Chipping Norton Health Centre - Ratings and reviews
Reviews
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Review titled Excellent Service with Care and Compassion
Rated 5 stars out of 5
by Christopher O’Brien - Posted on 21 March 2024
Hi, I just wanted to give come positive feedback regarding my recent experience with the practice. I am a fairly new patient with the practice but have been an NHS Critical Care Nurse for 20 years. In my experience people are very quick to complain about their experience but not so great to give positive feedback. My feedback is regarding A****** (Scottish Accent) who works on Reception. I have spoken with her a few times recently with my current ailment and I must say she is so caring, empathetic and I always feel so much better after finishing my phone call. I really do appreciate that might sound bizarre but she really does show compassion and empathy. Considering these ladies must speak to several people per shift and I’m sure some are quite difficult to please to maintain that level of empathy and compassion must be trying at times. She really is a great ambassador for the practice and I really do hope other patients highlight this to yourselves.
Visited March 2024
Review titled Chipping Norton Health Centre
Replied on 22 March 2024
Thank you for taking the time to leave your valuable feedback. We're glad you had a good experience when contacting the surgery and we appreciate your response. We have shared your feedback with the team and the care navigator you have referred to.
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Review titled Lovely Receptionist!
Rated 3 stars out of 5
by Cornflower - Posted on 11 March 2024
I would just like to leave a review for the receptionist at this surgery. A lady with a Scottish accent. It’s very reassuring to hear such a genuine and positively warm and friendly voice when calling which is not something that I have experienced before but makes such a difference. Thank you.
Visited March 2024
Review titled Chipping Norton Health Centre
Replied on 12 March 2024
Thank you for taking the time to leave nice feedback. We have passed your review to the care navigator you spoke with on your call.
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Review titled Helpful and cheerful
Rated 5 stars out of 5
by Anonymous - Posted on 26 September 2023
Had to sort out three things, blood test, flu jabs and get info regarding COVID boosters. Everything was sorted quickly with appointments on the same day and the advice re COVID proved accurate. The person I dealt with was chatty and efficient and made the process enjoyable. Hats off to the front desk and those who answer the phones and deal with queries. Brilliant!
Visited September 2023
Review titled Chipping Norton Health Centre
Replied on 02 October 2023
Dear Patient, thank you for taking the time to leave a review. We are very pleased the CNHC team were able to provide you with appointments quickly and efficiently at your first call. Your good feedback will be shared with the care navigator team.
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Review titled Lack of empathy
Rated 2 stars out of 5
by Anonymous - Posted on 27 July 2023
The doctors and nurses are great when you get to see or speak to them but the receptionist that I spoke to today when I was feeling very unwell with an ongoing condition couldn’t have been any less helpful or sarcastic if she tried. I felt numb after the call.
Visited July 2023
Review titled Chipping Norton Health Centre
Replied on 28 July 2023
Thank you for leaving your review and I am sorry the call you had with a care navigator caused you upset. If you wish to forward more information, you can get a complaint form from reception or go this link on our website: https://www.chippingnortonhealthcentre.nhs.uk/navigator/complaint-form/ This will enable us to have more detail to investigate the conversation that took place.
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Review titled Amazing Care Navigator Experience!
Rated 3 stars out of 5
by Kirstie Richardson - Posted on 10 July 2023
I had the most wonderful experience when speaking to a Care Navigator today (10/07/2023) @ 2pm. I was phoning for a telephone appointment with my doctor. The Care Navigator kindly informed me that earliest appointment would be the first week of August, but if I felt that my issues became worse, I could phone again to see if any other appointments had become available. Less than an hour later the same Care Navigator phoned me back to let me know an earlier appointment had become available and would I like to move my appointment. This Care Navigator is a shining example of what it is to be professional, kind, understanding and diligent. The Care Navigator went above and beyond, I could not be more thankful! I hope this gets back to the wonderful individual who helped me today 😊
Visited July 2023
Review titled Chipping Norton Health Centre
Replied on 11 July 2023
Thank you for your lovely feedback. Your comments have been shared with the team and the care navigator who helped you when you called.
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Review titled Staff need training
Rated 2 stars out of 5
by Anonymous - Posted on 02 June 2023
The reception staff were rude to us today when we called to get my dad booked in after being told by 111 last night they needed to see him today and they would send a note to get it sorted. we called and they said someone would ring us back which they did. the said they wouldn’t see dad today as not an emergency. he is having problems breathing along with other symptoms. when we said he needed to be seen and we would go to Banbury hospital the response well if u go u go!! Is this constructive? No. Is this empathetic? No. The staff need retraining as I have seen in previous reviews this is a reoccurring problem. Its not difficult just be kind and remember the people on the phone are anxious and in pain.
Visited June 2023
Review titled Chipping Norton Health Centre
Replied on 06 June 2023
Thank you for your review. We are sorry adequate support and empathy for your father was lacking. We would like to investigate your complaint so we can understand what happened. Please contact the health centre for a complaint form or you can do this by clicking on our website link https://www.chippingnortonhealthcentre.nhs.uk/navigator/complaint-form/
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Review titled Cannot get a GP appointment within six weeks
Rated 1 star out of 5
by Anonymous - Posted on 26 April 2023
I've asked for an appointment because of a debilitating illness but the so-called 'care' navigators deemed this "not an emergency" and could not offer an appointment within six weeks. There was a complete lack of empathy offered and I felt as if I really do not matter and am not welcome.
Visited April 2023
Review titled Chipping Norton Health Centre
Replied on 09 May 2023
I am sorry you have had problems getting a timely appointment. To help improve our patient services, please would you complete a form on our website at https://www.chippingnortonhealthcentre.nhs.uk/navigator/feedback/ with the details of your call. This will help us to investigate the issues you experienced.
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Review titled excellent service
Rated 5 stars out of 5
by Diana - Posted on 30 November 2022
From entering a request on the website of the Chipping Norton Practice to seeing the doctor in the surgery was 3 hours. I got a call within 2 hours and went in that evening. My case was not urgent but the response was amazing. An X-ray was organized within the week. Happily no problems. A week later (very unusual for me to need medical attention even once a year!) I did the same, a nurse rang within the hour, 5 minute chat and she arranged a prescription to be picked up later that morning. The receptionist was very friendly too. What more could I ask for!
Visited November 2022
Review titled Chipping Norton Health Centre
Replied on 30 November 2022
Dear Diana, Thank you for leaving your positive feedback. We are pleased we were able to help you both quickly and efficiently and that you have no further problems. Your comments have been shared with all of the CNHC team.
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Review titled Covid Booster
Rated 5 stars out of 5
by Paul Taylor - Posted on 24 October 2022
I came on a Thursday evening as Charlbury Medical Centre only do the jabs in the day time no time for people that work. Your service was well organised and friendly thanks so much
Visited October 2022
Review titled Chipping Norton Health Centre
Replied on 25 October 2022
We are pleased your appointment worked well for you. Your positive comments will be passed to the Covid Team.
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Review titled Covid booster
Rated 5 stars out of 5
by Anonymous - Posted on 21 October 2022
Booked my Booster with the surgery and must say the way the service was done was excellent and extremely well done Many thanks to all those involved Very helpful and friendly and efficient
Visited October 2022
Review titled Chipping Norton Health Centre
Replied on 24 October 2022
Thank you for leaving your review. We have forwarded your response to the team who organise and manage the covid clinics held at Chipping Norton Health Centre. They were delighted to get your positive feedback.