Bewdley Medical Centre - Ratings and reviews
Reviews
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Review titled Shocking
Rated 1 star out of 5
by Hannah - Posted on 01 May 2024
My mother called up this practise on Monday 29th April to say she did not feel well and was struggling to breath, and all the nurse who called her back could say was take paracetamol and some vitamins, after pushing again my mum finally got through to a doctor the next day but this time was complaining her lung was in a horrible pain and she couldn’t walk, after finally getting seen she was rushed to Worcester hospital. After hours of waiting around we found out she had pneumonia! The fact that she was recommended paracetamol and vitamins is honestly ridiculous, she is nearly 70 years old and this is what they tell their patients, disgusting! This isn’t the only issue we have had with this practise in the last couple of years, but this is the worst so far.
Visited April 2024
Review titled Bewdley Medical Centre
Replied on 02 May 2024
Dear Hannah, I am sorry to see that you have had a negative experience with the medical centre. Reading your review this is something we would like to investigate further, if you can please contact the surgery directly with some more information we can look into this further. You can contact us on - Tel - 01299 402157 Email - hwicb.bewdleymedicalcentre@nhs.net
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Review titled Wonderful Experience
Rated 5 stars out of 5
by Anthony R - Posted on 19 March 2024
I attended for ear microsuction procedure today and as much as these things can be this was a wonderful experience. The operator was welcoming, cheerful and reassuring. The procedure was professionally performed with an explanation as needed throughout. no pain and only very mild discomfort was experienced. I have nothing but praise for the operator and could not have been more pleased with the positive outcome.
Visited March 2024
Bewdley Medical Centre has not yet replied.
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Review titled Excellent nurse
Rated 5 stars out of 5
by Jessica - Posted on 08 March 2024
Saw Blood nurse Mrs s.g and she was extremely helpful and kind, having a fear of needles she definitely had her work cut out but she was patient and quick to get the blood test done and kept talking to me while she did it to take my mind off the actual blood test, can’t thank her enough for her patience and time, would definitely recommend to someone whose not kean on needles/blood tests
Visited March 2024
Bewdley Medical Centre has not yet replied.
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Review titled Great Blood service
Rated 5 stars out of 5
by Andrea - Posted on 08 March 2024
Only ever book in with one particular phlebotomist,im always greets with a friendly smile.she's the only one who can get blood out of my arm(many have tried and failed).used to avoid blood tests at all costs after so many bad experiences but thanks to her patience and care im no longer worried as its so quick and painless.
Visited March 2024
Bewdley Medical Centre has not yet replied.
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Review titled Going down hill fast
Rated 2 stars out of 5
by Anonymous - Posted on 24 March 2024
A practice I previously held in high esteem. Recent experiences have rapidly changed that opinion. Most recently needing to book an urgent appointment for pain relief I was unable to contact the surgery via the phone. I was directed to an online portal that repeatedly told me it was unavailable due to excess demand and that I should call the surgery ! When eventually the surgery did answer, they told me try the online portal the next day at 7am. Unbelievable. My second experience. I used the surgery app to book a blood test, no questions about why I wanted a blood test, no reference to needing to be referred by a GP for the blood test. However, when I arrived for my appointment, having booked time off work, I was then told very bluntly by the HCA that I couldn't just turn up for a blood test without a GP referral. I pointed out that at no time did the app present such information, to which she said "well that's the way it works and there's nothing I can do". Patient care appears now to have no significance with this practice. No doubt they will say "we are only following government guidance". Well, one look at the current government will tell you everything about failure.
Visited March 2024
Bewdley Medical Centre has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 14 March 2024
twice I have needed to contact the surgery for different conditions and each time the excellent online system resulted in an appointment on the same day
Visited March 2024
Bewdley Medical Centre has not yet replied.
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Review titled Good
Rated 5 stars out of 5
by Mrs Tersia Pope - Posted on 05 March 2024
Today I received a phone call from the CKD nurse regarding my ongoing issues with abdominal pains. She explained to me that there is a possibility of having CKD and then went into an in depth explanation. She mentioned I will also be receiving a letter explaining this further. She was extremely helpful and patient with all my questions and after speaking with her she managed to set my mind at rest. In the end I can't thank her enough for contacting me.
Visited March 2024
Bewdley Medical Centre has not yet replied.
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Review titled Good
Rated 5 stars out of 5
by Anonymous - Posted on 17 March 2024
Ears was sore but the lady did get some wax out, had to wait 3 weeks, she noticed I eczema on my neck and hair and recommended centrben, only had a 50ml tube and it's running out, thank you
Visited February 2024
Bewdley Medical Centre has not yet replied.
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Review titled Great medical practice
Rated 5 stars out of 5
by Joan Martin - Posted on 08 March 2024
I have blood tests every month with the nurse and she is very professional and comforting making the experience less traumatic.
Visited February 2024
Bewdley Medical Centre has not yet replied.
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Review titled Amazing doctors
Rated 5 stars out of 5
by Anonymous - Posted on 11 January 2024
Having moved to the area recently I have been blown away by the care and compassion Ive experienced from every member of staff, from reception through to the doctors. I can’t praise the staff enough. Thankyou
Visited January 2024
Bewdley Medical Centre has not yet replied.