Weeping Cross Health Centre - Ratings and reviews
Reviews
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Review titled Diabetic service
Rated 5 stars out of 5
by Vivienne Tolley - Posted on 12 April 2024
I have been on several occasions to use the diabetic service. I have never had a problem getting an appointment and on each visit I have been seen promptly and been given excellent advice. I cannot recommend this service enough.
Visited April 2024
Review titled Weeping Cross Health Centre
Replied on 15 April 2024
Dear Mrs Tolley, Thank you for taking the time to leave your review. I know the team will be really pleased to know that you are getting all the help and support you need and I will certainly forward your comments to them. Best Regards Gareth Edwards Practice Manager
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Review titled Awful
Rated 1 star out of 5
by Mark - Posted on 25 April 2024
Call after call to make an appointment and no one answers the phone . Even the queuing system on the phone is rubbish . This has been the way for years and has not improved . We are in the 21st century surely there is a better way to get an appointment than spending hours on the phone waiting for it to be intentionally ignored or never being picked up, even after reaching 1 in the queue . Shockingly bad .. and has been for years ..
Visited April 2024
Review titled Weeping Cross Health Centre
Replied on 25 April 2024
Dear Mark, Thank you for leaving your feedback. At the Practice we do try and provide a high standard of Care and Treatment and I am sorry that this has not been your experience. We do record all incoming calls to all sites and I have checked our average call wait times for today. They do not seem to correspond with your experience but I would be happy to investigate further if you would like to provide more detail. This can be done by either the phone, through our website and you can also send a message via the NHS App if you have it. Best Regards Gareth Edwards Practice Manager
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Review titled Helpful Practice Staff
Rated 5 stars out of 5
by Anonymous - Posted on 19 August 2023
I recently left for a week's holiday in the Lake District only to realise that I had forgotten my eye drops for Glaucoma. In desperation I phoned the Weeping Cross Health Centre and asked whether a prescription could be sent to a Pharmacy in Windermere. The very helpful Receptionist promised to alert a GP to the problem that very day. It turned out that I was able to collect the eye drops the following morning. The incident served to remind me how helpful your staff are despite their considerable workload. The Practice is very fortunate to have staff of this calibre – and I consider myself very fortunate to be served by the Practice.
Visited August 2023
Review titled Weeping Cross Health Centre
Replied on 21 August 2023
Dear Sir, Thank you for taking the time to leave your feedback. I was pleased to learn the team was able to help you. I have been able to pass on your thanks directly to the member of staff who helped you. She was delighted that she could help and asked that I pass on her thanks to you for sending in the email. I do hope you since have gone on to have a good holiday in the Lake District. Best Regards Gareth Edwards Practice Manager
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Review titled Caring and pleasant
Rated 4 stars out of 5
by Anonymous - Posted on 04 April 2023
Although the GP I saw was running 30 minutes late, he gave me more time than is allocated and shows a great interest in getting to the cause of my condition.
Visited April 2023
Review titled Weeping Cross Health Centre
Replied on 11 April 2023
Dear Sir/Madam, Thank you for taking the time to leave your feedback. Surgeries can overrun if GP's need to spend more time patients and I was glad to learn that you were given the time and support you needed. Best Regards Gareth Edwards Practice Manager
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Review titled Brilliant practice
Rated 5 stars out of 5
by Christine Holford - Posted on 19 April 2023
Always found Weeping Cross Health Centre staff and Drs to be very helpful and always do their best to sort you out
Visited April 2023
Review titled Weeping Cross Health Centre
Replied on 20 April 2023
Dear Christine, Thank you for taking the time to leave your review. Your feedback will be really appreciated by the team at Weeping Cross who will all be pleased to know they have given you the care and support you need. Best Regards Gareth Edwards Practice Manager
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Review titled Awful .. avoid if you are a new patient ..
Rated 1 star out of 5
by Anonymous - Posted on 12 April 2023
If this was a private business it would need closing . Getting an appointment is more difficult than getting a ticket for the front row of the Coronation . A call on the 5th of April ... after finally getting the call answered after repeated attempts ' We have no appointments available for the whole of April'.. what about May ..'we are not taking appointments for May please call back at the end of the Month ' . I know parts of the NHS are under stress but this is beyond belief .. With prescriptions to get from a private doctor prescribed through the GP and being asked by text to book an appointment .. what hope is there for this practice if you have to wait over a month for an appointment with no doubt when you do ,to be told it'll be another month .. The place wants striking off .. or new management ...
Visited April 2023
Review titled Weeping Cross Health Centre
Replied on 13 April 2023
Dear Sir/Madam, Thank you for leaving your review. We do endeavor to provide the highest standards of care and treatment and I am sorry that this has not been your experience. I can confirm we do have appointments available for May and you should be able to book one. We also have appointments every day for patients who require same-day treatment. If you can contact the Practice with details about your prescription from a private doctor I would be happy to investigate your concerns further and respond fully. Yours faithfully Gareth Edwards Practice Manager
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Review titled Appointment
Rated 4 stars out of 5
by Kenneth Argent - Posted on 22 April 2023
20 minutes late starting, and the doctor failed to send my prescription to the chemist so I am still waiting to get my tablets
Visited April 2023
Review titled Weeping Cross Health Centre
Replied on 24 April 2023
Dear Mr Argent, Thank you for taking the time to leave your review. We do endeavour to provide the best care and treatment we can and I am sorry that was not your experience. I can see that your appointment time was 20 minutes behind schedule. Unfortunately the patient before you had some complex needs that needed additional time. The Clinical Team will always provide the necessary care and support required but it can lead to delays which we know can very frustrating and we are sorry for any inconvenience this may have caused you. I can see that your prescription was issued on the same day as your appointment. It did however require additional authorisation due to the number of repeats prescriptions being issued. This did lead to a delay and I am sorry for this. The prescription was sent the following day and I hope that you have now been able to collect it. If there is any further help or support we can provide please do not hesitate to contact the team. Best Regards Gareth Edwards Practice Manager
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Review titled Highly efficient surgery throughout
Rated 5 stars out of 5
by Anonymous - Posted on 22 March 2023
Emailed for continuing sick/fit note within the hour was collecting it. Very positive practice & extremely professional staff.
Visited March 2023
Review titled Weeping Cross Health Centre
Replied on 23 March 2023
Dear Sir/Madam, Thank you for taking the time to leave this review. The team will be pleased to know they have helped and I will ensure your comments are passed on to them. Best Regards Gareth Edwards Practice Manager
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 09 February 2023
I worried about my blood test and the nurse was lovely and patient. I would recommend for future. Great service and practise.
Visited February 2023
Review titled Weeping Cross Health Centre
Replied on 14 February 2023
Dear Sir/Madam, Thank you for taking the time to review the Surgery. I am glad the Nurse you saw was able to help and I will certainly share your comments with her. Best Regards Gareth Edwards
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Review titled Very helpful receptionist
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2023
I called to follow up on a hospital referral, the receptionist was really helpful, she followed up on the appt., and having sorted it she called back to let me know what was happening, she was very kind and the prompt response was so reasurring.
Visited February 2023
Review titled Weeping Cross Health Centre
Replied on 20 February 2023
Dear Sir/Madam, Thank you for taking the time to leave your review. I am glad the Reception team were able to help and I will share your comments with them. Best Regards Gareth Edwards Practice Manager