Wokingham Medical Centre - Ratings and reviews
Reviews
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Review titled Lovely receptionist
Rated 5 stars out of 5
by Helen Hartigan - Posted on 12 February 2024
Had a lovely experience at the medical centre, felt the receptionist bent over backwards to help me, thankyou so much
Visited February 2024
Review titled Wokingham Medical Centre
Replied on 23 February 2024
Dear Helen Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Very Professional GP
Rated 4 stars out of 5
by Mark McCluskey - Posted on 27 December 2023
Your Review: Attended a 08:30 appointment this morning 27/12/23 ( day after Boxing Day ) and was met by a smiling and very polite lady GP. We discussed my Cholesterol & Hypertension concerns and queries. The Doctor took her time to explain my present situation and suggested a plan for going forward on how best to address both the above concerns and how we should monitor in the future. I came away feeling very assured by the consultation and advice I had received from a Doctor who I felt was a credit to her profession and medical centre.
Visited December 2023
Review titled Wokingham Medical Centre
Replied on 29 December 2023
Dear Mark We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Appaulling
Rated 1 star out of 5
by Petit Filou - Posted on 17 October 2023
Appaulling service from Wokingham Medical Centre. Have been trying for days to contact them but nobody is answering the phones. Have waited in a queue of callers for over an hour and still nobody answers! How are patients supposed to get any kind of treatment or even a response from this dreadful medical centre !!! Their response is that they are sorry and they are working hard to provide a better service, but lastly they don’t have enough staff to support the number of patients as the issue with not answering phones has been going on for months without any improvement. Their CQC rating of ‘Good’ is an absolute joke.
Visited October 2023
Review titled Wokingham Medical Centre
Replied on 30 October 2023
Dear Petit I am sorry that when you contacted the surgery you could not be offered an appointment. We are currently experiencing increased demand on our services and only have a limited number of appointments available. Please be assured our clinicians are working to their full capacity and new appointments are available daily. Kind regards Patient Experience Team
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Review titled Dreadful service
Rated 1 star out of 5
by Amanda De Brett - Posted on 03 August 2023
My husband was admitted to RBH for a heart condition early July 2023. His consultant wrote to our GP at Wokingham Medical Centre advising a medication had to be doubled. As of today - 3rd August - letter has not been read and no action taken. Why ?
Visited July 2023
Review titled Wokingham Medical Centre
Replied on 04 September 2023
Dear Amanda, Thank you for your review. I have passed your concerns onto the Practice to help you move forward with your request Kind Regards Patient Experience Team
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Review titled No communication
Rated 1 star out of 5
by Anonymous - Posted on 03 June 2023
Over a month it took to get the right medication. The surgery is very poor at communicating and giving appointments when desperate for medication. Big sticker on door saying you can only discuss one problem. Dr refused on appointment not to hear about another serious problem. That not patient care.
Visited June 2023
Review titled Wokingham Medical Centre
Replied on 28 July 2023
Dear Patient, I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled Professional & Supportive Team
Rated 5 stars out of 5
by Elma Thomas - Posted on 24 May 2023
Thank you to the professional, kind and supportive team at Wokingham medical practice. The care of my elderly mother with home support was excellent from the admin team who took access details to the nurse who provided the Covid vaccine. Thank you.
Visited May 2023
Review titled Wokingham Medical Centre
Replied on 02 June 2023
Dear Elma Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Worst Experience as always
Rated 1 star out of 5
by Anonymous - Posted on 04 April 2023
my local gp this is the worst gp ever i had I can’t wait to change them. There for I’m living this feedback maybe it may help other people who can’t change theirs. 1. It is alway very hard to contact with them. 2.you call then they never answer or very long wait on the phone. 3. All the doctors seems to give you only paracetamol, it feels they don’t know anything else 4. They given me appointments on Saturday 9am but then i have there they are close no one works on Saturday! It cost me a lots of money. For one day 5. when booking a appointment they always giving you different reasons not to give a appointment or saying there is one appointment available if you can come in 10mins it is like joke. 6. All receptionist seem very angry and upset. 7. When ever you have a appointment they always keep you waiting minimum 20 to 30 mins but it is not a problem for then because we must wait. But if we are late. They keep us waiting longer then 30mins 8. There is so much i can write in here but it is very upsetting because the way this health service. Definitely some one needs to go there and check how they work.
Visited April 2023
Review titled Wokingham Medical Centre
Replied on 14 April 2023
Dear Patient I am sorry to hear that you are unhappy with the level of service at the practice. You are welcome to submit a feedback form on our website if you would like me to look into this further. https://www.modalitypartnership.nhs.uk/contact Kind Regards, Patient Experience Team
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Review titled I Couldn't Wish For A Better Service
Rated 5 stars out of 5
by trevor william sleet - Posted on 16 May 2023
I rang the surgery on the 5th April, I was given an appointment to see a doctor that morning, he conducted an examination and arranged for me to have a blood test in 2 weeks time. A few days after this test a doctor messaged me to say that I was to be referred to the hospital. I received a telephone appointment for the 4th May. The consultant rang on that day and we discussed my problem, he concluded that I should go on a course of tablets and that I should attend the hospital for further investigation in 3 months time. All of this was confirmed in writing. Today I received a message from a doctor to say that she had authorised my prescription and that it would be available for me to pick up from my nominated pharmacy.
Visited April 2023
Review titled Wokingham Medical Centre
Replied on 02 June 2023
Dear Trevor We are happy to see that you received great care from the surgery. Thank you for sharing your experience with us. Kind regards Patient Experience Team
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Review titled Great Practice & Good use of Technology
Rated 5 stars out of 5
by Helen Valentine Storey - Posted on 31 March 2023
I just wanted to drop a note of thanks. I don't go to GP at all (!) but I use the prescription ordering app along with Rose St Pharmacy for my regular asthma medication. This is such a great service and it's so quick and easy to use. I hope you continue to embrace more tech solutions. I also had a great experience meeting your nurse practitioner. Thanks again.
Visited March 2023
Review titled Wokingham Medical Centre
Replied on 14 April 2023
Dear Helen, Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team
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Review titled Great Service
Rated 4 stars out of 5
by Wing - Posted on 17 March 2023
I have muscle strain in the right should. I tried to use Voltarol for the past 7 days, but it does not work. The doctor patiently examine my shoulder and refer me to physiotherapist for further treatment
Visited March 2023
Review titled Wokingham Medical Centre
Replied on 14 April 2023
Dear Wing, Thank you for taking the time to leave the Practice a positive review. This is very much appreciated and will be shared with the team. Kind regards Patient Experience Team