Mayflower Medical Group - Ratings and reviews
Reviews
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Review titled Absolutely shocking
Rated 1 star out of 5
by Anonymous - Posted on 16 April 2024
My son has had a temperature for six days. Rang the doctor for an appointment only to be told there are too many people on the queue and to call back tomorrow. The next day it was the same response. Called 111 who, after a lot of questions, said he needed to be seen by his doctor the same day and to call for an appointment. I have a poorly child and my only option for him to be seen is to take him to an and e, when in reality he probably needs a course of antibiotics. Shocking service.
Visited April 2024
Review titled Mayflower Medical Group
Replied on 22 April 2024
Mayflower are sorry to hear that this has happened. It is important that the Mayflower team review this feedback, and we would be grateful if you could please email your details to our governance inbox - d-icb.mayflower.feedback@nhs.net. We would then investigate your concerns raised and feed this back to you. Many Thanks, Mayflower Medical group
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Review titled Woefully inadequate and dangerous practice
Rated 1 star out of 5
by Anonymous - Posted on 10 April 2024
The Mayflower Medical Group run the most incompetent suite of GP surgeries I have ever seen. My wife contacted them concerned about abdominal pains and a possible ectopic pregnancy. The receptionist could not have been more callous and less caring, simply telling her to complete an e-consult or “call 999 if it’s really that bad”. Once she completed an e-consult, she was given a telephone appointment in four weeks time. Is it any wonder why A&E is full of non-emergencies when the services offered by your local GP surgery is so woefully inadequate? You can understand why the CQC have rated them inadequate and placed them in special measures. With rude, uncaring staff and a system which makes it impossible to ever see a GP, the only wonder is how Mayflower Medical Group are still permitted to run such a crucial service.
Visited April 2024
Review titled Mayflower Medical Group
Replied on 22 April 2024
Mayflower Medical Group are sorry to hear of your recent experience. In order for us to investigate your concerns, please could we request that you contact us via our governance email address - d-icb.mayflower.feedback@nhs.net. The team can then investigate this for you and feedback. Many Thanks, Mayflower Medical Group
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 22 April 2024
My mum been suffering with migraines and the doctor was meant to call her today for a review but they didn't and so she had to call the surgery in which they said the doctor sent her a text to her mobile when my mum said they hadn't which is true the receptionist didn't know what to say and just said to check the text which again she hadn't received the receptionist should be able to let the doctor know and schedule a call back but they don't and now the only other option is to do another e consult would not recommend this GP practice to no one.
Visited April 2024
Mayflower Medical Group has not yet replied.
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Review titled Appalling wait for service
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2024
E consults that are not responded to. Horrendous waits on the phone to book an appointment Phone number for change in appointment not even working Over 10 days to get an appointment for a child, with a condition that has already had 2 appointments and is an ongoing condition which has been medicated. Can't even get an appointment for our local surgery, and this is the third appointment for this particular condition and all the appointments have been not for our local surgery.
Visited April 2024
Review titled Mayflower Medical Group
Replied on 04 April 2024
Thank you for taking the time to leave a review. Mayflower Medical group are sorry to hear that you have not had a positive experience. We take all feedback seriously and would like to be able to investigate this for you. Please could you reach out to our complaints team via our email-d-icb.mayflower.feedback@nhs.net. Thank you.
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Review titled Worse surgery ever!!
Rated 1 star out of 5
by Emma bunker - Posted on 09 April 2024
Takes 8 weeks to get an appointment, impossible to see a docotor and get hold of anyone on the phone line. Shocking.
Visited April 2024
Review titled Mayflower Medical Group
Replied on 22 April 2024
Mayflower are sorry to hear of your recent experience. The group would like to reach out to you and discuss your concerns raised on the NHS choices page. If you could email us on the governance email address - icb.mayflower.feedback@nhs.net . The practice do experience high volumes of contacts to the surgery and do move members of the team around to manage that demand, that come through on the phones. In regards to the appointments, all requests are triaged by a clinical member of the team, who will then advise when to book that appointment. It is important for us to review any feedback that Mayflower receive so please do reach out. Many Thanks, Mayflower MG.
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Review titled Appalling service
Rated 1 star out of 5
by Lia G - Posted on 26 April 2024
Lack of empathy and care. My 3 year old daughter needed antibiotics and they couldn’t prescribed it. She had to be taken to A&E because she had a chest infection which it developed in Pneumonia.
