Oak Tree Health Centre - Ratings and reviews
Reviews
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Review titled Terrible service
Rated 1 star out of 5
by Anonymous - Posted on 29 April 2024
Rude, unhelpful, disrespectful. Not at all helpful when making a simple inquiry over the phone! Or even how to get a repeat prescription. Refuse to offer any advice or even simple politeness. Literally dread having to make a call to speak to a receptionist. Whats the point in being a receptionist if they can't answer a few simple questions for a few minutes of their time. Instead of helping with your inquiry your met with abrupt rudeness and then they hang up on you. I get that they are understaffed but a little compassion to people's circumstances wouldn't go a miss. Sometimes people are having a real bad time and then only to be met with a disrespectful, rude receptionist staff is just shameful. Especially when the position they hold is to actually help people.
Visited April 2024
Oak Tree Health Centre has not yet replied.
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Review titled Appointments system needs urgent review
Rated 3 stars out of 5
by Anonymous - Posted on 05 April 2024
Call at 08:30 on the dot, wait on the line for ages to finally be told that there are no appointments left and to try again 08:30 the next day. No option to make a non-urgent appointment for later in the week. I wonder how many people are repeating this for days until 111 or a trip to A&E becomes the only solution. I appreciate that the centre is having to deal with unprecedented demand and limited resources, so I don't blame the staff who have a really difficult job, but the current procedure does need a serious review.
Visited April 2024
Oak Tree Health Centre has not yet replied.
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Review titled Call tomorrow at 0830
Rated 2 stars out of 5
by Francesco Vinci - Posted on 11 March 2024
Was looked at by an out of hours doctor,he told me to contact doctors in the morning to arrange a chest x-ray. Called and phone system says press one and someone will call you back you haven't lost your space. You do not get a call you get sent a message to say if you still need to speak to us call, you will have priority if you call today. I called and was hit with a gatekeeper that point blank refuses to help, even though I explained everything she insisted that I called back tomorrow at 0830. So no matter if you follow their instructions or not you'll just have to call back tomorrow at 0830. I guess that'll fix us all!!
Visited March 2024
Oak Tree Health Centre has not yet replied.
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Review titled Ridiculous
Rated 1 star out of 5
by Anonymous - Posted on 23 February 2024
It’s impossible to even get to speak to a doctor. Called at 11.30 on a Wednesday, “sorry no appointments call back tomorrow”. Called at 8:30, “rather than hold press 1 and we will call you back”. Great…… no call back. Called Friday at 8.30, over 30 in the queue. Got to number 13 and got cut off. Called back, 50 mins later got through “sorry don’t have anything today, call back Monday”! I know it’s not the receptionists fault but I was annoyed as I work and can’t be hanging on the phone forever. Eventually agreed for a paramedic to call me on Monday, fingers crossed it happens!
Visited February 2024
Oak Tree Health Centre has not yet replied.
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Review titled Understaffed, over burdened, health suffering
Rated 1 star out of 5
by Anonymous - Posted on 20 February 2024
Getting an appointment at this surgery is practically impossible. They have too few GPs, and idiotic booking system that is first come first served on the day, at a time when most people are driving to work (appointments gone on 5 mins). No system of booking a time to see a GP face to face directly. Over reliance on phone appointments. The service is abysmal. If I were the local health trust I'd be dragging them over the coals for their inability to appropriately scale their staffing to the local need. I've been in pain for days and have not managed to get an appointment.
Visited February 2024
Oak Tree Health Centre has not yet replied.
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Review titled Appointments
Rated 1 star out of 5
by Anonymous - Posted on 29 January 2024
Telephone line opens at 08:30. Phoned at 08:35 today and all appointments were taken for the day. This surgery used to be easy to interact with. Not so since Covid. Difficult to get an appointment, yet when you do, you find a near empty waiting room.
Visited January 2024
Oak Tree Health Centre has not yet replied.
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Review titled Appointments
Rated 2 stars out of 5
by Anonymous - Posted on 18 January 2024
Trying to get an appointment is near impossible. Calling at 8:30 and waiting on the phone just to be told the appointments are full. E-consult is barely ever on and when it is it’s a case of typing as quickly as possible as the system stops when the allocation is full. Very soon people will have illnesses/diseases that will go undiagnosed and treated. Please make appointments more accessible especially with e-consult. People also clog up phone lines calling for test results, why can’t we get these online, this way? And the phone back system, why’s that been turned off too?
Visited January 2024
Oak Tree Health Centre has not yet replied.
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Review titled What is happening??
Rated 1 star out of 5
by Anonymous - Posted on 23 January 2024
I am still on hold 1 hour and 10 minutes and I am caller number 3 (listening to this painful ‘music’) after I first rang the surgery at 8:30; my daughter tried yesterday and it took 50 minutes to be told there were no doctor calls available so phone today - (she is told the doctor must speak to her about her results - the tests were 3 weeks ago almost). She is in college now so can’t call herself! This is really not acceptable.
Visited January 2024
Oak Tree Health Centre has not yet replied.
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Review titled Ring. Ring. Anybody there?
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2024
I rang at 8:30 on the dot and waited for 38 mins and 19 sec, but no answer at all. I, who just have a back pain which have kept me awake for several nights and only have to taste acid coming up from my stomach, and who's now feeling generally unwell resulting from the compound of pain, sleep deprivation and stomach irritation, might survive after some time of suffering. But others might not. This is a disgusting level of service which might cost lives in the end by discouraging people from calling in and subsequently let the illness grow bigger & more serious. Can this really happen in the so called advanced country?
Visited January 2024
Oak Tree Health Centre has not yet replied.
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 27 November 2023
I phoned at 8.30am today and was on hold till 9.25, on answering the call the receptionist told me that the call back list had closed for the today and to call back tomorrow. What a waste of an hour
Visited November 2023
Review titled Oak Tree Health Centre
Replied on 27 November 2023
Dear patient, Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our practice– our mission is to provide excellent patient care, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. To further show our deepest apologies and gratitude, we wish to contact you personally to discuss this further. If you would like to give us more details please follow this link https://www.oaktreehc.co.uk/suggestions-and-complaints. Kind regards