St. George's Surgery - Ratings and reviews
Reviews
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Review titled Difficult getting an appointment.
Rated 3 stars out of 5
by pat - Posted on 28 March 2024
Phoned up a few times today was in some sort of queue and not at the front, and I got cut off after waiting. So I don't really see the point. You can't seem to book it online because they don't give any appointment dates. I'm not criticising the doctors. I'm just criticising the appointment system.
Visited March 2024
St. George's Surgery has not yet replied.
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Review titled Impressed with response
Rated 5 stars out of 5
by Jonathan Smith - Posted on 26 March 2024
Spoke to the Dr yesterday and got a text today confirming he had done exactly as discussed and updating me with the outcome this morning. So far our experience of this surgery as a family has been excellent.
Visited March 2024
Review titled St. George's Surgery
Replied on 28 March 2024
Dear Jonathan, Thank you for taking the time to post this positive review. Kind regards Marion Costello Practice Manager St Georges Surgery.
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Review titled Taking on more patients ?
Rated 3 stars out of 5
by sandy saunders - Posted on 14 August 2023
Why, when current patients cannot get an appointment. Information about taking on patients from NHS app.
Visited August 2023
St. George's Surgery has not yet replied.
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Review titled Excellent Practice
Rated 5 stars out of 5
by Anonymous - Posted on 03 July 2023
Managed to see a doctor at short notice and i must say that the receptionist was very helpful and the doctor was very polite, professional, and very informative, not rushed at at any time during my consultation, thank you so much.
Visited July 2023
Review titled St. George's Surgery
Replied on 05 July 2023
Dear patient, Thank you for taking the time to post this positive feedback it is very much appreciated. Kind regards Marion Costello Practice Manager St Georges Surgery
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Review titled Amazing service
Rated 5 stars out of 5
by Danii Marsden - Posted on 13 June 2023
Having just moved back to Gloucestershire, I had a couple of issues that weren’t being addressed in Hampshire. Within 3 months of being here, GP’s and practitioners have been on the case and I have received 2 referrals for further investigations already. I feel confident that I am now with a practice that has amazing communication between all departments and the hospital and I have already recommended St George’s to 2 other people. Reception staff are friendly and helpful (which is not what I have experienced in the past with surgeries!) and do their very best to help.
Visited June 2023
Review titled St. George's Surgery
Replied on 14 June 2023
Dear Danii, Thank you sincerely for taking the time to post this positive review, the St Georges team are the most positive hard working group of people I know, and the fact that this is recognised is heart-warming I do always share comments with all the staff its important for us to continue to strive to be the best we can in an environment that can be very challenging at times. Kind regards Marion Costello Practice Manager St Georges Surgery.
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Review titled Good Practice
Rated 5 stars out of 5
by Elizabeth Fisher - Posted on 10 May 2023
Just like to let you know how impressed I was by the “Hub” respiration clinic, which I attended last Sunday. The doctor I saw provided in depth information on my condition and there seemed to be no rush. I felt properly looked after and cared about. Overall, very impressed. Thank you.
Visited May 2023
Review titled St. George's Surgery
Replied on 05 June 2023
Dear Elizabeth, Thank you for taking the time to post this positive review. I will feed back your comments to the Hub team. It is an excellent service and I am so pleased that you agree. Kind regards Marion Costello Practice Manager St Georges Surgery.
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Review titled Excellent practice
Rated 5 stars out of 5
by Patricia Seabright - Posted on 31 May 2023
Saw GP 30 minutes after phone call requesting appointment. GP listened carefully then carried out checks. Discovered irregular pulse. Saw nurse for ECG immediately and then back for consultation with doctor. Atrial fibrillation confirmed and medication prescribed and explained carefully. I had no idea I had this condition and only vigilant checks revealed it. All within 50 minutes of initial appointment. Brilliant, empathetic doctor. Follow up appointment given to monitor me. Cannot speak highly enough about this practice. Not the first time excellent service has been given to me. Thank you most sincerely.
Visited May 2023
Review titled St. George's Surgery
Replied on 05 June 2023
Dear Patricia, Thank you for taking the time to post this positive review, I will certainly feedback your comments to the team. I am pleased that we were able to utilise the skills of the team to enable the GP to deliver the care and treatment you required. Kind regards Marion Costello Practice Manager St Georges Surgery.
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Review titled Amazing!
Rated 4 stars out of 5
by Anonymous - Posted on 21 April 2023
The Dr, surgery pharmacist and secretary were amazing and helpful in sorting out information I needed and getting medication that had been discontinued and needed something new urgently.
Visited April 2023
Review titled St. George's Surgery
Replied on 24 April 2023
Dear Anonymous, Thank you for your positive review and for taking the time to post this. I will ensure that this is fed back to the team. Kind regards Marion Costello Practice Manager St Georges Surgery.
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Review titled Very disappointing
Rated 3 stars out of 5
by Anonymous - Posted on 09 March 2023
Rang today for a telephone appointment regarding my child. Receptionist was very curt and stand-off-ish. I was told a Doctor would call me by 6.30pm today. It’s now almost 8pm and still no phone call. Will now have to contact out of hours GP when I’ve already been waiting for hours.
Visited March 2023
Review titled St. George's Surgery
Replied on 20 March 2023
Dear Anonymous, apologise for the late reply. I have investigated your query with regards to "no telephone call" on the date of the 9.3.23 there were 3 telephone calls booked for the afternoon and 4 in the morning for parents on behalf of a child. Every telephone was responded to with an audit trail of time and date and either a message left to contact the surgery if there was no response, or a response discussed with the parent. There was only one telephone call in the afternoon which was unobtainable. I am really sorry but I am unable to clarify anything further due to not knowing who you are. Could I politely ask that you check your contact details and update any forms of communication. With regards to the reception staff abruptness/stand-off-ish attitude I do apologise on behalf of the surgery this isn't our intention and If you would contact me I could request a telephone transcript to review the call and then provide additional training for the Patient Advisor if required. I look forward to hearing from you soon. Kind regards Marion Costello Practice Manager St Georges Surgery.
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Review titled Fantastic service
Rated 5 stars out of 5
by Hazel Whelan - Posted on 20 April 2023
Wonderful friendly staff and Doctors who genuinely care. Brilliant follow up service! Lovely nurses too! would highly recommend this practice. Thanks to all staff for looking after me so well, can't thank you all enough.
Visited March 2023
Review titled St. George's Surgery
Replied on 24 April 2023
Dear Hazel, Thank you for taking the time to post this wonderful review, I will ensure to feed your positive comments back to the staff it is very much appreciated. Kind regards Marion Costello Practice Manager St Georges Surgery.