Heart of Bath - Ratings and reviews
Reviews
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Review titled New triage system is excellent
Rated 5 stars out of 5
by Anna - Posted on 05 April 2024
Further to my previous review, I used the triage system for the first time this morning. It was so smooth and efficient. I submitted the form at 7:30am, and received a text 10 minutes later giving me a face to face appointment at 9:45 this morning. I am super impressed at how easy it was. Anyone that is wary of using it, like I was, don't be. It's great. I was impressed with the service when I arrived too.
Visited April 2024
Review titled Heart of Bath
Replied on 05 April 2024
Hi Anna Thank you so much for the positivity with the new patient triage system! Glad you are so pleased with the new system. Thank you once again. This will all be feedback to the staff which they will appreciate greatly.
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Review titled Impressed
Rated 4 stars out of 5
by Anna - Posted on 29 March 2024
I was confused about the triage system, so I left feedback. The practice contacted me right away and reassured me. I now understand why they had to introduce this system. I had no idea there are so many missed appointments. People should be valuing the NHS, not taking it for granted. I am embracing the new system and I encourage others to do so. It seems to be the only way forward unfortunately.
Visited March 2024
Review titled Heart of Bath
Replied on 04 April 2024
Hi Anna Thank you so much for such a positive review regarding our new patient triage system, and embracing the change. We will pass your feedback to all staff members. With thanks
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Review titled The receptionist was rude & not pleasant
Rated 1 star out of 5
by Anonymous - Posted on 18 January 2024
I rang the practice on behalf of my daughter as she was upset. I waited an hour to be handed over to a rather officious women who called me agressive. It was actually her who was being short with me. It was a ver unpleasant experience & has made me want to change surgeries as it has happened before. I think it may have been the same person. It’s not called for when you are phoning for help.
Visited January 2024
Review titled Heart of Bath
Replied on 24 January 2024
Thank you for your review, we are sorry to hear that you have experienced this with Heart of Bath. If you wish to discuss this further, please do not hesitate to email our Practice Manager, bswicb.heartofbath@nhs.net
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Review titled Not a great practice
Rated 2 stars out of 5
by Anonymous - Posted on 03 October 2023
This practice has recently closed its car park completely to all patients, including disabled. It appears that the convenience of staff (who now use the car park) trumps patients who cannot.
Visited October 2023
Review titled Heart of Bath
Replied on 04 October 2023
Thank you for leaving feedback regarding the parking at Oldfield Surgery. Unfortunately the parking situation around Oldfield Park is out of the Surgeries hands, this is a council decision. We have had to use our car park for staff use, otherwise we would have no staff to man the Surgery, as most staff live outside of Bath. There is parking behind the surgery by the school which is for two hours and not permit restricted. Disable patients which have a blue badge are not restricted where they park on the road. With thanks
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Review titled Positive experience every time
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2023
Stood behind a patient that was very rude to receptionist at the time of my visit . The receptionist done a great job of remaining professional. The Surgery covers a large area and is always busy and the staff are doing their best . Plenty of parking behind the surgery
Visited August 2023
Review titled Heart of Bath
Replied on 30 October 2023
Thank you so much for your positive review with supporting the staff at Heart of Bath. It's much appreciated. with thanks
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Review titled Excellent support
Rated 4 stars out of 5
by Anonymous - Posted on 19 April 2023
Yesterday, I received excellent support from Reception at 1pm and from a GP at 3pm. Very much appreciated, especially as the practice was clearly so busy.
Visited April 2023
Review titled Heart of Bath
Replied on 20 April 2023
Dear Patient, Thank you for taking the time to send Heart of Bath such a positive review, we will forward to our staff. We are glad to have been able to assist you. With thanks Heart of Bath
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Review titled Can't book an "ordinary" GP appointment
Rated 2 stars out of 5
by Frank Thynne - Posted on 14 March 2023
After some hunting to find out how to register an NHS account, and eventually succeeding, I am disappointed that I still need to waste time in a long telephone queue to make a non-covid, non-vaccination, and non-urgent GP appointment.
Visited March 2023
Review titled Heart of Bath
Replied on 15 March 2023
Dear Mr Thynne We have noted that you are already registered for online access with Heart of Bath, where you can view available appointments. We have a few ways you can contact HOB for a routine appointments, email us on bswicb.appointments.HeartofBath@nhs.net, via on line services, (which you are registered for). We only release GP routine appointment two weekly, so if you have looked and can't see any, then unfortunately there aren't any appointments available. If you have any further queries, please do not hesitate to contact us via email or contact the practice on our webiste. Thank you
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Review titled Excellent experience
Rated 5 stars out of 5
by Elizabeth Tayler - Posted on 31 March 2023
I have had to call the Oldfield Surgery twice in the past week, on two urgent issues, and got an immediate appt at St James, last week and a call back from a doctor this morning within half an hour. Staff were extremely kind and understanding. Highly recommend Heart of Bath.
Visited March 2023
Review titled Heart of Bath
Replied on 31 March 2023
Dear Miss Tayler Thank you so much for taking the time to leave such positive feedback regarding the Surgery and your experience with us. We have passed this on to the staff, which they will appreciate. With thanks Heart of Bath
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Review titled Worst service I’ve ever received
Rated 1 star out of 5
by Anonymous - Posted on 26 December 2022
As a young woman I feel as though when a problem arrises medically it is already hard enough to be taken seriously, and not dismissed as something ‘hormonal’ or ‘period’ related. I recently joined this surgery and unfortunately became very ill not long after. I developed all the symptoms of an internal infection and was given numerous urine tests. Once the doctors had told me it wasn’t an infection and that they had ruled out it wasn’t anything fatal, I was dismissed and had no follow up, even though I continued to feel unwell and told them this. I repeatedly called and asked what can be done to help me, no one was bothered or interested in helping me, even though my symptoms were so bad I could not attend university, my part time job or even get out of bed. I was the told by one of the doctors that my symptoms are from my anxiety, and that my anxiety could be making the symptoms up… I can’t begin to explain how frustrating it is to feel unwell and to be told you’re imagining the symptoms. I was also told that I was put down for referrals multiple times by different doctors, only to find out now that I wasn’t put down for any and that I was being continuously lied to. I’m appalled by the service I’ve received. I will not be using this surgery anymore and if anyone I know in Bath wants to be taken seriously and seen by a doctor, I would not recommend this practice.
Visited November 2022
Review titled Heart of Bath
Replied on 28 December 2022
Dear Patient, thank you for your feedback, we apologise and sympathise that your experience with the Surgery was unsatisfactory, and are disappointed you didn't receive the care you needed. If you would like to contact Sara Roper our Practice Manager on bswicb.heartofbath@nhs.net she can address any problems that have arisen. with thanks
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Review titled Great practice.
Rated 5 stars out of 5
by Catherine Goodwin - Posted on 09 November 2022
Great efficient and caring service every time. Receptionists are wonderful as are the doctors and nurses. Well done and Thank you
Visited November 2022
Review titled Heart of Bath
Replied on 09 November 2022
Dear Ms Goodwin, Thank you for taking the time to leave Heart of Bath such a positive review. We will make sure we pass this on to all staff. With thanks again.