Oak Tree Surgery - Ratings and reviews
Reviews
-
Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 12 April 2024
I emailed the Practice earlier this afternoon to ask for an appointment for a blood test required for an MRI scan I’m having later this month. Oak Tree Surgery contacted me within the hour with an appointment, date and time several days in advance of my scan. Excellent, prompt and efficient service. Well done guys….😁
Visited April 2024
Oak Tree Surgery has not yet replied.
-
Review titled Awaiting call back from dr
Rated 2 stars out of 5
by Anonymous - Posted on 13 April 2024
I was told I had been contacted several times but nothing showed on my mobile.I had to ring and ring to get to see or talk to a Dr. I missed a call from the Dr at 11.30 as I was in the toilet. I called in the afternoon to check what was happening and was told that I was still on the list and to stay close to my phone. Until 5.00 when I needed to get to the chemist to pick up my morphine tablets. On picking them up I received a text telling me that I had missed several calls and if my problem persists to call 111 or 999. I called the surgery as it was about 5.35 now and was told again I had missed several calls. The phone had never left my hand all afternoon. I was distressed by now and the girl on the phone said they would contact the duty Dr. I was called back and asked to go to the surgery where I was seen and given anti biotics for a chest infection. I used the correct system and did nothing wrong except going to the toilet. May I add, if I had known to expect a phone call then maybe I would have taken my phone to the toilet with me. The advice is that it can take up to 3 working days to reply. The Dr who saw me emphasised that if things got worse its imperative that I ring 111 or 999 as asthma can deteriate very quickly. Humm!!!
Visited April 2024
Oak Tree Surgery has not yet replied.
-
Review titled Diagnosed ear incorrectly
Rated 3 stars out of 5
by Kayleigh Marlow - Posted on 19 March 2024
I found the staff friendly and quick to respond but I do feel the second time I brought my daughter about her ear that I was told was blocked with wax wasn't taken seriously and he looked again and said it would clear on it own to keep using oil, I knew something didn't seem right this is why we brought my daughter in again. Today I have been in derriford and she had stones in her ear, it wasnt wax and her ear was completely blocked and she has been in pain for a while luckily there out and her hearing seems to be fine. I do feel the doctor maybe should have investigated her ear a bit better on the Friday I brought her in and not just said she would be fine, there was three stones in her ear extremely deep.
Visited March 2024
Oak Tree Surgery has not yet replied.
-
Review titled Not enough time to answer
Rated 4 stars out of 5
by Mr CHRIS Inwood - Posted on 14 December 2023
had a telephone appointment today at 0850. Phone rang at 0820 being partially sighted I failed to answer as I was only given 4 rings before the call ended. This has happened before and is an unrealistic expectation with an aging population.
Visited December 2023
Oak Tree Surgery has not yet replied.
-
Review titled It’s not a good practice
Rated 4 stars out of 5
by Soledad Gromet - Posted on 10 September 2023
When I book my appointment by telephone it’s too long too wait and sometimes I have to book on line which I don’t know how to book it
Visited September 2023
Oak Tree Surgery has not yet replied.
-
Review titled Excellent fast service
Rated 5 stars out of 5
by Chris Anderson - Posted on 03 January 2023
I logged my medical issue on line at about 0900 this morning. I was called back by the doctor within 1 hour and had a quick and very good discussion with him. I was asked to come into the surgery to see the doctor just 45 minutes later. A great consultation and I left with appropriate medication within a few minutes. What excellent and friendly service when the NHS is under such great pressure, total turnaround time just 2 hours - thank you Oak Tree Surgery.
Visited January 2023
Oak Tree Surgery has not yet replied.
-
Review titled We are so lucky to be registered with this practice
Rated 5 stars out of 5
by MICHAEL HOOPER - Posted on 24 May 2023
My wife having returned from hospital in February totally immobile and myself having my own issues I feel we cannot be more blessed than to be under the umbrella of Oaktree Surgery for our health care. Totally excellent
Visited January 2023
Oak Tree Surgery has not yet replied.
-
Review titled Amazing Nurses with my 4yr old
Rated 5 stars out of 5
by Natalie Winders - Posted on 27 January 2023
My 4 yr old had his Flu vaccine today and the Nurses where fantastic. The best we have experienced so far and most of our experiences have been pretty good. But they couldn't have been nicer. So thank you b and b. You spoke straight to my son and immediately engaged him in his own care. He responded the best he ever has in the Dr's so thank you for taking that time with him and making that effort. I know that this will really help him feel safer and happier in future visits.
Visited January 2023
Oak Tree Surgery has not yet replied.
-
Review titled Great Service
Rated 5 stars out of 5
by Anonymous - Posted on 27 January 2023
I have been ill for a number of weeks. Rang and spoke with the doctor and had a face to face appointment within 20 minutes. The follow up a few weeks later was over the phone with a nurse. Both times were brilliant. On hearing that the NHS is in total breakdown (and it is in places) it was so good to cared for by professional people.
Visited December 2022
Oak Tree Surgery has not yet replied.
-
Review titled Came to the rescue!
Rated 5 stars out of 5
by Emma - Posted on 23 December 2022
Thank you for helping my dad while he was on holiday as he forgot some important medication. Please pass my thanks to the dispensary & reception as you dealt with this very quickly & very kindly.
Visited December 2022
Oak Tree Surgery has not yet replied.