Visited April 2024
Mayflower Medical Group has not yet replied.
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Review titled Can’t fault the care I receive(d) !
Rated 5 stars out of 5
by Martin Goddard - Posted on 23 January 2024
I have a number of chronic health conditions and have always found the service and attention to be very good when I have needed help! I follow the eConsult protocol and have always received a prompt reply and if needs be get seen by clinicians and receive the treatment I need. When I have needed follow ups or referrals these too have been prompt and again the correct treatment received. This is my experience and as I say it’s very positive. The pharmacist department too have been extremely helpful in dealing with medication requests and when I needed to change providers. I have been to most surgeries in the group and the service level is consistent, friendly and supportive. I understand that there are pressures on the NHS and in particular GP services and people have their own experiences but this is mine and it’s positive. Thanks to all the staff!
Visited January 2024
Review titled Mayflower Medical Group
Replied on 24 January 2024
Dear Martin, Thank you for taking the time to provide your feedback and sharing your positive experience at Mayflower Medical Group. It is true that it is very challenging to meet the demand on primary care at the moment but all our teams work extremely hard to ensure our patients get the care they need. We provide in excess of 20000 appointments every month and our complaints ratio is less than 1% so we are always grateful when people share their positive experiences of our services because people are more inclined to comment when something has not gone well. We take the time to review all our feedback and learn from what we could do better but it is equally important to know what we do well to make sure we keep doing it. I will share your feedback with our staff as it is always good for morale during these busy times. Thanks once again, Kind regards, Jo Beniston Head of Clinical Governance.
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Review titled Terrible service
Rated 1 star out of 5
by Carol - Posted on 05 November 2023
I have done six online e.consoles with hardly any response from the surgery it say they will phone but never do The one time they did phone the doctor said I need a face to face appointment but when I requested one with receptionist they told me no appointments were available Terrible service from the practice who seem to not really care about the health and wellbeing of there patients and local community The e consol only being available during working hours is a joke and prescription request seem to get messed up with some tablets taken of so you have to go and use the telephone in the reception and spend ages explaining why you need the tablets that they removed for no reason from repeat
Visited November 2023
Review titled Mayflower Medical Group
Replied on 07 November 2023
Dear Carol, Thank you for taking the time to provide this feedback. I am Head of Clinical Governance at Mayflower Medical Group and I would be very happy to look into the issues you are having if you would like to contact me directly. You can contact me via our website under "Have your say" or alternatively email me at d-icb.mayflower.feedback.co.uk Yours sincerely, Jo Beniston, Head of Clinical Governance
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Review titled Unhappy with arranged doctors calls
Rated 3 stars out of 5
by Anonymous - Posted on 11 July 2023
Today is the second time in a fortnight I have waited in all day for an arranged phone call and nobody rings, you cannot get an appointment with a doctor and everybody says the doctor surgery is always empty, what are the doctors actually doing. I will in future refuse a phone appointment and ask the operator for a appointment with a doctor whilst the operator is speaking to me, I will probably be told she cannot do that.
Visited July 2023
Review titled Mayflower Medical Group
Replied on 13 July 2023
Dear Patient, Thank you for taking the time to give feedback and I am sorry that you did not have a positive experience. To allow me to investigate the particulars of the issues encountered, I invite you to log your complaint via our online form which can be found on our website under “Have your say” or send an email to d-icb.mayflower.feedback@nhs.net We have a team dedicated to improving the experience of our patients, so we are keen to understand what happened. Yours sincerely, Jo Beniston Head of Governance and Improvement
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Review titled Practise
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2023
I am writing this in hope of a reply I am 75 and have a problem with my hip I have had this before some time ago and then had a injection in the surgery is this service still available can get no answers and am in a lot of pain.
Visited May 2023
Review titled Mayflower Medical Group
Replied on 23 May 2023
Dear Patient, I would be very happy to help you. We do still offer joint injections and you would probably need a review to confirm that your condition is still suitable. You can contact us by submitting an econsult or phoning the surgery on 01752 982200. We apologise in advance for any delay in answering at busy times. Econsult will go straight to the clinician for triage. If you have any problems please send an email to my team at d-icb.mayflower.feedback@nhs.net or use the online form on our website under "Have your say" providing your contact details so we know how to contact you. Yours sincerely, Jo, Head of Governance and Improvement.