Swanpool Medical Centre - Ratings and reviews
Reviews
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Review titled Can not get appointments
Rated 1 star out of 5
by Anonymous - Posted on 17 April 2024
Tried to get an appointment today and was only offered a pharmacist appointment . This was concerning an ongoing hip problem that was checked by this practice eight months but nothing was done after ex ray from a previous appointment pain still ongoing for over two years . Why did I not get referred after ex ray and why can you not get appointments with this practice .
Visited April 2024
Review titled Swanpool Medical Centre
Replied on 17 April 2024
Dear Patient Thank you for your comment. Could you kindly contact the surgery to provide your details to enable what you state to be looked into further. Many Thanks
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Review titled Ok practise if no emergency
Rated 3 stars out of 5
by Anonymous - Posted on 02 August 2023
Once you manage to make an appointment (which could be challenging) tge drs are actually very good, they do listen with compassion and act fast.
Visited August 2023
Swanpool Medical Centre has not yet replied.
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Review titled Great staff
Rated 1 star out of 5
by Anonymous - Posted on 18 August 2023
The receptionists and Doctors do a fantastic job but the appointments system is not fit for purpose. You compete in the 8am mad dash, appointments are gone very quickly. Is the problem lack of doctors or pre bookable appointments taking all the available appointments, weeks in advance? There are no online bookable appointments available. What are you supposed to do if you feel unwell?
Visited August 2023
Swanpool Medical Centre has not yet replied.
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Review titled Go above and beyond
Rated 5 stars out of 5
by Anonymous - Posted on 15 July 2023
From the Doctor that I had a telephone consultation with regarding my daughter, to the staff on reception, a great big thank you to you all for always being so friendly, approachable, knowledgeable and professional. I appreciate and thank you all again for always "going above and beyond to help
Visited July 2023
Swanpool Medical Centre has not yet replied.
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Review titled No care/thought for patients
Rated 1 star out of 5
by Jill Ball - Posted on 20 July 2023
I sent an email asking for a repeat prescription to be sent to my preferred pharmacy. One item was sent electronically. The other 12 items the Prescription was Printed instead of being sent electronically so when I went to the chemist I had one item. Response was..."you now need to collect the paper prescription and take it to the chemist yourself". After doing this, I found they have missed one item off. Something that should be so simple - repeat prescriptions- is now apparently a major chore
Visited July 2023
Swanpool Medical Centre has not yet replied.
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Review titled Terrible practice
Rated 1 star out of 5
by Anonymous - Posted on 13 July 2023
This practice is not doing very well…I am constantly running out of Insulin…the Pharmacy that operates out of this practice is a wage of time. Also I have asked the receptionist to change to another one..she did it on screen for me..but when I telephoned to ask the new pharmacy they had not received any prescription. When I rang the receptionist again she told me it hadn’t been changed…what are they doing… I am not the only one who is complaining about prescriptions.
Visited July 2023
Review titled Swanpool Medical Centre
Replied on 06 August 2023
Dear Patient I am sorry to hear the problems you have been experiencing with your pharmacy although, I do not manage the pharmacy and therefore am unable to deal with your pharmacy related issues. It would be that Swanpool Pharmacy have an nhswebsite review page of their own should you wish to refer to. Kindest Regards
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Review titled Some staff are amazing
Rated 3 stars out of 5
by Lucy - Posted on 24 May 2023
Some staff are amazing friendly and very good with myself and my family. There are other staff for example the pharmacy side that are rude. Don't have enough time for you and have disgusting attitude towards patients. The girls that are now on reception are lovely. They are very helpful and are nice and polite which is massive improvement. I don't hate the surgery but sometimes trying to get an appointment or prescriptions is horrendous. Especially prescriptions they left me without my medication for a whole week which I then became unwell and having 3 young children didn't help me at all. The pharmacist was a nasty man who thought he was better than me and spoke to me asif I didn't exist. I trying calling the pharmacy to see if my prescription was done. No one picked up all day. When I went the same day I asked why the phone wasn't being picked up as it was also ringing when I got there. He told me my prescription would be ready in 5 mins. I said well if the call was picked up I would have known and knew I was going to be. Late to pick my son up. He then looked at me with the prescription in his hand and slammed it down on the side picked the phone up and said to me see I can pick the phone up. Left me waiting for 20 mins for my prescription which then I was even later picking my son up as he said it would only take 5 minutes max But the surgry itself I think since employing more or new staff has improved a little bit especially reception
Visited May 2023
Review titled Swanpool Medical Centre
Replied on 24 May 2023
Dear Patient We thank you so much for your comments in respect of our reception staff. This will be relayed in our staff meeting and really does help to boost morale so thank you so much for taking the time to comment. With regards to the Pharmacy, unfortunately I cannot help or comment as I do not manage the Pharmacy they are separate. Kind Regards Practice Manager
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Review titled Attentive staff
Rated 5 stars out of 5
by Pam Causer - Posted on 21 May 2023
My GP keeps me informed of any concerns about my health and offers help and advice, i.e.blood test results showing cholesterol needs reducing
Visited May 2023
Review titled Swanpool Medical Centre
Replied on 24 May 2023
Dear Patient Thank you so much for your kind comments. I do express to patients who compliment the Surgery and our staff how much it helps our team moral. Thank you for the time you have taken to post this comment, it is much appreciated. Practice Manager
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Review titled Professional Receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 05 April 2023
Waited for pharmacy to answer my call and I gave up after a frustrating 30 minutes. I called the surgery Wednesday afternoon (05/04/23) to see if they were able to help resolve my issue. My mother received her medication within three hours later. I would like to thank this receptionist for all her professional help at a time when needed.
Visited April 2023
Review titled Swanpool Medical Centre
Replied on 26 June 2023
Dear Patient Thank you for your comments. It is pleasing to hear that you found our receptionist helpful and professional and this has been passed on during our team meeting. Kind Regards
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Review titled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 24 April 2023
Tried getting an appointment, phoned 4 mornings at 8 am. Was number 20, first day, number 11, second day, number 14 , third day and number 10 on the fourth day. When I got through all appointments have gone!!! You can see the pharmacist or phone 111 and they can get you an appointment. Well No I don’t want to do that I want to see a GP in the practice. I feel unwell and would like an appointment. How many appointments are available each day because when you phone it doesn’t feel like there are many.perhaps more doctors in the surgery might help!
Visited April 2023
Swanpool Medical Centre has not yet replied.