Centre
Replied on 12 May 2023
Dear Rob Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team